How to disable user typing option during the conversion through bot
Hi, i want to disable typing option during the zobot conversation. it should enable only when we want to take input from the user. rest the of the time they have to choose the ans provided by us.
SalesIQ cannot be opened because the developer cannot be verified
the promoted SalesIQ Mac App is having a trouble to get installed: I followed the link on https://www.zoho.com/salesiq/help/live-chat-for-your-desktop-and-mobile-devices.html which says Download on Mac App Store but it actually downoads a .dmg which then
I need help adding departments
Hi, I have 4 brands added to my ZOHO Sales IQ. The problem im running into right now is that when a visitor lands from a different brand and my operator caters to teh visitor it shows my operators full email which is not form that brand. How do I make
Redefining Visitor Communications with Click to Call on SalesIQ
Hi everyone! The first post of 2023 and yes, we do have a good one for you. Since Zoho SalesIQ's inception in 2013, we've had the live chat feature as the primary course of communication i.e. if a website visitor needed to clarify something, the way to
Do not show screen "Chat now"
It´s possible not show this screen: https://prnt.sc/vZrgaMReWOO6 And show directly chat screen? Thanks.
Zoho Answer Bot
Hello, We have Zoho Answerbot on our page with salesiq, however we need it to capture the details of the person prior to any engagement, e.g. name, email, phone. Before we enabled Answerbot salesiq used to do this in the chatbox when people click it,
Linking Instagram Accounts to brands in Sales IQ
Hi, I'm trying to Link 4 instagram pages on my sales iq (i have four different brands). the problem is that, when i connect my instagram accoun to my page, none of my IG accounts are showing up on my SalesIQ account. i'm following this guide: https://help.zoho.com/portal/en/kb/salesiq-2-0/for-administrators/channels/articles/integrating-instagram-channel-with-salesiq#How_to_integrate_Instagram_account_with_SalesIQ
Out of Hours salesIQ option
Where can I find code for a plug to give customer the Option to close chat bot if out of hours
whatsapp integraties salesiq
Hi, my whatsapp is connected but when there are no operators available, the messages don't get true to salesiq in missed conversation
Change default feedback message
Currently the following appears: "It was my pleasure chatting with you today. Please take a moment to drop your rating." I can't find where this is stored. Can this be changed?
Answer chats in CRM?
Is there a way to integrate with CRM so that live chats popup inside the CRM? Basically I don't want my users to have to keep salesiq.zoho.com and crm.zoho.com tabs open all the time. Would be nice to just answer the chat inside CRM.
Leads from SalesIQ > WebSite Visit
Hi there, SalesIQ directly creates leads, with "WebSite Visit" as the lead source. We never chatted with them, they were not in our CRM before, they are not in destination lists in Zoho Campaigns. I've read the page explaning how SalesIQ track data, but I can't figure out how they find these data, with professional email address... Can someone help ?
Add Logo
I can't add my logo in the chat box (SalesIQ). It still has zoho logo even after I check add my logo.
SalesIQ in New Google Sites
What is the process to embed the SalesIQ code into the New Google Sites?
Apple Watch App?
Hello, are there any plans to release an Apple Watch app for the live chat feature? Does it work at all with the watch now - do notifications arrive on the watch that a chat has been initiated? Thanks!
Chatbot stops working after attempted Agent Forwarding is ignored or denied
I'm building a Codeless Zobot. I've added an Agent Forwarding card. I would like to give the site visitor the option of sending a message if the chat request from the Agent Forwarding card is either ignored or denied while the operator is available. There
Require email when responding to triggered chat
Is there a way to require users email address when they are responding to a triggered chat?
Visitor Summary Not Populating in CRM leads
I have integrated Zoho SalesIQ with the Zoho CRM leads for visitor tracking as well as added the Javascript API onto the website. I am currently using jotform forms that have the Zoho CRM integration setup, but when a new lead comes in via form submission
How to Get Rid of A unwilling Form
Does anyone have any ideas about problem below? [Problem] A form like a picture below appears on a chat widget in my web site, which I did not set in the chat bot card editer. I was just wondering if anyone knows how to get rid of it from the chat w
JavaScript Error
Hello, I've had a few users get multiple JavaScript errors when using Sales IQ today. Can anyone provide more information on this? Is anyone else seeing this? Thanks!
Need more import features for Smalltalk, businessterms and article/FAQ
Hi, There is no option to import data into smalltalk and businessterms packages. It's very inconvenient to type everything manually inside salesiq with no way to import or export data. Concerning Articles and FAQ, there is an import feature but limited
How to Make a Data Connection between a Visitor's Info in Zoho Sales IQ and a Contact's Info in Zoho CRM Manually
Does anyone have an idea?
I am looking for a way to make a data connection between a visitor's info in Zoho Sales IQ and a contact's info in Zoho CRM manually.
Because, I found out that some visitors in Zoho SalesIQ are the same people as some contacts
How do I integrate Zoho Sales IQ using Next.js?
NextJS does not possess an Index.html file that I can simply copy SalesIQ in to. Can someone please help or provide me some guidance so that I can get Zoho SalesIQ working in my Next.js app? Thanks!
How to register Vsitor's data on Zoho SalesIQ into Zoho CRM manually?
Does anyone have an idea about How to register Vsitor's data on Zoho SalesIQ into Zoho CRM manually? According to knowledge Base below, you can do that on chatwindow on Zoho Sales IQ. https://help.zoho.com/portal/en/kb/salesiq-2-0/integration-guides/zoho-apps/articles/zohocrminsalesiq
SalesIQ Link Not Getting Page URL from Zoho Creator
How can I pass the Zoho Creator page url into SalesIQ...it seems it is passing something related to the Page Element. I really need to be able to identify what page the user is on to implement a useful Bot. A snip of the url that is appearing in SalesIQ
Custom CSS file disregards some classes/IDs
Chat window is broken out of the box (see screenshot -- letters cut off on the bottom for some screen sizes) and won't allow me to fix it via custom css. Seems it disregards any and all edits to these classes/IDs. Followed this and this tutorial but nowhere
Does SalesIQ track visitors from Zoho Forms?
Hi, As the title, does SalesIQ track visitors and submissions through Zoho Forms? Thanks, Chris
collecting zobot visitor phone numbers in zoho crm?
Collecting the visitor's Phone - SalesIQ Scripts (zoho.com) First of all, I read this article as you see above but i couldn't find any solution. Hello, I tested this feature to have as a new lead in Zoho CRM via Zobot but it didn't succeed. the bot asks
Do I still need the Zoho Sales IQ WordPress Plugin?
I have added the Zoho sales IQ code to the closing body tag of my Wordpress website and I can see the live chat button working already. Do I still need to install the WordPress plugin for sales IQ?
Zoho Sales IQ chat is not working
Hello! I'm trying to use the zoho sales IQ chat widget inside my web but is not working. I got the code from: Sales IQ -> Settings -> Websites -> My site -> Live Chat Widget -> Copy the Live Chat code My website (konsilo.com.br) is Wordpress with Zoho SalesIQ plugin. What could be missing?
Zobot not following assigned workflows when testing
When I'm testing Zobot, it's not following the assigned workflows that it should be. Sometimes it'll end early and other times it'll choose a random path to follow. Is anyone else experiencing this problem?
Associating a website visit to a lead.
I have the SalesIQ javascript installed. How do you manually associate a website visit with an existing CRM lead?
SalesIQ's Native Screen Share Feature - Seamless Customer Support #1
Hello everyone! We are presenting a series of posts on making your customer support experience with SalesIQ, seamless and extremely effective. The first of the many features we will be discussing is the Native Screen share option, a favourite of many
Enrich your E-Commerce Customer's Journey with SalesIQ Integrations
The booming of the E-Commerce industry is one of the major transformations we saw after the life-changing year 2020. The pandemic brought about this e-commerce explosion and it is certain with the recent trends, that this transformation is here to stay.
Declined chat - no option to pick up
As a supervisor, if I decline an active chat, I should still have an option to pickup a chat at anytime. On a current chat transfer from a bot - after a decline, there is no option to pickup the chat or join the conversation and thus the chat will just
Associating SalesIQ Visitor with CRM Contact
I'd like to be able to capture the pages visited in SalesIQ with a customer that later purchased an item and is now a Contact. They never contacted me on chat, but I see their path through the website and would like to engage them on other products they
Spell checker not working when editing articles
Hi, Not a huge issue but the spell checker doesn't seem to be working in the article editor. Best regards Jon
Hide departments from visitors in chat widget?
Is there a way to hide departments from visitors using the chat widget? I have custom code for routing and don't want visitors to see a selection of departments. I found something in APIs that sounds like you can, but I don't see any such settings in
Delay an end card
In my SalesIQ Zobot flow, I have a point at which I want the user to click a URL. The next step post to this, is an End Card. This is my flow - User is asked for options (using buttons), 1. Request Call, 2. Start Whatsapp chat, 3. Request Quote. My
Emailed Chat Transcript Logos
When our chat transcripts in SalesIQ are sent out to the person we chatted with, the email contains our logo at the bottom of the transcript email. No matter what, the logo appears very distorted and ugly. I've resized both our Company Logo and Favicon
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