zoho assist remote support on mac
I tried to get my customer to download, install, and run zoho assist on their mac, but they were not able to. Are there instructions I can give to mac on-demand remote support users on how to download, install, and run (and change settings to run) the
Not working in Windows 11 when laptop lid is closed
Hello, I am trying to use Assist Unattended to access a laptop, using Windows 11, whose lid is closed. The power settings are set to "Do Nothing" when it's closed, but I can't control anything. The mouse doesn't work, the keyboard doesn't work, and sending
Silent install parameter required
Hi - we have an issue with this platform, the Bulk Deployment manager doesn't work on our (very simple) domain, it deploys the package then simply fails - Zoho support have looked at the logs for this and failed to respond to our ticket. The instructions
Free version of Assist for personal use?
I have a Zoho account already, and stumbled on info on Assist while looking for a way to control my iPhone from my notebook computer. I saw the Free version info, so I signed up for Assist and downloaded the app to my phone. Do I understand correctly,
How many sessions can an organization have?
Forticlient meme compte que bureau ofys de sont pc avantage sur le serveurI was wondering if we have 40 Zoho one users (all Zoho Licenses) if they all want to connect to a different computer for support is it possible. As per this article I am a bit confuse.
Assist runs on MX Linux and survives restart but install error is confusing
Hello, Unattended Access is running well on my MX Linux although it is bit laggy. It survives a restart, so autostart seems to work. What confuses me is that I get the following error (this time from reinstall) Reloading configuration files for periodic
Forcing a download & install each time
I'm new to using Zoho Meeting for remote support. I'm experimenting with it. However, each time I act as the host OR the client, the app wants me to download and install the program. Even though I've used the app multiple times. Why do I have to download and install each time? This is a hassle and will aggravate my clients. Is there a setting I need to check to prevent this?
Unable to connect to Unattended Access machine after reboot
This morning I was remoted in to a server to do maintenance. I restarted the computer, but ZoHo Assist is showing the computer as offline and has for a few hours now. I know the device is online and has an internet connection because I am able to access
All 387 of our links are not working
After your maintenance, none of our links work at any of our 114 locastions. FIX IT NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Any reason eu1-dms.zoho.eu would be flagged as Malware URL
Hi Many of our systems with Endpoint Protection are classing https://eu1-dms.zoho.eu as a Malware URL, and I think stopping Zoho Assist from working. This even extends to computers not even on our network here and are offsite. Is there a legitimate problem
Hyper-V VMs slow after Unattended Remote Access Install
I just did a test install of Zoho Assist on a Windows 10 VM and noticed immediately that the machine has slowed to almost unresponsive. Zoho Assist will not connect, but the machine does show up in Unattended Access. I installed it on a physical machine
One or more errors were found in the Secure Socket Layer (SSL)
When trying to initialise a remote support session our client machine is displaying the following error... Any ideas how to get around this? Does this use a Lets Encrypt SSL by any chance?
za_connect.exe on windows 7 won't run
When a client of mine goes to join.zoho.com on a Windows 7 and downloads the client program, za_connect.exe, and then runs it, they get this error: The program can't start because ClientSocket,al is missing from your computer. Try reinstalling the program
Zoho Assist Unattende Acces
When installling unattended acces on windows we are receiving for the 2nd time today this message. Therefore i'm forced to use teamviewer in place... Please can you explain what we're doing wrong besides that this worked before in good way.
Tie Zoho Assist unattended client to Zoho Desk contact
The Zoho Assist integration with Zoho Desk is pretty neat. However, for us, we make use of unattended installations far more than ad-hoc support requests. If it were possible to link an 'Unattended Access' machine to a contact in Zoho desk, that would mean we could launch straight in to their machine from the ticket without having to send an invite to the user to run software that is already installed on their machine. Is this something that is on the roadmap?
Zoho Assist - best navigating multiple screens
We are having technician rioting because Assist cannot display two monitors at once like teamviewer, is this a feature that is coming?
Zoho Assist API - python and requests library
I am using the following python code which results in an error 400. I setup the self-client and have received a clean token and can generate a new token via my refresh token. import requests import datetime import time import json api_url = 'https://assist.zoho.com/api/v2/reports'
Unattended Access on Android without Play Store
I'm testing Zoho Assist for remote config and maintenance of our IoT devices. The devices are running Android 8.1 and do NOT have Google Play Store installed, nor can it be installed. I've been able to install Zoho Assist on the devices and load the enrollment
Access on Android without using the Google Play Store without supervision.
💖💖💖 솔카지노 - 먹튀걱정 없는 9년차 메이저사이트 💖💖💖 안녕하세요! 우리계열인 솔카지노는 지난 9년간 무사고 운영된 국내에서 손꼽히는 대형 메이저업체입니다. 저희 솔카지노는 그동안 회원님들의 성원으로 한단계 성장하기 위해 더욱 열심히 하는 솔카지노가 되도록 노력하겠습니다. 생생한 현장감을 느낄수 있는 라이브카지노도 함께 즐겨보세요. 해외정식 라이센스업체로 어디에서도 볼 수 없는 실시간으로 경기를 보면서 스코어에 따라 베팅이 가능합니다.
No Sound?
New user of Zoho Assist. Just tapped into the other pc remotely and all works smoothly except no sound. There are no settings in Zoho to turn that on or off that i can find and both this pc and the other are not muted and working properly. Am I missing
Accessing Multiple Client Users on Same Machine
I have a Linux workstation that i need to access remotely. This user is logged in, but not actively using the desktop. Can i access a user that is not logged into the desktop? In other words. User X and Y are both logged into Ubuntu 20.04. User X is actively
Zoho Assist Installer wants proxy settings
When I try to install Assist at some customer sites, the installed asks for proxy settings where none is in use. If I close the dialog without entering anything, it throws this error message: "Configuring unattended access failed due to the following reason : The request could not be processed by the server due to invalid syntax." These computers all have a direct internet connection and don't use a proxy at all. There's no VPN in use either. Is there a way to tell this to the installer? Thanks.
Can I see my Zoho Assist Schedule in Zoho Calendar?
Maybe I am just missing something, but I scheduled a session through Assist with my customer, and it is not showing up in my Zoho Calendar. I looked at integrations... I have everything integrated, but it doesn't appear to be an option. Why would that be? All calendar views are selected- and nothing. I don't want to have to show the view to the right to see my sessions coming up.
Copy emojis to remote computer
When I try to copy a emoji from a Windows & macOS computer to a remote computer using Zoho Assist it dont work, I just get some wierd looking character. How do I solve this?
Planned US Datacenter Maintenance on AUGUST 26th from 09:00 AM to 11:00 AM GMT
Dear Customers, We are planning on running a migration aimed at amplifying our scalability and refining our overall system performance. This maintenance has been planned during non-business hours, so Zoho Assist will continue to be operational. We don’t
Return the client file msi/exe download path in the Zoho Assist API response
We support unattended kiosks that have internet access and a web management interface, but no remote screen sharing software installed. We do not need an always on unattended access client installed. Instead we want to be able to initiate a remote session
Adapt Mail Templates
Hi! We want to adapt the Mail Templates of Zoho Assist so it fits to our corporate identity. By checking the templates I can't see any possibility to add custom HTML code, remove the footer or the color bar on top. Therefore my question is: How can I
Extremely Slow
Zoho is extremely slow. Almost all products, Zoho Assist is taking a long time to generate session id Zoho Social is not opening at all (even after multiple refreshes) What is going on?
Zoho Assist User Guide in PDF File
User Guide in PDF File Will support please provide me with a user-guide in pdf format so that I may download and search it in a reasonable manner of time and mark it up to use as a reference?
Zoho Assist is not working
All remote PCs are being prompted for Proxy setup. We can't access any remote PCs. Even customers selected "Dont show this again", we can't remotely login. Zoho, please help
Trying to install Zoho Assist on Debian Machine
Hello! I am trying to install Zoho assist on a Debian machine. I have done this successfully on other remote machines, but only today ran into issues: uname -a Linux raspberry 5.10.0-15-amd64 #1 SMP Debian 5.10.120-1 (2022-06-09) x86_64 GNU/Linux Steps:
Zoho Assist: Failed to join session: Operation completed successfully
We have a small sample of users where they get the message: Failed to join session due to the following reason: The operation completed successfully. Obviously, this seems like a contradiction - how can it be both? Is there a log we can reference to get
Customer Widget Customization
Hi, Wondering if there is any way to develop and change the customer widget (colours / logo / sizing)? Although it does the job; it looks bland and becomes an outcast with the rest once embeded onto our website...
Zoho Assist Free Account... did they drop Linux option?
I've had a free Zoho Assist account for several years that I use to connect to the machines at my house. In the last year or so, I have been unable to download the linux client... it says that I'm not licensed for that. The last time I reloaded a machine,
Mirror (Cast) your Android screen to PC (wireless)
Hello, colleagues. I had spent some time figuring out how to mirror my Android screen to my laptop (to use my smartphone as a webcam). Searching through usb-root-access-lifehacks and a bunch of free-or-not casting apps I finally recalled Zoho Assist which
Failed to create unattended service
I have a client that when I try to install the unattended access software I am getting the error "Failed to create unattended service." Any ideas how to fix this? Thanks!
Issue logging into headless (GUI less) Linux servers via Unattended Access remote sessions using 'command prompt'
Hi All, is anyone else having issues logging into linux servers using the command prompt remote access? Zoho Support have admitted they made a irreversible change that now prompts for a login prompt. But we still cannot get a command prompt. Root will
Firewall Ports, IP ranges and URL's that might need enabling for Zoho Assist
Hi Can someone tell me what ports and IP ranges need to be enabled through a firewall to allow Zoho Assist to connect? The client's machine sits the stating its connecting but I suspect the firewall is dropping the traffic. Many thanks
Zoho Assist session recording
It would be nice to have possibility to exclude some computers or users from unattended session recording.
Invalid Handle When connecting
I am trying to get a connection to a user and we are getting an error message after they have downloaded the zoho assist. Saying failed to connection due to invalid handle.
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