Zoho Workdrive - Client Users - Issues

Zoho Workdrive - Client Users - Issues

I found an announcement (posted 1 month ago) about "client users" where one of the MVPs had commented about the price of adding client users.

I agree the price of adding client users is a lot more than in other products, like MS Teams, Asana and Monday.com so we would not be using Zoho for any collaberation with outside users.

This is crqzy as I had never heard of Zoho and stubled on it by choice. We have over 200 clients who we would have shared some info with via workdrive but now they will never get to hear about Zoho because of the prohibitive price of adding client users. That is a lot of free advertising lost by Zoho by making a lot more people (potential customers for ZOHO!!) aware fo your products.

PLUS we were considering a Zoho One licence that would generate around £90 per month to Zoho but this will now be one of our consideration factsors as to whether we now sign up after the trial.

We are finding a lot of silly annoying points like this in  Zoho compared to MS Teams, Asana, Monday.com etc that we have also be evaluating so to what to use ourselves and also market to our own customers for their businesses.

It a shame as overall you have great products but it is little things like this that really don't help. It could explain why MS Teams, Asana, Monday.com etc are getting huge number of new users but Zoho is almosy unknown (in the UK for sure).

Please consider this it is meant as proactive constructive comment not just a negative one.

We would have loved to promote Zoho One to around 500 plus business in the UK that could generate around £50,000 to £100,000 per month for Zoho. or £600,000 yo £1,000,000

If you dont want to get left behind the like of MS Teams, Asana, Monday.com, Sheets and others in the projects and business systems and lose out on uge growht potential for Zoho you really need to condider this.

SUGGESTIONS

Get client users into Zoho One licences as my understanding is that you cannot in workdrive have client users if on a Zoho One licence.

Include a reasonable number of free includes client users for the organisation (not individual users but maybe based on number of user licences). I think somewhere around 25 client users (per Zoho one licence)

So for example if we had 4 users on our Zoho One acocunt with credit of 25 for each licence so 100 client user licences for the organisation a whoe to allocate as we see fit that would be more usable and acceptable.

Then add client users in batches of say 25 at a one of price (not a recorriung price as that will put people off big time if already paying for Zoho one licences!.

Fod for thought.. keep up the good work and please keep improving these type of silly little problems that need not be that is clear for feedback you are being sent are a negative issue..

Thanks

John


      • Recent Topics

      • Employment Contract / HRMS Documents - Zoho People

        How do I create customized HR documents for disbursal from Zoho People ? Example, say offer letters ? appointment letters ? Memos ? We want to be able to preset these in one or ther other form and issue them to employees who are in Zoho People.

      • Live webinar: Craft and deliver impactful slides with Show’s desktop apps

        If you love the comfort of working on your desktop and want a setup that keeps you focused and uninterrupted, this session is made for you. We’re excited to invite you to our upcoming live webinar: "Craft and deliver impactful slides with Show's desktop

      • Enhancements to Bigin's forms

        Greetings, I hope all of you are doing well. We're happy to announce a few recent enhancements we've made to Bigin's forms. We'll go over each one in detail. Merge field support in auto-filled forms The auto-fill option in Bigin's forms lets you predefine

      • Table dimensions

        I try changing the dimensions of the table on my computer but it doesn't change. Do I have to be a premium member or does it only work on the app?

      • Direct link to Record Summary

        Hi everyone, In one of my reports, I have built a Record Summary template to display the details of one record. I would like to be able to link directly to this Record Summary once I submit a new record, without having to go to the list of records first and click on View. Is there a possibility to do so ?  Should I use the URL by passing some parameters ? Thank you very much for your help ! Guillaume

      • Amendment effective date

        Hi everyone, I noticed that the amendment effective date mentionned in my amendment is not right. Indeed, when a contract is amended several times, it states the previous amendment and their effective date. However, the effective date stated is always

      • Show both Vendor and Customers in contact statement

        Dear Sir, some companies like us working with companies as Vendor and Customers too !!! it mean we send invoice and also receive bill from them , so we need our all amount in one place , but in contact statement , is separate it as Vendor and Customer, 

      • STOCK history in zohosheets

        is it possible to get historical stock value using stock function in zoho sheets? i could not see from and to period in the helper document.

      • Auto sync Photo storage

        Hello I am new to Zoho Workdrive and was wondering if the is a way of automatically syncing photos on my Android phone to my workdrive as want to move away from Google? Thanks

      • Agent password reset

        Hi Zoho support, I would like to ask if there is a way the admin can reset a password of an agent? Regards

      • Can receive but not send messages in Zoho Mail

        Hello! I was able to configure my email client successfully in that I can receive messages just fine. However, when I send messages out, they seem to go out fine (I don't receive any errors or anything), but the recipient does NOT receive those messages.

      • Mail is sent twice!

        Been using Zoho for a while now. Installed Zoho for someone else and some weird things are happening. Mails are being sent twice. He is using Thunderbird as an email client. I already read about email being duplicated in the sent folder. But in my case

      • Can't login IMAP suddenly

        Since this evening I'm getting the error: You are yet to enable IMAP for your account. Please contact your administrator... IMAP always been enabled in my account and was workign fine for the past 7 years. Already tried turning IMAP off and on again.

      • Sending of username did not succeed: Mail server pop.zoho.com responded: User already specified

        I am having issues receiving emails from Zoho in Thunderbird. I am getting the above error. The first error tells me Authentication failed, and prompts me to enter in my password. Then I get the above error. I can receive emails when I log in online to

      • Bug tracking

        Hi, does anyone know how to track errors during picking or packing? This way I can keep track and see how to improve and prevent errors in this area.

      • Migration of corporate mail environment from Yandex 360 to Zoho mail

        I have to migrate a corporate mail environment with an existing domain from Yandex 360 to Zoho mail. It is vital to migrate all users with all the data. I have read the article on this topic using MacMister Email Backup Software just now and have some

      • I'm unable to send mail pthrough Zoho SMTP programmatically

        This has been working for years, but today it's been offline all day long. I see nothing anywhere on your site about this. I'm not the only one experiencing this. Downdetector has a spike of reports today

      • Can no longer send email via Django site

        This was working fine as of 11/7/25. Now I am unable to send user verification emails from a Django site on a AWS lightsail sever. When a user attempts to register the following error occurs. I have also attempted to send a test email via the shell and

      • unable to send email but able to receive email

        my email address is info@securityforceservices.ca

      • Login to server failing

        When trying to retrieve my mail, I am getting this error message -- Login to server pop.zoho.com with username (my email address) failed. It gives me the option to retry, enter password, or cancel. Then I get this message -- Sending of username did not

      • Configuration failed: 200 response not received for POST request.

        Hello, I am trying to set up a webhook to connect with an Salesforce but I receive the following error from Zoho: Configuration failed: 200 response not received for POST request I have tried testing it on webhook.site as well and receive the same error

      • Zoho Migration Assistant not working

        Hello, I am trying to use you Migration assistant to migrate emails from Rediff to Zoho. I am stuck in the first step. After downloading the migration tool, I copied the link to verify user credentials, however, after pasting the link in the browser,

      • Scheduled Reports - Do not send empty report

        Hello, We are intensively using reports in the CRM, especially for sales managers.  When data is empty, they still receive an email. Can you add an option to avoid sending the report when data is empty?

      • Contacts Missing — PeopleSync/Zoho Mail

        English: In our company we use ManageEngine Mobile Device Manager (MDM), Free edition, to manage corporate mobile devices. Our usage policy does not allow personal Google accounts on these devices; therefore, Google account sync is blocked through MDM.

      • Best way to integrate Zoho with mobile app for managing customer requests with real-time notifications?

        Hello, I'm building a solution for a travel company where customers submit requests through a website, and the sales team manages these requests through a mobile app. The Requirement: Customers fill a form on the website (name, email, number of children,

      • Kaizen #57 - Mass Update API in Zoho CRM

        Hello everyone! Welcome back to yet another post in the Kaizen series. This week, we will discuss the Mass Update API in Zoho CRM. In this post, we will cover the following: 1. Introduction 2. Mass Update Records API  3. Schedule Update and Get Status

      • Getting Attachments in Zoho Desk via API

        Is there a way to get attachments into Zoho Desk via an API?      We have a process by which a zoho survey gets sent to the user as a link in a notification.    The survey has several upload fields where they can upload pdf documents.    I've created

      • Multiple currencies - doesn’t seem to work for site visitors / customers

        I am trying to understand how the multiple currency feature works from the perspective of the website visitor who is shopping on my Zoho Commerce site. My site’s base currency is US Dollars (USD) but my store is for customers in Costa Rica and I would

      • Pincode based Product Restriction

        we have different types of products. 1) Very bulky items like plywood. 2) Too delicate items like glass These type of products we want to sell to local customers. Other products we want to supply all over India. There should be an option to restrict products

      • Can multiple agents be assigned to one ticket on purpose?

        Is it possible to assign one ticket to two or more agents at a time? I would like the option to have multiple people working on one ticket so that the same ticket is viewable for those agents on their list of pending tickets. Is something like this currently

      • Related Lists filter

        I have Contacts showing in our Accounts module. I customized the Contacts module with an Employment Status field, with the following picklist options: "Primary Contact", "Secondary Contact", "Active Staff(not a main contact)", and "No longer employed".

      • Standalone custom function not generating logs

        Why dont't standalone custom functions generate logs when the're called from another function? I have some functions (workflow, buttons and blueprint) that have common parts, so I put that part in a standalone function which is called from the others.

      • Add "Reset MFA" Option for Zoho Creator Client Portal Users

        Hello Zoho Creator Team, We hope you are doing well. We would like to request an important enhancement related to Multi-Factor Authentication (MFA) for client portal users in Zoho Creator. Currently, Creator allows us to enforce MFA for portal users,

      • Support Bots and Automations in External Channels

        Hello Zoho Cliq Team, How are you? We actively use Zoho Cliq for collaboration, including with our external developers. For this purpose, external channels are a key tool since they work seamlessly within the same interface as all of our other channels

      • Urgent Security Feature Request – Add MFA to Zoho Projects Client Portal Hello Zoho Projects Team,

        Hello Zoho Projects Team, We hope you are doing well. We would like to submit an urgent security enhancement request regarding the Zoho Projects Client Portal. At this time, as far as we are aware, there is no Multi-Factor Authentication (MFA) available

      • Creator HTML page refresh

        Hi, I have added around 5 different html snippets in single creator page. I understand, I can refresh the entire page from page script using Navigational URLs https://help.zoho.com/portal/en/kb/creator/developer-guide/others/url-patterns/articles/navigational-urls

      • Zoho Desk - Custom Module Related List Columns on Tickets

        I have a custom module in Zoho Desk called Asana Tasks, each task has a lookup to a Ticket. On the Ticket I want to see the columns of the Asana Tasks in the related list . Is there a way to do this? Right now it just has the name of the record and I

      • What is your opinion of the new UI?

        Hi Everyone, I would like to see what everyone thinks of the new Zoho One Dashboard. I don't get it, but perhaps I'm missing something. What are your thoughts?

      • What are the OAuth scopes needed to access the Zoho MCP server?

        I think I'm authenticating with the MCP server endpoint successfully using a bearer token but I can't successfully initialize an MCP session. I'm using the official MCP Python sdk (https://github.com/modelcontextprotocol/python-sdk). I get as far as here

      • cant upload images in signature- urgent help needed. ta!

        HI, I have been trying to insert the company logo in the signature. i have tried it several times since yesterday, the longest I waited was 1 hour and 12 minutes for the pop up window to upload a 180 KB .jpg file. what am i doing wrong..  an urgent reply will be appreciated,  Ta

      • Next Page