WHERE'S MY MONEY?!
as funny as the title is, it is a serious issue im having. how exactly do i receive the money that was spent on my subscriptions? where do i go to see these settings? when do i receive? its just a bit fishy that i cant seem to find any settings for this, plus when i ask a question support responds. once i ask this question it says they couldnt reach me. Just a bit...suspicious and im starting to get pretty frustrated.
Custom VAT field on invoice
Hello, I am busy setting up Zoho Subscriptions. This is for selling an online service inside EU in Business To Business. For this are specific regulations and invoicing in place. One of them is that the invoice needs to state the VAT number of the client. I saw that you can add custom fields to a new customer (I assume this is also possible with the API) but how can I add this field to my Zoho subscription invoice template?
Drupal integration for Zoho Subscriptions
Drupal is #3 CMS and has a tremendous out the box permissions system in roles but no native MODULE or for handling membership sites. There is a strong market of developers and site owners who would pay for such service. Sponsoring a ZOHO Subscription module for drupal community would net you a lot of new customers
Stripe payments stopped working
Anyone else have this problem? Support told me to re-setup my integration. Worked for over a year, suddenly stops working, and my only option is to re-set it up. smh. Anyone experienced this?
Announcement: Zero transaction fee on Indian debit cards.
Hello everyone, Good news for Indian customers! In a move to encourage businesses to go cashless, the Indian Government on Wednesday has ordered banks to completely waive the merchant transaction fee on debit card payments until December 31. This is a welcome move in line with the recent demonetization of currency notes, and would make it easy for merchants to urge their customers to transact online. The transaction fee on online debit card payments which earlier used to cost a merchant around
Help with Subscription API
Hi, I've been reading through the API documentation and have created a subscription code that works as expected when running from a terminal. I am having issues figuring out how to incorporate this code into WordPress. I imagine that I need to create a form page that collects the required data and then when I submit, it would use the form data to submit through the curl. Does anyone have any examples as to how they've incorporated the Subscription API into Wordpress? Thanks so much.
Not getting emails
Hi, I have 4 domains in Zoho and I don't get any emails for all of them. I just test @laundrybubble.com it's not working. Please check on this ASAP. Kalum
Integration with Zoho desk
Hi, We have Zoho subscriptions and we are keen on looking at possible solutions that leverage Zoho customer data. 1. Ability to run nurturing campaigns for our subscribers. 2. Ability to respond to customer enquiries 3. Ability to integrate some of our code and make it available in customer portal. Looking forward to favorable response from the Zoho team. Regards, Saroopa.
curl error
Mi cURL code is like: -d '{ "customer_id": "447757000000xxxxxx", } ], "plan": { "plan_code": "aquames" }, "addons": [ { "addon_code": "SoloFlic", } ], But I get the following response: {"code":4,"message":"Invalid value passed for plan"} The plan_code is right. I checked it 10 times. What I may be doing wrong?
Experience with DotNet Nuke Authentication
Hi, Currently evaluating product & need to work out if it is possible for users of our DotnetNuke site can authenticate to Zoho Subscriptions without having to sign on again & also using their DotNetNuke site credentials? Thanks in advance Todd
The selected action is not allowed with Razorpay recurring billing.
I am trying to create a new subscription, it can be seen on Zoho but response says : The selected action is not allowed with Razorpay recurring billing. This was working a day ago. Now it is a 400 bad request. { "customer": { "company_name": "new comp", "display_name": "nam_6757", "first_name": "nam_6757", "email": "uyuyudd40985fd@gmail.com" }, "plan": { "plan_code": "B01" } } Can anyone help me with this?
ZOHO e-mail hosting
I want to ask that if i subscribe to zoho standard e-mail per user hosting, do i still get additional free 15 user emails?
Problem with embedded check out page in WP website
Hi, I am getting a following error message when I try to embed a check out page in my website www.techfables.com. I am a certified creator developer and I faced this problem when I am developing requirements for my customer. I am the administrator for the ZOHO Subscription account. Please help ASAP. A screen shot is attached. Thanks, Milind
Setting up a no credit card required trial plan
How can I set up a 30 day no credit card required trial plan, that will prompt the user to enter payment details prior to the end of the trial?
What's New in Zoho Subscriptions - November 2016
The winter is here and even though the sword in Jon Snow’s scabbard may freeze but our updates don't. We’ve added some fantastic features in your recurring billing tool so you get to spend more time on things other than your billing. Checkout the latest features we’ve been holding up our sleeve for you! 1. JUST IN - REPORTS - SALES BY PLAN No more dusting off old records or surfing through emails to find out the sales you’ve made, as Sales Report is here to save your day. With just a few clicks,
What's new in Zoho Subscriptions - October 2016
Carve those pumpkins and dust off those costumes, for October is upon us. Here is the list of the new features that we've been cooking up for you this season. 1. JUST IN - INVITE CLIENTS TO YOUR PORTAL If you're looking for an easier, faster and smarter way to communicate with your customers, then Client Portal is the answer. With Zoho Subscriptions, you can invite your clients to the portal and allow them to view their subscriptions, invoices, make online payments and also update card information.
Coupons, API, & Invoices
Hi, In the API when running GET /invoices/{invoice_id} would it be possible to have it return the coupon name, as well as possibly some more coupon information as well? Right now it only returns `coupon_code` and `discount_amount`, which is good.... but currrently there is no way to nicely tell the name of the coupon, which is annoying assuming that the coupon codes do not have easily-readable names themselves. The only want to do this right now is to make a separate API call to retrieve the details
Automatically update record from Zoho Subscriptions
Hi, When a subscription is cancelled on Zoho Subcriptions, I want to automatically update a field in Zoho Creator and change the field value to "cancelled". Please assist. Regards, Siya
Using Subscriptions for Boxed Subscription
Zoho advertises that subscriptions can be used for a subscription box business but is there documentation on how this is done? For example, how can you add shipping which is different for different regions. Also, are multiple currencies supported? And how does it account when someone wants to purchase a 6 month subscription to receive a new box every month?
Zoho CRM Integration
Hello Everyone, Integration with Zoho CRM is now one step closer. You can now enable the integration within Zoho Subscriptions itself. You can experience a seamless integration with Zoho CRM to accounts and contacts module. Just go to Settings -> Integrations -> Zoho Apps and click on Connect against Zoho CRM and customize your options for integration. Accounts/Contacts will be synched automatically every 24Hrs. However, you will have the option to sync instantly with a single click. You can choose
Integration with Zoho CRM
Hi, I have a call center which takes call from potential customers interested in our subcription product. In case the Customer does not subscribe during the first call, we need to record hi détails in a simple CRM software so that we can follow-up later on (call him backor send an email), then transfer his détails to Zoho Subscriptions when he decides to subscribe. Is Zoho CRM integrated with Zoho subscriptions so that we transfer all the Prospect's détails in Zoho CRM towards Zoho subscriptions
Integrating Subscriptions with CRM
My subscription database is the single source of truth and I want to propagate the data to CRM. How do you recommend I set it up? I have some data in the CRM which I am concerned might overwrite Subscriptions. Please advise Sean
BUG Zoho CRM Over Writing data in Subscriptions
We have zoho CRm entering customer data directly into the Subscription system . We found that when we set up a subscription and invoiced the client when we went back to the subscription after an hour or two the data in subscription data and invoice had been changed and instead of the company name being displayed in the details the User's first name and surname was entered . We have not been paid on about 6 subscriptions because of this , still waiting for ZoHo to fix after an month !
Managing Multiple Subscriptions from One Customer
Hi there We've created our test plans but we will have occasions when a customer might sign up for more than one subscription. I've enabled Consolidated Invoicing however got the following validation error. I see you can enable duplicate customers but this would make reporting poor. Hoping you can help
How does a UK customer signup for one of our subscriptions?
A customer is trying to use our system for the first time, but they are being asked for Zip Code and other parts, that are not UK relevant. So they are getting into a bit of a problem. Is there a way I can take their card details over the phone and enter it on their behalf, for payments to be taken offline?
How do I delete a Subscription?
I have had issues adding new subscriptions, as I am new to this, but I have since tried to delete a few, and they remain in the Subscriptions screen as "Cancelled". I want them binned. Removed. So I have a clean slate of correct subscriptions. How do I do that?
PAYMENT ISSUES. PLEASE HELP
We have recently had to up date our payment method for all of our Zoho subscriptions with our new credit card details, however I have not been able update payment for our monthly Campaigns subscription. I have tried emailing payment@zohocorp.com asking for help but have not got a response. I have also tried calling several times but have not been able to speak to anybody. Subsequently our account has been suspended for overdue charges with no notice. It is urgent that we now get our account up and
Problem with payment
Since friday I'm trying to make the payment because the account changed my credit card ... without success. I've tried every way, putting both card data as the paypal ... my business is stopped because of this problem ... this is nonsense ... how do you solve a problem caused by you?
problem integration with wordpress??
hello I create form and integrate into wordpres but not work?? see that http://france-acces.org/inscription/ An error has occurred. It has been reported to Zoho Creator support. We will look into this issue . Sorry for the inconvenience caused. Go to Home
Report showing subscribed Add-ons?
Does it now exist any report showing subscribed add-ons? Nice to see who have signed up for specific add-ons, and how many add-ons of each type which are subscripbed to. Thanks
Billing in Arrears
We are migrating to Zoho billing and have some existing customers who are billed in arrears. This is a legacy thing, so not how we plan to bill going forward. There isn't any major issues migrating these existing subscribers; they simply get billed on the next billing cycle. The only thing to remember is they owes us, not the other way round if they cancel. Zoho will give them a credit if they cancel, but we then need to charge them for an extra month. It would be nice if this was a single pro-rated
Multiple Customer Per Subscription
Can we have multiple customers per subscription. Let's say that a husband and wife sign up for a subscription. but only the husband pays with his credit card. I still want it to show in our subscription that the wife is on that plan.
Hostedpages; show info of the parameters in the hostedpage. Like plan_code and addon_code
When generating a new hosted page, I am sending over some parameter values for the generation of the hostedpage. How can I show the customer some more info in the hostedpage, so they know what they are actually subscribing to. Can I somehow show in the top part of the hostedpage something like: Subscription: <plan_code> Monthly price: <price> Other: <addon_code> Starting from: <starts_at> Will make the customer more confident of what he is actually subscribe to. Thanks.
Adding a new card via API and PCI compliance
Hi everyone, there might be something I am missing here, but here is what I understand : if I want to add a card, I see in the API description here that I have to send the card number with my credentials in the headers (company_id + auth_token). If I do that on our server's side, I have to have the customer credit card details hit our server and I am not allowed to do that, because we are not PCI compliant (and we do not plan to be !). The other solution would be to do this from the client's side
How to move customer from old subscription management to zoho subscription?
Hello, We used another system to manage our magazine subscription. We want to move to ZOHO subscription now. I managed to add contact in ZOHO subscription but how can i upload (batch) the plans subscription, the invoice status. Thanks! Giang
Announcing WePay integration with Zoho Subscriptions!
WePay, an online payment processor, is now integrated with Zoho Subscriptions. By setting up integration with WePay, you can create a merchant account and start accepting online payments from your customers. Some striking features of WePay include: - Creating a merchant account in minutes - A low transaction fee of 2.75% + 30 cents per transaction - No setup or monthly fee - Keep track of all WePay related transactions (Payments, transaction fees, and refunds) in one place. As of now, WePay integration
Add Charge Feature Question
When using the add charge feature on an existing subscription when is payment for the added charge processed? Also, as a secondary question, when using the customer_id parmeter in the API, where do you find the customer ID?
Zoho Subscripption for beginners
Hi I'm new to Zoho Subscriptions (ZS). I'm not a software person either. I've a website (made in Zoho Sites), part of whose content I want to make Paid for which I'm considering Zoho Subscriptions. My intended workflow is not unusual- when visitors try to access paid content they should have the option of making the payment and getting instant access. I think ZS can't achieve it on its own but somehow need to be integrated with my website. My website itself is pretty basic and mostly has embedded
Backdated subscription inconsistencies
Hi, we are planning our development to integrate our SaaS with zoho subscriptions and we find 2 unexpected behaviours. The first one, A, I think it is a Bug, the second one, B, is a behavior which I understand it should be present: A) Bug: wrong amount calculated on upgrades performed on backdated subscriptions: How to reproduce: 1 - Create a backdated subscription (date < today), choose a plan and add recurrent addons, for example 50 units. result: no invoice, generated (ok since I understand that
Use Hosted Pages to Create New Credit Card?
Hello Is is possible to use hosted pages to create a new credit card? I can't find any documentation on this. It seems hosted pages are only good for creating or updating the credit card for individual subscriptions. Here is our use case: We offer multiple services to our customers, each service is billed as a Zoho separate subscription with it's own price, terms etc... We have built an admin for our clients where they can log into our site, view all their subscriptions and click on a particular
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