Zoho Campaigns Comunidad

• Not All Custom fields are syncing

  I have some custom fields in CRM for which I do not get the values in zoho campaigns. What could cause this issue?

• Campaign has been blocked

  Hi Zoho Team, I have got an email from your side that my campaign has been blocked. I was not aware about the terms and conditions so i don't know how & why it happened. Kindly fix this issue and tell me the exact problem occurred.

• Can you sync crm sub form fields into zoho campaigns?

  I have a subform in my crm with some fields, but I do not succeed in syncing them to zogo campaigns. Is this possible?

• Marketer's Space: Template Editor - Dynamic Content

  Dynamic content has become an inevitable part of email marketing. It's basically the process of displaying content to your leads that is relevant to them based upon them matching a particular criteria you have set previously.    To put it in simpler terms, it is the right content for the right people at the right time.    How to use the dynamic content While creating an email campaign, you go on to select a pre-designed or basic template to add content, and then click Advanced --> Dynamic to create

• CRM Campaign Segment Issue

  Hello all,  I am trying to build segments within CRM Campaign, but doesn't work properly. I successfully integrated Zoho CRM with Zoho Campaign. I build my list of contacts at Zoho Campaign and would like to build differed segments for my contacts lists.

• When will you ad TicTok?

  It's becoming an important platform.

• Zoho Campaigns, as a marketing solution for the ecommerce industry

  As a user of Zoho Campaigns, you've probably seen the ecommerce module inside the product.    Understanding that email marketing and ecommerce go hand-in-hand, we wanted to make Zoho Campaigns more effective for ecommerce email marketers. That's why a lot of ecommerce-centric updates were done in recent times. While our think tank and developers are invested in adding more capabilities, I thought I'd elaborate where Zoho Campaigns stands as a marketing solution for ecommerce email marketers right

• Please allow &body= for links to mail addresses

  Hi there, when editing a button in a campaign and linking to an email address I have only access to naming an address and the subject. Could you please also embed the body of the mail? According to mailto:example@example.com&subject=Test%20ABC&body=This%20is%20a%20test.

• Can you BCC customers in Zoho Campaigns?

  I've tried to find the answer to this question for several minutes but it seems the answer is no. I don't understand the BCC dropbox but I don't think that's what I need. It is inconceivable that a CRM wouldn't have the functionality to BCC people on

• Status "unopened"

  Hi, I usually see that all my email campaigns get statistics about 80% of unopened. What does this signify exactly ? not received, or simply not opened ?? Because a lot of recipients of my friends tell me that they don't get my emails ... and I checked that the adresses are good and the email aren't in the spam folder. Please give me some (good) answer as soon as possible, this is my tool work ! Thanks

• Workflows Default view

  Hi, Would it be possible to add the same option of "update default view" under the Workflows in ZOHO Campaigns? The option is available under Campaigns and Contacts as per the Question. It is very inconvenient to have to filter through owners of  Workflow

• Onboarding CRM custom module WF with email WF or Zoho Campaign -How to choose

  Hi In our case, certain stages of the WF of the personalized module of the CRM depend on the reactions of the recipients to the emails received. These reactions trigger value changes in the processing fields of the WF of the main module. With mail WFs

• Users not moving through workflow

  Hi there,  I have an issue with my automation workflow that whenever I subscribe to that list, the workflow starts but the first message doesn't get sent to the user. It immediately flags as "missed".  What am I doing wrong? 

• Unable to use the AND operator when filtering with Tags in Zoho Campaigns

  I have two tags in Campaigns.  279 of my contacts have Tag 1 (Hambletonian) and 279 of my contacts have Tag 2 (Do Not Mail) , I need to create a filter that displays those that have Tag 1 and DO NOT have Tag 2.  I created the following Advanced Search

• Custom html not retaining css in <head> section needed for mobile-friendly emails

  Our emails use css in the <head> section to customize the email to display nicely on mobile devices (using different styles for different viewports). The emails work perfectly outside of ZC, sent from Mailchimp or any other mainstream email provider. When I paste the custom html into the html box in Zoho Campaigns, ZC removes the <head> section, which removes the mobile-specific styles, making the emails not render properly on mobile. It appears that when I import the same html file, ZC retains the

• Need to cycle through different emails in a loop

  I would like to use a workflow so I can use AB testing and the other features that workflows offer to have a set of emails go out and once it reaches the end have it start over. I was able to get it to work by having the workflow end with it removing

• Not able to send bulk email more than 20

  I am not able to send more than 20 emailssssssss

• Buggy Workflow

  Hi, Zoho Campaign is a bit buggy at the moment. Whenver I try to follow the instructions here the entire workflow will break. https://help.zoho.com/portal/en/kb/campaigns/user-guide/marketing-automation/workflows/articles/how-to-set-up-a-workflow-for-contacts-who-ve-not-opened-and-not-clicked-on-a-link-in-their-email-4-4-2022

• How to edit Confirmation Email?

  Hi, i want to edit the confirmation email when someone subscribe on my list, how can i do that? (is not a form) because im add in using API, but the people receive a english confirmation subscriber. Thanks. PD: A attach a image of the email

• Signup form not adding to contacts - please help

  Hello, I'm new to Zoho Campaigns, moving my newsletter data to it. Just set up a signup form for new subscribers. Form URL: https://zc.vg/Q5SkH EXPECTED BEHAVIOR * Redirects user to custom page (this is ok) * Adds Name + Email data to associated list

• How do I perform end of workflow tasks in light of the new Zoho Campaigns changes?

  So the decision to remove End of Workflow actions and related components has been made. The rationale behind this is that it was deemed "redundant" by Zoho, implying there is another way to achieve the same thing. We currently have workflows where we

• Can you "Undo" Ignoring a contact record that is now in an Automation Workflow Ignored list.?

  Is it possible to change the status of a contact that is in an "ignored" list for an automation workflow? I removed them accidentally by deleting their record (as I THOUGHT I had applied them to the wrong workflow). However, It was the right workflow

• Permissions? - This email address has been already used in some other organization. So you cannot add/invite this user.

  When seeing this error in campaigns, could we adjust our permissions so that a user could be moved from a list created by one person to a list created by another?

• feature request: extend audit log

  Hi, we noticed that the audit log feature in Campaigns does not contain important entries, like modifying of deleting a campaign. In our opinion this is important information to keep track of what happens in the system and also of manipulation!! Please

• Campaigns and CRM Sync

  Trying to Sync CRM and Campaigns. Keeps saying already integrated - despite ZOHO Crm showing not active. Help please.

• Modify contacts to be in one list

  Is it possible to do some kind of mass update to move contacts to one list?  I currently have a large number of contacts that exist in multiple lists.  Rather than just delete or clear an entire list, I would like to: 1.  Export the list of contacts to

• Aligning Zoho emails to the LEFT, not CENTER

  Hey guys No matter what I do, zoho inserts a container and my emails are in the middle of the page. How do I fix this? I want my emails to look like a normal email but Zoho is restricting this. Below is what im talking about, I want it aligned to the left.

• Can Zoho Campaign be Set-up for Cold Email Campaigns?

  I have used cold email campaign tools (WoodPecker & QuickMail) prior to subscribing to ZOHO One (ZOHO Campaigns). Using ZOHO Campaigns  I want to set up a 5 email sequence and as my contacts "REPLY" to my emails I would like them to not receive any more emails in the ZOHO Campaign sequence.  I see in the AutoResponder portion of Campaigns the options to change the flow of emails is based on OPEN, CLICK, CLICK SPECIFIC LINK and UNOPENED.  What choice/setting would I select to discontinue sending emails

• Adding Tags on List Entry

  I have an autoresponder sequence for when someone downloads a resource.  They are added through an integration with zoho forms which adds them to a list. I am trying to add tags as the contacts are added to the list, but don't see any way to do that through

• Send a campaign multiple times on a schedule

  I would like to send a campaign several times by schedule ahead of an event we have scheduled. I see I can send a campaign at a future date but I do not see how to send it on a schedule multiple times.

• Ways in which marketing agencies can simplify their email marketing strategies

  Those associated with marketing agencies know how difficult it is to meet the needs of all their clients. This includes managing all the email marketing activities — planning content, designing templates, obtaining client approval, studying analytics,

• Custom unsubscribe action: deactivate custom field

  We are currently implementing ZOHO campaign for a client with the following scenario: - Users are synced from ZOHO CRM to Campaigns twice a day and added to mailing list - Users from ZOHO CRM carry custom fields "Newsletter" and "Auto Responder" depending if they signed up for one of the two options - The custom fields are used to divide 1 list into 2 segments - 1 segment is for a regular newsletter - 1 segment is an auto responder based on a custom date field Our objective is: - users should be

• How to script email content in Zoho Campaigns

  Hi, sorry for this question, but I am new to Zoho ( used to work in Marketo ) Is there a way to script the content for an email? In other words, define a token which is connected to a script. Should I use Deluge script  and where to find resources?

• Contacts auto-import and update when integrated with local CRM system.

  Our company uses a custom developed CRM system, we have a lot of contacts data on it. I want that to be imported automatically in Zoho Campaigns contact list once API integration is done. We regularly use own CRM system to add new contacts and want that

• How to add Topic inside email in workflow

  In the content of an email, links or markers indicating the interest of the recipient of the email in a specific subject (Topic) in the form of a pop-up for example or a component inside the email can be added and associated automatically with the recipient

• En panne depuis 2 semaines avec la synchronisation Campaign CRM

  La synchronisation telle qu'elle m'a été présentée permet désormais de relier les champs des comptes et deals au contact. Ce qui est une énorme avancée et que j'espérais depuis des années. Faire de la segmentation en B2B sans le comptes semble de toute

• Emails show delivered but they are not

  I just sent two email campaigns. Both show up as delivered. I am a twice listed recipient on two separate email accounts but I never got the email and none of the emails allegedly sent to other email recipients were opened leading me to believe that Zoho did not deliver correctly. Any thoughts?

• Can't add new contact in Zoho Campaigns - contact is 'Bounced', but this is impossible

  I'm adding my email contacts to Zoho Campaigns. All of them are real people that I exchange emails with. However group of people from 2 email domains can't be added as they are are treated by Zoho Campaigns as 'Bounced'. What should I do to add these existing, working, real email addresses to Zoho Campaigns?

• If it has been a long time since you sent your campaign for review, please contact us

  Hello "Campaign is under review. Please wait... If it has been a long time since you sent your campaign for review, please contact us by emailing support@zohocampaigns.com" I was getting approved but I had the wrong address inputted. I just updated both addresses in the crm and campaigns to 1081 Holland Drive Boca Raton, FL 33487 I know everything has to be proper to send. These are not spam leads. I get these directly to call back on and email from their prior purchase Can you look into this for

• How can I see which contacts are assigned with a Topic?

  I have assigned a Topic to a number of contacts based on a filter in All Contacts. How can I see which Topics are assigned to a specific contact?

• Next Page

• Announcements

• Updates for Zoho Campaigns: Merge tag, footer, and autoresponder migration

  Hello everyone, We'd like to inform you of some upcoming changes with regard to Zoho Campaigns. We understand that change can be difficult, but we're dedicated to ensuring a smooth transition while keeping you all informed and engaged throughout the process.

• Introducing the revamped What's New page

  Hello everyone! We're happy to announce that Zoho Campaigns' What's New page has undergone a complete revamp. We've bid the old page adieu after a long time and have introduced a new, sleeker-looking page. Without further ado, let's dive into the main

• Gmail is ramping up its email sender policy as of November 2025

  Hello marketers, As you may be aware, Gmail introduced a guideline for bulk senders starting February 2024. If not, here's a quick refresher straight from Google: After this policy was announced first in 2023 and soft-implemented in February 2024, we

• Bot Filtering & Apple Mail Privacy Protection Compliance in Zoho Campaigns

  Dear Campaigns Users, The wait is over! We’re excited to announce that the enhanced bot filtering feature is now live in Zoho Campaigns. This update brings greater accuracy to your email campaign reports by distinguishing real user engagement from automated

• Attention: Changes to 10DLC TCR pricing and new authentication requirements

  Hi everyone, Starting August 1, 2025, The Campaign Registry (TCR) is introducing new pricing changes and a mandatory brand verification process called Authentication+ 2.0, which will affect how you register and manage your 10DLC messaging services. These

• Most Discussed Topics

• Zoho CAMPAIGNS working hours

  Hi I use Campaigns Automation workflows to automate follow-ups to my Leads. I discovered this weekend that emails are being sent out on Sundays. How do I limit my Campaigns outgoing emails to business working hours? This is very important! Thanks, D

• Edit The Newsletter

  There doesn't seem to be the ability add a title and a caption below the button. Can this be done?

• I'd like to Import Contacts for an SMS Campaign, but they don't have email addresses.

  I've got a contact list of about 4000 contacts. Some only have mobile phone and not email. Can I still import the contacts?

• Timed addition to segments

  Hi there - hoping you can help me figure out a graceful way of doing this: • I want to add contacts to a Segment in Campaigns based on a Stage pick-list field value X in CRM - that bit's fine. The problem is that I only want to add them to the Segment

• Zoho Campaigns - Feature Request - Re-Send Existing Email Action in Automations/Journeys

  Hi Zoho Campaigns and Zoho Marketing Automation teams, I would like to suggest a feature that would make building and managing complex automations significantly easier. The Feature Introduce a “Re-Send” or “Send Existing Email” action within Automations

• Sticky Posts

• Marketer's Space: Why your open rates suddenly drop to zero?

  Hey everyone—welcome back to another post in Marketer's Space! If you regularly track the performance of your campaigns, open rates are probably one of the first numbers you check after sending an email. So it can be quite alarming when a campaign suddenly

• Marketer's Space: Why email authentication matters in Zoho Campaigns

  Welcome back to another post in Marketer's Space! If you've recently started using Zoho Campaigns, you've probably come across terms like SPF and DKIM. You may have also noticed emails that show "via zcsend.net" in Gmail when testing or sending campaigns.

• Marketer's Space: New to Campaigns? Some common early mistakes that might occur

  Hello Marketers, Welcome back to another post in Marketer's Space. If you're just getting started with Zoho Campaigns, things can feel exciting and slightly confusing at the same time. You're not alone. Most early frustrations come from setup gaps rather

• Marketer's Space: Plan smarter with Zoho Campaigns' Calendar

  Hello Marketers, Welcome to another post! Today, we'll talk about a discreet yet significant feature that's neatly tucked inside Zoho Campaigns: the calendar. It might look like an optional but somewhat unnecessary feature that you can use occasionally,

• Marketer's Space: Proven tips to improve open rates – Part III

  Hello Marketers! Welcome back to another post in Marketer's Space! This is the final post in the "open rate series". In the first and second parts, we discussed topics ranging from sender domains to pre-headers—but we're not done yet. A few more important

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