Group missing
I recently accidentally moved a unattended access computer to a group. I am now unable to access or move this computer now. Thanks for any help!
Maximum number of unattended computers
I have just received the message "Oops! You have reached the maximum amount of unattended computers" when I tried to install the unattended assist agent on a client's computer today. I have never received this message before and I was under the impression I had an unlimited amount of unattended agent installs (but not concurrent sessions, of course). I have the Remote Support Professional Plan. Can anyone tell me why I am getting this error message now? Thank you.
Opps Looks like you have exceeded the number of installs
Hi I am getting the above message when i try and install Unattended access. I have deleted some of the old pcs out that i no longer need but still get the same message. Is there a maximum number of pcs we can have unattended. Regards Thomas Frosdick
Zoho Assist - Can I count on the /assist-start?key=[xxxx] URL being valid for my account?
I would like to embed a button in my application to start a Zoho session, which I can do manually by visiting the URL: https://assistlab.zoho.com/assist-start?key=[xxxxxxxx] (my key removed). Is this key consistent or does it change with each login?
Zoho Assist freezes when a user joins the session.
Hi, I was trying out Zoho Assist (As I was hoping to purchase a subscription and wanted to make sure it fit our needs first) and it seems like the desktop plugin completely freezes (Just showing a gray screen where I can't click anything on the window) when the user joins on their end. I am on Windows 10 version 1607 and build 15048. The only way to close the plugin at this point is to close it using the task manager. Thank you, -David
Where can I get the Zoho assist technician app? All I can find is the customer app!
When I login to my zoho account, I can download the zohoassist.msi file, and I can install it. But when I run it, it starts the Zoho Assist app and instead of giving me the session key to give to my customer so I can get a remote control of their desktop, it tells ME that: "You are about to join a Remote Support Session. Support Technician will be able to control your screen along with the ability to transfer files" but I AM the technician! I want that to occur on my customer's computer! In the past,
SSL Whitelist
Our content filter (Bluecoat) is blocking the SSL traffic for Zoho Assist. We need the domain and/or IP’s to whitelist so that we can use your product. Any help would be greatly appreciated.
Protect your customers from WannaCry attacks!
The on-going, largest ever ransomware attack doesn't requires an introduction. The huge count of affected computers is on the rise and you must be looking for ways to protect yours as well as your remote customers' computers. Microsoft has come up with emergency patches even for older Windows versions that it has stopped supporting. These patches might be useful if any of your customers are using Windows XP or Vista. Some more protective measures are: 1. Apply the security patches. 2. Block access
Some unattended computers are not listed in Zoho Assist
I have an issue where some of the computers configured with Unattended access are not listed to make a connection. I have noticed that they stay on for a bout 90 days and then disappear, requiring a reboot or reinstallation. Very inconvenient.
Mobile App - Access Restricted
Hello, I just installed the Zoho Android app and logged into my account which is a Professional license, but I get this message:"Access Restricted. Your license does not allow you access to unattended computers from a mobile device." What do I have to do to enable access to unattended computers? Thank you, jharris
We are not able to configure Unattended Access on this computer
This error comes up every time we try to install the Unattended Access on Windows 10. Tried on multiple computers with the same result (from just downloading ZA_Access.exe so is up to date). Any solution?
Scheduled maintenance on April 22, 2017
The scheduled maintenance of Zoho Assist servers will take place on April 22, 2017, between 09:30 PM to 11:30 PM PDT. During this brief period, users won't be able to create new remote support sessions or access unattended computers. We request you to plan accordingly. If you've got any queries, pls get back to us.
Unattended access not working
I have about 20 computers on unattended access on zoho assist but for some reason i have 1 or 2 computers that i try and add but they will not show up as online on zoho assit on the desktop app or the online version. Is there anything am doing wrong? One main pc i need to get sorted is running windows 8 home. I have tried to uninstall it and reinstall it but for some reason it will not show up online. the software installs and the zoho assist icon shows up on the computer by the clock but it will
Zoho assist down again
For the second time this week it appears that Zoho assist is down. Is this a system-wide issue or just us? We noticed it about an hour ago...
April 2017 - Free Training: Explore Zoho Assist In-depth
Here is an opportunity to get hands-on training on Zoho Assist. Join our webinar in which our technical support expert, Anees Ahmed, will walk you through the on-demand remote support and unattended remote access features in detail. The training will also cover tips and tricks as well as address the frequently asked questions. Date and Time: April 19, 2017 11:30 AM EDT Duration: 45 min Language: English REGISTER NOW Hope to see you in the training.
Unattended remote access for Mac???
Access Remote Computers in Unattended Mode available for Mac soon??
IPad app not connecting
When I pick "Start a Support Session", the wheel just spins on "Starting" indefinitely.
Zoho Desktop software wrong
I tried to use the Zoho Assist Desktop software to help troubleshoot a friend's computer. The "Join.exe" file always started Zoho Meeting instead of Zoho Assist. This happened with multiple tries on both of our computers.
Desktop request support app
What happened to this? Is it still available for download.
Desktop plugin won't install
I've used the Zoho Assist desktop plugin for a long time but uninstalled it recently after a problem. I've downloaded it again and tried to install it. But I keep getting the error message "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package 'ZohoAssist.msi' in the box below." The path displayed in the Use Source box is the location that contains the ZohoAssist.msi file. If
Email receiving problems
I am not able to receive mail anymore form this email address infos@alfane This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: alfanero@zoho.com host smtpin.zoho.com [204.141.32.120] SMTP error from remote mail server after RCPT TO:<alfanero@zoho.com>: 552 5.1.1 <alfanero@zoho.com> Mailbox delivery failure policy error Reporting-MTA:
authentication failed
Hi! I'm trying to add new email accounts to zoho but I am not able to do so. Please your help, this is the screen shot: Thank you!
Nov 2016 Free Training: Explore Zoho Assist In-depth
Here is an opportunity to get hands-on training on Zoho Assist. Join our webinar in which our technical support expert, Anees Ahmed, will walk you through the on-demand remote support and unattended remote access features in detail. The training will also cover tips and tricks as well as address the frequently asked questions. Date and Time: Nov 15, 2016 11:30 AM EST Duration: 45 min Language: English REGISTER NOW Hope to see you in the training.
Unattended computer name suggestion
I am aware I can personalise the computer name, however initially I often have difficulty identifying a newly installed computer. I often ask client to install the unattended installer but when I look at my list of Unattended Computers I cannot tell which is their computer. e.g. list shows : LAPTOP-QH3U61IJ LAPTOP-U1MTFGMK DESKTOP-R0T1MQU DESKTOP-9MM73BK It is not practical to try all those online, nor would I want to interrupt another computer. Getting the customer to identify their computer's name
Remote cursor does not show
I often need to see what clients are pointing at but the position if their cursor does not show in my remote screen. Is it possible to display the remote cursor? Thank you. Richard
I am unable to connect to clients - receiving Connection Lost error
I cannot connect to any clients via zoho assist. These are clients who have been set up for months for unattended remote access. I've used updated version of both Chrome and Explorer, but always receive the following error: Connection Lost! Reconnection attempt under progress... I've tried uninstalling, then reinstalling, which was unsuccessful. Some of these clients are behind firewalls, some are not.
Have there been any issues using Chrome of Firefox with assist in the last few days?
I have been unable to get any sessions work with those browsers. Internet Explorer has had some success, but not 100%.
failed to create unattended service
Good morning, We use ZohoUnattended.msi to install the unattended client during our imaging process. We've recently started receiving the error "failed to create unattended service" during installation. I've emailed the log files to support@zohoassist.com. Your help is much appreciated.
Free Training: Explore Zoho Assist In-depth
Here is an opportunity to get hands-on training on Zoho Assist. Join our webinar in which our technical support expert, Anees Ahmed, will walk you through the on-demand remote support and unattended remote access features in detail. The training will also cover tips and tricks as well as address the frequently asked questions. Date and Time: Oct 19, 2016 11:00 AM EDT Duration: 45 min Language: English REGISTER NOW Hope to see you in the training.
Training
Hi, I am looking for a half a day training session for 7 of my team in the Brighton area of United Kingdom. Please can you help?
Join.exe may harm your browsing experience, so Chrome has blocked it.
Dear Zoho Assist Team, All of a sudden by my team and our clients are receiving the following message in Chrome now, when we download the Join.exe file from join.zoho.com. I just wanted to let you know about this issue.
Unattended Support - Server loses ability to login - Black Screen Only
After installing Zoho Assist unattended access ; I successfully tested; but quickly after installing the client the login screen has gone black, and I am unable to wake it up or pass credentials via Zoho Unattended Access or even via the local keyboard. This happened pretty much immediately after adding Zoho Unattended service to the server. Server 2012 R2 is the OS. Any known issues that have some workarounds/resolutions I can try. I hate to have to remove the product as it seems very promising
Cannot connect to customers using Safari on Mac OSx Sierra
My agents are not able to connect via Assist to customers who have updated their Mac's to OS Sierra. Is this a known issue and/or is anyone else experiencing the same with your clients?
Assist can't connect
On all my devices I get a screen that says can't connect right now. Is the service down? When will it be back?
zoho assist desktop plugin not working
Hi Guys, I have the zoho assist desktop plug in on my laptop and it's worked great till now. When I launch it I simply get a red bar stating it cant connect right now. It works on my other desktop computer just fine. I tried to reinstall it however it's still not working. Can anyone please help? Cheers.
[ALERT] Issues detected while using Google Chrome. Fix under progress.
It has been reported that Customers are not able to join remote support session and Technicians not being able to download Unattended Installer using Google Chrome browser. Google has implemented a few updates to browser settings that it's not allowing applications to get downloaded. We're actively looking into the issue and will resolve it ASAP. Once fixed, I'll update it here. Until then, please guide your customers to use other browsers like Firefox. Sorry for the inconveniences caused, if any.
Customer gets UAC prompt when running join.exe after downloading from the join session web page
I have been evaluating zoho assist. I am very happy with the product, but there is a small issue which I hope can be resolved. So I invite someone to join a session for assistance. This customer visits the join session web page, enters the session ID and is directed to download the join.exe program. Customer is running Windows 10, logged in as an Admin User. When they run the downloaded join.exe program they get a UAC prompt. (Do you want to allow this app to make changes to your PC?... program name
Cannot Setup Unattended Access
I am brand new to Zoho Assist and it is not starting off well. Every time I try to set up unattended access I get: It doesn't matter what name I put in or what computer I try to set it up on I get the same problem. This is a critical feature for me, please help. Thank you
Please wait...Starting Support Session
Windows 10 Pro 64-bit, with the desktop client I get stuck on this message both when attempting to connect to an unattended client and when starting a remote support session. The browser based, sessions connect fine.
Unattended Client tray icon not shwoing on some client PCs
Hi. Ive having an occassional problem where unattended client PCs don't always show the tray icon. This is often not a problem, however does cause difficulties where the client PC has access disabled. This can usually be fixed by reinstalling the client s/w but recently had a situation where it did not. What causes this problem and what can i do to reliably fix please...? Thanks.
Next Page