When a subscription is renewed webhook
Hi all, Please provide me any solution for "when a subscription is renewed webhook in Zoho subscription." How this is working and how to get the response data from Zoho at the time of Zoho webhook (when a subscription is renewed) is fired.
I can't find requested domain name after paying standard plan.
Hi I can't find my newly requested domain name after registration and payment for the Standard plan. What may be the problem?
How to get list of subscriptions of a particular product?
I need to get list subscription of a particular product. Is there any API call available in Zoho subscription? Looking for a positive revet. Thanks
Issue with Auto_Collect
Hello, I have the following issue with trying to update the auto_collect field in a subscription: code":1038,"message":"JSON is not well formed" Here is the http exchange: PUT /api/v1/subscriptions/338536000000xxxxxx HTTP/1.1 Host: subscriptions.zoho.com Authorization: Zoho-authtoken xxxxxxxxxxxxxxxxxxxxxxxxxxxxx X-com-zoho-subscriptions-organizationid: xxxxxxxxxx Content-Type: application/json;charset=UTF-8 -d'{"auto_collect":true}' HTTP/1.1 400 Bad Request Server: ZGS Date: Tue, 20 Sep 2016 22:49:50
"unlimited" records
Hi! (Not sure to which forum this question belongs :-) ) I'd like to know if "unlimited records" really means "unlimited" or is there a very high limit or a maximum number of attributes or columns I could create or do you just slow down my performance? and I'd like to know if there is a performance impact regarding the number of records I create? So many questions :-) I hope you can shed some light on this Thanks, best regards!
paid failled with gocardless
I use zoho suscription with payment with gocardless. The process is the following: day 1 invoice day 1 sends a charge to gocardless 6 day gocardless charges the customer day 9 gpcardless pays transfer to our account day 12 customer returns receipt to gocardless But in zohosuscriptions it still appears as an invoice charged so that the failed collection process is not initiated nor can an email be sent to the customer claiming payment. When does the status of the invoice change to failing? What is
Setup Custom Fields from a new Zoho Subscription event
Hi, Just started using Zoho Subscription....I am trying to setup a Zapier integration with Google Sheets that will create a row inside a Google Sheet each time a new subscription is created. I have got the integration working and it is creating a new row each time....I now want to include some custom fields (I think ?) for each new subscription that will also be written to the Google Sheet. Those fields are Product: Share Trade Tracker Version: 3 For example...I have found how to create custom fields
Payment subscription failed
I upgrade my plan to standard with 5 users and paid the amount with my visa debit card, I got the alert message saying "Payment subscription failed" and zoho corp charged the amount from my account. what is going on ? Alert message screenshot attached.
Change order of plans
In Products how do I change the order Plans are displayed in?
Pagination of coupon codes in Zoho Subscriptions
Hi, we are working with a leading association in our industry and looking to add a unique coupon code for each of the nearly 40,000 corporate members. We're testing the import for these coupons and it is working fine in our test organization with the first 8,000 coupons, however when we return to the "products" page in our portal, it takes 8+ minutes just to render the page because it is showing ALL of the coupons on one page.. is there any way around this? Is there any way to quickly set the
Changing plan code says invalid plan code
Changing plan code says invalid plan code. It seems the only way to edit it is to delete and recreate the plan?
Zoho Subscription for milk delivery
Hey i am trying to use Zoho Subscription for my dairy business. I have created different plans for 1 liter, 2 liter and 3 liter which will be billed monthly. I have defined the unit price as per liter pricing of the milk. Now how do i change the price for every month since in some months we have 30 days and in some other month we have 31 days. if there is a better way to model the subscription for Milk delievery i would appreciate ur help. Thanks and Regards, Shantha
On Zoho Subscription Internal error when saving the subscription to a customer
Hey i have linked a plan to a customer and now i want to change it to another Plan. While trying to save it i am getting an error saying. Internal Error No more information. Could you please let me know how to resolve this?
Zoho Subscriptions authentication have failed
Hi there, Im trying to link my website build on wordpress with Zoho Subscriptions plugin. When I enter AUTHTOKEN and choose my company account it says "You do not have access as your account is disabled. Please contact your administrator for details." I just wondering if you can advise how I can change access to allow the plugin to access CRM information. Thanks a lot in advance. Arturas
Subscriptions and CRM integration doesn't work correctly (for crm contacts)
Hello, I integrated Zoho Subscriptions with Zoho CRM. And synchronization is active now, but I have some problems with contacts info. My "Subscriptions contacts" less than my "CRM contacts" and some contact info wrong. Could you help me please, thanks? Best
Use Zoho subscriptions for a German online business
Hi, I'd like to set up a SaaS business in Germany that charges users small recurring payments. However, with a large number of invoices and a small amount per invoice, how do I get these to my tax adviser? There will be too many invoices to manually forward them. Is there some kind of monthly summary that my tax adviser could work with? Regards Daniel
Sales by Addon report
Thank you for this new, very useful report. It would also be extremely helpful for us if it also listed (or gave the option to list) the Addon with quantity = 0. That way we will see what Addon are not selling in the specified period. Is it a way to have this listed as well? Thankx
Add Custom fields to customers
Hi, Can we add custom field to customers with a specific Data Type? We would like to add a checkbox to the customer, but we can only add text custom fields. Best regards, Sandra
Example of Creator function adding a Subsciption
The Subscription documentation page has an example of adding a Subscription Customer from a Creator function. I have that working. Are there examples of creating or updating an associated Subscription. What are the field names and which are required? Here is the documentation page https://www.zoho.com/creator/help/script/subscriptions-create-record.html#Modules
Zoho upgrade
Hi - I am getting a little frustrated at finding my subscription plan so that I can upgrade. I go to the 'gear icon' as stated, but nothing is there. Am I missing something? I want to add a new email address to my current plan (the free one). I notice I can do this for two Euros a month. Please can someone help.
how to check customer subscribe for ad-dons plans ?
how to track add-on plan because in subscription management tab only main plan details were visible the invoice was generated was perfect but in subscription tab no add-on detail present. I am not able to see which customer taken which add-ons is there any way to check add-ons details?
Applying open credits by subscription
Hello! Are you any closer to giving us the ability to apply open credits to a specific subscription? Right now, we do not have the Redeem Credit function enabled because the credits would be automatically applied to any billed subscription. We need the feature to have the ability to be directed at the subscription level, not the account level. Thank you!
Add an addon to a subscription with auto_collect set to false
Hi, I would like to add an addon to an existing subscription (https://www.zoho.com/subscriptions/api/v1/#Subscriptions_Update_a_subscription). I have set auto_collect to false but the API answers {"code":8006,"message":"La carte n’est pas spécifiée. Veuillez ajouter une carte à cet abonnement pour continuer."} Is there an issue in the API ? Thanks for your replies.
More flexibility on Hosted Pages ?
I like more flexibility on Hosted Pages, this is due to the fact I am not a programmer I wold like to have more customization on Hosted Pages like: - add Addons and coupon to a plan already suscribed in the past - cutomize the look an feel (as a form creator)
Paypal Payment Error and Questions
Paypal Payment Error Gateway credentials are not valid. Please provide valid credentials. How can I troubleshoot this error message? When I enter the Paypal details in the intergration it successfully authenticates. Also another question I like to process cards via Stripe and Allow users the option of Paypal also is that the default setup if you have strip and Paypal Intergrade? I noticed the payment wall now ask express checkout and Credit Card. So if the user enters card instead of express checkout
Not sure how to solve this, as an Addon or as a Product?
Several doubts of addons Is possible to a customer to apply for an addon no at the same time as the subscription and how many times is allow to do this because in your documentation is an option of "One time addon" ? In my personal case I have 3 different situations and I am not sure is the addon is the best solution. Case : The customer is already suscribed on a plan but I want to offer him based on the use the option to: 1. Add more users to the plan (the original sets a user limit) so in this
Zoho Subscriptions & Stripe: How can I pass an invoice # to Stripe so I can match up payments from Stripe reports?
We use Stripe for processing credit card charges for subscriptions in Zoho Subscriptions, but we need to be able to pass our Invoice # from Zoho to Stripe so that we can reconcile the credit card payments in our accounting system. Anyone have any idea how we can do this? Thanks, Nick Bryant
Paypal Error - Gateway credentials are not valid. Please provide valid credentials.
Hi we keep encountering this error on sign up. We enter our credentials in the setup it authenticates fine and says its successful. But when we go to test the system we get the error. Gateway credentials are not valid. Please provide valid credentials. Also I do not see any details on using paypal as the payment method for API subscriptions. Is this possible? Please let me know thanks, Its critical we get PayPal working as a payment method for us. Thanks,
Uploading backdated subscriptions
Hi, I am looking to use Zoho for a small magazine business (physical and digital). I am already four editions (quarterly) in with approx 800 subscriptions that are about to roll over / require renewal. I need to be able to: > upload all 800, categorise by period (i.e. 600 are due to get renewal emails, 100 are one edition away, 200 are two editions away etc). That is across the database they are at different stages of subscriber timing. HOW CAN I UPLOAD the 800- current subscribers, dictating
Zoho Subscription Sync to Zoho CRM
When Zoho Subscription is sync (settings / integration / zoho apps / zoho crm) (Sync Both Way Activated - Accounts & Contacts - Overwrite checked) If a contact person was already existing as a contact in Zoho CRM. The sync generates a Duplicate in Zoho CRM! The overwrite option just works to avoir duplicates in Zoho Subscription. But do not work to avoid duplicates in Zoho CRM. No chance to get a Workaround? Or a fix ?
Help pulling data from payload and saving to database
Good morning and thank you in advance for your help. I have created a webhook that calls a .php page on my server whenever a new account is created. I want this .php page to pull the customers name, email and customer id from the payload and save it in my MySQL user database on my server. How do I format this to receive this information? My current code, which doesn't work, is below, Hopefully this gives you an idea of what I am trying to do. $name = $_POST['data']['subscription']['customer']['display_name'];
Variable Pricing for a Plan per Month
We offer variable pricing for our customers changing with revenue we created for our customers each month. So our plan's for our customers is like: fixed + variable per month (we calculate variable part at the end of month) how can we implement this variable structure with Zoho Subscriptions? Can we call an api to store variable part and Zoho Subscriptions use this value to invoice at the beginning of each month? All suggestions and advice are welcomed
How to define a Coupon ?
How I will be the setup of a 30% discount Coupon on the first month of the subscription ? How about a 2 month discount is possible ?
Zoho Subscriptions to Stripe Subscriptions?
I notice that when I process a customer using Zoho Subscriptions and using Stripe as my payment gateway, the payment will show up in Stripe, but Stripe does not show that there are any Subscriptions. Should it? Or is the reoccurring payment (subscription) only happening on the Zoho side and Stripe does not see it a subscription?
can I use zoho subscrition for my business?
Hello I developed a visitor management app and I need a subscription management tool which can comply to my process, namely (see below). 1. FOR NEW CUSTOMERS they sign up on my website choosing their desired plan and add-ons. all subscription come with a 15 days free trial. what's your recommendation here? embed your page, use my sign up form and send the data to zoho subscription? other? I do not want their payment details before the trial is over (similar to Zoho solutions) whcih probably means
Coupon validation at Customer/Partner level
Do you have any concept whereby we can validate coupon code for a particular set of customers or partners. E.g I have created Coupon50% off some selected plan, but I want to apply that only for selected customers and not all customers. How can i restrict that. Note : I do have partner code in customer master and i want to restrict coupon for customers of that particular partners, how can I do that.
How to we change one plan to another within a subscription
Suppose i have 2 plans - monthly 1250/pm and annually 15000 per year. I have subscribed to monthly plan and after 4 months i want to upgade to annual plan. or I have subscribed to annual plan and after 3 months i want to downgrade to monthly plan. How this happen in subscription
Subscription changes mid term
I created Annual Subscription X 1 for a Yearly Plan of 12 months at say 12000/- now after 3 months i changed the Qty from 1 to 2 , how much will it shall charge for the remaining 9 months for the 2nd Qty - 12000 or it shall pro rata to 9000 . Kindly gude.
webhook refund from credit_note not created
Zoho Subscriptions API why when i create refund from credit_not via API there is no webhook created for the success refund payment is anyone know about this ? please help me to resolve this
Paramterized webbooks
I am trying to integrate zoho subscriptions with my web application. I have my own database of users which is going to hold information regarding its zoho subscription status to enable, or disable certain features of the website. By my current understanding, this is what I would expect the process to be: 1. When a user clicks subscribe on my web application, it is re-directed to a zoho hosted payment page, and provides identifying information about which user subscribed (I would assume, as url parameters)
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