Where do I change the Display Company Logo for the chat window header.
Currently the image is the default SalesIQ, I have changed the Company Logo and Favicon in the Rebranding->logo section but this does not affect the chat window.
Could someone help me achieve this
I want to make Zobot allow my visitors to schedule an appointment using Zoho Bookings. My staff's working hours are Monday to Friday from 9 AM to 6 PM. I already have my Zoho Bookings account, and I've read the documentation for the plugins, but I still
SalesIQ chat not showing up on mobile with react native
I have Guided Conversations and SalesIQ Chat enabled in Zoho Desk. But only Guided Conversations is displayed in the app. Can you help me figure out what I might be missing? Why is SalesIQ Chat not showing up? Thanks
Direct Zobot Integration with Zoho SalesIQ Chat Widget: Ensuring Instant Connection without User Interaction
I've implemented the Zoho SalesIQ chat widget on my website, successfully connecting it to Zobot. However, there's an issue: Zobot only connects after I click on the chat widget, send a message, and provide my email. I want Zobot to connect directly when
'Operation Failed' when trying to enable Zoho CRM in Zoho SalesIQ
Hi there - I am Administrator for both and when trying to enable Zoho CRM in Zoho SalesIQ I am getting 'Operation Failed' message. I am newish to Zoho and inspired following the Zoholics Sydney this week. Thank you in advance. Sue.
Could someone help me achieve this
Could someone help me get Codeless Zobot to schedule an appointment in Zoho Bookings? My staff's working hours are from 9 AM to 6 PM, Monday to Friday. I've already read the documentation for the plugins and followed the steps, but I still can't get it
Date & Time slots Problem
I am trying to use this Date & Time slots card but it won't late me save it I get the following error what am I missing?
How to hide "By clicking 'Accept', you confirm that you have read and agreed to our terms and conditions in the document."
At the first time user leave a message, it always show a message like "By clicking 'Accept', you confirm that you have read and agreed to our terms and conditions in the document." How to hide or disable it?
SalesIQ VS DESK ASAP chat funtionality
Can someone please advise what chatbot will function better for my company. I currently have zohoone, and use CRM. I noticed the SalesIQ is built-in to CRM so all chats are attached to contact and lead record. This appears to be the only benefit to using
Prefetch Links
I have noticed recently that when adding links to chats, it will prefetch the contents of the URL given. This is new and is causing some issues with certain sites that we direct customers to. Is it possible to turn of the prefetch of links when they are
Is there a way to keep Sales IQ on?
It seems that the only way for my site to say that we're online is for me to have the app or salesiq site open. Is there not a way to have the Sales chat bot open and say we're only and for me to just get a notification when someone interacts? It's not
Queuing in live chat
Is it possible to put chat visitors in a queue when agents are at their maximum chat limit? Chat limit is currently set to 10 active chats at a time, however operators are still being sent chats once they hit the maximum. If we could queue chats then
Sales IQ
Hello everyone, I have tried to find the solution for a problem with my instagram account, and I noticed the situation has happened to other user, how can we fix it? "When someone connects directly to our account, they ask "can we send you an email?"
How to disable free text input for Zoho SalesIQ Codeless Chatbot.
Hello! We have integrated the Zoho SalesIQ chat widget on our website (https://www.mcneiladvantage.com/) and are currently using the Codeless Zobot bot to communicate with our clients. When configuring our chatbot, we utilized the button feature to allow
Export history visitors above 1000
Hello How can I get visitors history above 1000 that delivers Excel file ? through an API Thanks, nono
Unable to Change Sales IQ Auto Response in FB Messenger
Hi all, I admit to being a bit overwhelmed with all of the overlapping functionality of Zoho One, specifically where to change settings. I am assuming that Facebook Messenger auto responses are handled through SalesIQ. My problem is that somewhere, somehow,
How do I add SalesIQ livechat to my WHMCS (php) panel and also my JavaScript site?
Hello I require assistance in adding SalesIQ livechat to my WHMCS panel (php) and also to my JavaScript website. Thanks!
zobot bot not showing on facebook messenger
Hi i have linked facebook with my salesiq the bot not taken appeared on messenger
Pass organisation, additional fields to Zoho CRM visits
We would like to break down our visits using fields not currently passed to CRM, that we would extract from the contact field like the organisation, but also custom fields we have on the contact like persona, paid status, etc I realise I could a use a
Whatsapp integration start conversation
Hello! Is there any way I can use the whatsapp integration with SalesIQ to contact leads? I would like to start a conversation and not just reply to incoming chats. Thank you
Visitors online don't working
I setup my account for our site migbusiness.ru . We need see visitors online depending from time spent by visitors in our site. But it isn't working. I add into site integration code(for chat and visitors track). I setup the integration SalesIQ with ZohoCRM.
live view is not working
Live view is not working on My website Can you please help When a customer come to my website zoho do not show me the location of the customer it not even show anythig my website Attaching a ss my be you understand my problem
How to get website page info and blog post texts from WordPress to Answer Bot
Hi All, Does anyone have any experience on how one can get a spreadsheet from WordPress that can then be imported to SalesIQ resouces. I want to set up a Hybrid codeless chatbot using Chat GPT, but as usual the support given via SalesIQ was basically
Zobot and Flow Controls conflict
Hi, I configure a zobot with the codeless interface without any issues. But i'm facing a problème when I published the zobot. The zobot start the chat when a visitor clic on the chat button but a form appears in the conversation from Flow Controls and
Booking Page not showing the dates
Book an appointment select date issue We have the above issue that we are able see the calender dates when we book the appointment in chrome where they are not showing in firefox. Please help us on this issue.
Zoho SalesIQ quick help - Getting a message "choose department" even though i never set this up
Hi there We started to use the ZOHO SalesIQ feature, and have an issue: I want that the bot will work like this: User clicks on the chat icon - he should get But instead - whenever a user sends a message to the bot he gets the "choose department" message
UTM tracking for Telegram in SalesIQ
Hi! I am the owner of the company. Now I'm choosing a CRM solution. You have created a very interesting product ZOHO ONE! I have the following situation. Many of my clients don’t want to chat on my website page because they view the site from their phone.
Live Chat notifications
Hi Community, We have recently introduced the live Chat function and I noticed that the live chat notifications seem a bit ´´weak´´ in terms of catching the agents attention. This is particularly problematic when Zoho screen is in the background, i.e.
SalesIQ Zobot - Open third-party URL
Hi team, We are creating a Zobot in SalesIQ and we have 2 button texts. Chat with AI Assistant Chat with human What we want to happen: - as soon as the visitor clicks on the "Chat with AI Assistant", a third-party URL should open in a new window. We're
Zobot and Triggers together
Hello, we use zobot when the user clicks on the chat button. But we want to use triggers too, when the user is landing on a specific page url. Currently we are forced to use another tool for triggers. Thank you.
to create 2 different language bot flows in zobot?
Hello, I want to create 2 different Zobot flows with codeless bot builder for my website languages: Turkish and English. First of all, I don't want to use Dialogflow that will defect the language and translate with Google. I want to create a flow with
SalesIQ - Answer Bot - Seeming issues with language/localization
Hello everyone, I am currently evaluating SalesIQ Enterprise to see if it suits our requirements, and I have the following comments/questions. Could you please help? The Answer Bot doesn't seem to recognize the language I am using in my initial approach
Zoho IQ IP Address
Hi there. How can we capture the customer IP address from Sales IQ Chat and connect it with Zoho CRM?
Error in SalesIQ account features
https://www.zoho.com/salesiq/pricing.html The above URL says 3 operator licenses for free level. Trying to change to the free level, the screen says 2 operators. Hell, I'm not going to select a Category in the pulldown below this window. The list seems
My restart / previous button is not showing on my Facebook Chatbot
Hi, Is there something I'm missing ? Zoho (with the restart and set back buttons) Facebook (without the restart and set back buttons)
Increasing conversions and simplifying the workflow
Hi Is it possible to display a chat screen after the sales IQ/Zobot bubble is clicked? The workflow currently displays a button The button is clicked, then it asks to click phone or chat Then it asks for name, phone, email and message Then it allows the
ZohoCRM not displaying "Visit Summary" information
Hello, I've been trying to resolve this issue for days now and nothing seems to be working properly. I have Zoho CRM+ and Zoho SalesIQ integrated, but it does not seem to be working. In all the examples i have seen online, once the 2 are integrated together the SalesIQ information should be possible to see in the Zoho CRM. When someone submits a form on my website, the information such as most recent visit, referrer, visitor score, etc. should be visible in my Zoho CRM but it does not transfer over.
Block my visits in SalesIQ
Every time I go to work on my website I get notified that a user has returned and I get an analytics report on myself. Is there anyway that I can block myself from showing up in the reports? Since I am constantly working on my site it skews the data. Thanks in advance. Enoch B.
Simple Email Notification on Chat Initiate
I have all of our other notifications set up for chats in SalesIQ, but I have an employee who would rather receive basic email notifications when a new chat comes in. Same type of notification as desktop notice or sound playing, but the system would also
Assistance Required for Zoho SalesIQ Chat Widget Implementation
I am currently facing challenges with setting up the Zoho Sales IQ live chat widget within my React application. My requirements encompass the following functionalities: 1. Visitor Routing based on Chat Category: Upon initiating a conversation through
Next Page