API call to list subscriptions for specific customer id returning empty list
I understand that I can make an API call to fetch all subscriptions for a specific customer by appending the customer_id to the query string, like below. https://subscriptions.zoho.com/api/v1/subscriptions?customer_id=12345 However, this doesn't seem to be working for a specific customer, even though I can see the subscription in the UI. Does this API call return subscriptions that are still in their free trial? If I dump the response I get what's below and notice "applied_filter":"SubscriptionStatus.LIVE".
Subscription URL PHISHING ALERT Kaspersky
Hello, We have a significant problem , lots of customer subscription by clicking the link receives the message phishing Kaspersky . https://subscriptions.zoho.com/subscribe/e59ef065e822c3d2eabab4fadc0890a76a2bba0f6b0532177e00f0ba8db832fc/PRO It receives Kaspersky Phishing alert.
ZSubscriptions-ZCreator integration. Description of payload.
In the ZC integrations with ZS we have: <response> = zoho.subscriptions.getList(<module>, <orgID>) How/where do I find the decription of the "payload" returened by this? Need to know how the respons look like in order to handle it in ZC with the executeXPath function in ZCreator. Thank you.
Recurring Billing
All our customers have different billing dates and we require recurring billing, HOWEVER, each month their bill can change based upon usage of our services (sometimes it will be the same). We currently use QuickBooks and handle the process this way: We create a recurring sales receipt each month and set it to a reminder instead of automatically process On that day we go through our recurring transactions and choose create and edit We make any changes that need to be done then process credit card
Free tool: Forecast and predict revenue for your subscription business
We just launched a free tool that can help you predict future revenue for your subscription business! Check it out: https://www.zoho.com/subscriptions/revenue-forecast/ If you're a subscription business owner who needs to take a peek into the future of your business, you can use this tool to find out how your revenue will look like in the months and years to come. Just plug in your current metrics (monthly recurring revenue, revenue growth and churn rate) and the tool will tell you how fast and how
The maximum number of payment profiles for the customer profile has been reached
Can anybody tell what does this mean?? "The maximum number of payment profiles for the customer profile has been reached"
Zoho subscriptions trial expire
Hello, We have implemented zoho subscriptions in our project. We need some clarification on these points. 1--When does invoice is created for a subscription with trial period a) on creation of subscription or b) on completion of trial period 2-- What happens to subscription status when payment is failed(recurring billing) is it cancelled or deactivated.
Translate and hide Shipping address
How do we translate plan url ? Can we put a parameter like &lang=FR ? How do we hide Shipping Address ? We are selling a web service. Thanks
why am I getting a bad request error?
when I make a request with this information: https://subscriptions.zoho.com/api/v1/hostedpages/updatesubscription { "subscription_id": "191134000000052059", "plan": { "plan_code": "25" }, "redirect_url": "http://www.disney.com " } Your server returns a 400: The remote server returned an error: (400) Bad Request. Why? It works in most cases, so is it something with that particular subscription id?
Customer Portal
Hi all, where can I configure and test the customer portal? For example if a customer wants to change their quanitity or update their credit card details? Best regards, Arne
Subscriptions invoices pdf i18n
Hi there. I have a question. I don't understand how to use the Subscription API (https://www.zoho.com/subscriptions/api/v1/) i18n email and pdf templates of invoices. API action (https://www.zoho.com/subscriptions/api/v1/#email-an-invoice) ALWAYS send pdf invoice with default template. We want to send to our customers the pdf invoices on their preffer languages. Can we handle this case? Should we use your other product which has been integrated with Zoho Subscriptions? Сheers,
Hiding Cancelled Subscriptions
Hi there, Is there a way of hiding cancelled subscriptions in the "Customer Overview" panel? Thank you, RS
Trial subscriptions invoice
Hello, As zoho subscriptions does not create a subscription's invoice until its trial period has expired, Is there any way to update my db when a subscription's trial period is over and its invoice is created.
How to collect carge in Zoho Subscriptions for overdue invoice created in Zoho Books?
1. We are using Stripe as payment gateway for our subscriptions - working well for the recurring charges generated in Z Subscriptions. 2. We have at an earlier point created manual invoices in Zoho Books. (old balances for the customers at the time of converting over to Zoho). 3. For some customers, we are collecting payments for their subscriptions fine in Zoho Subs from their registered CC, but we want to use their CC registered in Zoho Subs to collect the unpaid balance from the invoice created
Authorize.net integration issue
I am using sandbox account for test purpose, but when i tried to integrate it with zoho subscriptions it is showing this message "The payment gateways listed below are yet to be configured : PayPal. You can select only the payment gateway(s) which are configured already." Also could you guys please provide list of names of payment gate ways to use in api requests.
Invoice
Is there a place on the admin portal where I can see my monthly invoice?
Introducing Excess Payments to Offline Subscriptions
Excess Noun an amount of something that is more than necessary, permitted, or desirable. Not to be a stereotype, excess is not always that bad.Take Zoho Subscriptions for instance. Zoho Subscriptions now introduces the feature of accepting excess payments from the customer and utilize the same for creating, updating and renewing offline subscriptions . This provides an easy way to follow up with the customers and make the payment collection easier for offline customers. So now, you can Record
I thought I had signed up for free edition?
Why am I not signed up on free edition?
manually change subscripton status
HI, I'm testing subscriptions, and I have many problems. 1) how can I set a subscription status from trial to trial expired, from trial to live without waiting a day? 2) there is no webhook when a subscripton goes to trial expired thank you
Error while cancelling a subscription
Hi I was trying to cancel a subscription via api call "https://subscriptions.zoho.com/api/v1/subscriptions/142241000000104005/cancel?cancel_at_end=false" but i am getting this error {"code":37,"message":"The HTTP method GET is not allowed for the requested resource"}
Addon Descriptions
Any way that we can have custom descriptions for addons? Maybe it exists, but I missed it? For example: customer buys Static IP addon for webhosting plan, but there is no way to have the subscription show which IP address they are given, and more importantly, it would be nice for the invoice to display the specific IP for the customer to see. Regards, Edward
how to declare response parameter in zoho subscription webhook
Hey Team, I created webhook in my zoho subscription test account on event "when invoice is created". I want to push invoice data to my PHP page. My question to you is, in which manner I would get the data.? Say in Zoho CRM I can specify the name of parameter which gives me Invoice ID that I could retrieve in my PHP code through parameter name. But there is no such provision to set the parameter name in zoho subscription webhook so how i would get the details in my PHP code.? Or is there any other
Zoho Subscriptions Introducing Lost Opportunities Reports
We believe that every lead is an opportunity. And is it worth missing an opportunity? Now never miss any lead with Zoho Subscriptions. Hi folks, Zoho Subscriptions presents details of the customers who you lost when they attempted to subscribe through your hosted page, but couldn't due to payment failures or any other reason. Now don't lose them so easily, the merchant can thereafter easily follow up the customers and seize the opportunity. To get the details of the missed customers: Open
Move recurring invoice to Subscriptions
Is there an easy way, instead of manually typing it all over, to move selected recurring invoices from Zoho Books to Zoho Subscriptions? It seems zo wel connected, but no way to change a recurring invoice to an active subscription.
Addon Custom Price and Daily Cycle Units
Hi I am developing an application that requires daily charge to the application users for the type of alerts we are pulling from outside source. When pulling the alert I plan on adding a one-time addon cost to the plan for each alert. Now first question is can we add the addon with a custom price because in our scenario the same type of alerts can come in with different prices. Another Question since we require daily batch processing of all the alerts for that day it would be perfect if the plan
Email Notification: Subscription Exipred?
Team, I see an Email Notification for Subscription Expiration that is going to expired in 3 days but does there any option available for Email to be sent after the Subscription is expired.
How can i get the last invoice of my service?
Hello! I recently downgraded to a free account but i need to get the last invoice from my paid service. I emailed payments@zohocorp.com asking for that invoice but i got no answer. Please help! Kind regards, Octavio
Country Code while customer creation
Team, What should be the value for Country while create/update a customer? Does Zoho Subscription follows country code/name to save it Zoho DB? I see for USA, the value to be passed as U.S.A (in the API) What about other countries?
Cannot Create Sales user name with my domain
i cannot create "sales"@mydomain.com as it was previously created under a different log in and since then the old log it been deleted .. Please assist how to create "sales"@mydomain.com under new log in ...
Zoho Subscriptions is now connected to 400+ web apps using Zapier!!
Zoho Subscriptions is now easier than ever to integrate, in real-time, with a variety of applications that you use at your organization. If you're not familiar with Zapier , Zapier is a web automation platform that allows businesses to connect hundreds of best-in-breed web services. Our Subscriptions app has now been integrated with Zapier to help improve the data exchange and communication between various applications and Zoho Subscriptions. You can connect Zoho Subscriptions to a lot of other
Using Email address from contact for subscription
We have a business process that takes a Lead from CRM, converts to an Account, and then syncs over to Subscriptions as a customer. We then attempt to create a new subscription for this customer and it asks for an email address. There is only one contact with one email address, but we are not allowed to use that address for the customer because it is already in use for the contact. Is this correct? The only workaround is to update the contact with a fake email address and then use the real email address
Webhooks issues, is there documentation?
I wasn't able to find any documentation on the Webhooks for Zoho Subscriptions. I was able to figure out most of it by building a sample app to capturing the payloads. On closer inspection the payload sent via the webhook can be pulled via the V1 API using the "events" method. The main reason for using Webhooks was to capture payment exceptions and act on them. I set up a Webhook for all the payment events selected and ran some test transactions. I was only able to see the "payment success" events
Set a default Billing Country
Another CRM integration issue. We are US-based and don't plan to be international any time soon, so we have CRM set up without a billing country. All our addresses don't specify the country for obvious reasons. Unfortunately, subscriptions requires a country and this syncs over as a blank field. Therefore, every time we do something in subscriptions we have to select "U.S.A" from the dropdown list of all countries in the world. The list isn't very intelligent so you have to type it out with the dots
Changing Subscription - Changing Tax
When changing a customer's subscription, tax can be changed/removed from the plan itself, which is great. However, when trying to change/remove tax from only an addon, /compute returns: {"code":26005,"message":"The actions is not allowed for this profile as there are no changes made in the plan or addons."} Changing tax on both the plan and the addon at the some time works, but not for an addon by itself.
Merging two user accounts
I have an existing CRM account. A supplier has recently added me to their Bug Tracker account and I now have two user IDs. Is it possible to merge these IDs?
Can't receive Confirmation email for Primary address change
Hi, I'm trying to change the confirmation email for one of my Zoho accounts so I can move that email address to my other Zoho account. In the Profile section I have added a new email address (yahoo) and clicked 'Make it Primary'. I've then asked for the confirmation email to be sent to the yahoo account but the email is not sent, or at least it doesn't appear in the yahoo mailbox. I've been waiting 30 minutes for it. Any ideas? William
Is the Sales Person list available for editing
When I create a subscription and assign a Sales Person, is this data stored anywhere in list form that I can edit/update? Can we report on transactions using this field? It's very important that we have sales by salesperson in order to calculate commissions. Is there some report I'm missing? Thank you, Lundie Pinner
Forte Payment Gateway
Hi, Can someone tell me more about the integration of Zoho and Forte? What would be the benefit of using Zoho and not only signing up with Forte? It seems like Forte can do everything I would need, however there would be the benefit of having Zoho books and being about to cancel my current bookkeeping account. Also, does anyone know about the monthly pricing of paying for your payment gateway when integrating with Zoho? For Forte, it seems like a merchant account on it's own is $24.95 a month (plus
Apply prepayments / positive balances to renewals/upgrades.
I guess this should be regarded as a future request, unless it is already possible without my knowledge. We have a few customers paying larger prepayments, typically equivalent to 6 or more months of subscription. We still have them on a monthly plan. The way it works now, the customers CC is still charged monthly even if the customer have unused prepayments/positive balances. I would like that if they have "unused prepayments", the new subscription charge is applied to this prepayment, and no new
Subscriptions API - Compute
When trying to POST to "https://subscriptions.zoho.com/api/v1/subscriptions/compute", I get "{"code":1000,"message":"Internal Error"}" as the response. I've double checked all my code to make sure that I'm POSTing identical data compared to "https://subscriptions.zoho.com/app", but it doesn't seem to work for me still. Any idea how I can get this to work, or, could ZOHO developers add a compute section to the API so that we don't have to do all the prorata calculations manually? Thanks, Edward
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