Automatic Translate
The translation tool that is built in is great but it has no intelligence built into it. It needs a section for excluded phrases that should not be translated such as web addresses, these should never be translated as they don't change based on the language
Let customers reach you easily with the Zoho SalesIQ - Telegram IM Channel Integration
We are now living in the era of instant messaging where every single person around us will have at least two instant messaging apps on their mobile phones. And that very well includes your customers. It is important for businesses to be able to communicate
How to send the registered user email to SalesIQ so that the user does not have to enter the email again when initiating a chat.
I use SPA for my business and whenever users chat with me they always need to enter their email. I would like to know if there is a way to automatically fill in the emails of registered users? I've checked the documentation and it seems that only the
OTP verification, auto create wordpress account, and auto login link
Can we use this SalesIQ to create chatbot to collect phone number and verify the number OTP during chat? Then create a user account on a wordpress site with that phone number. Then Send a link in that chat, when user click, automatically go to specific
Is there a way to send templated emails (in Zoho crm) from Zobot?
Hi I am looking at setting up Zobot and have been looking at the codeless builder Is there a way to send the website user a tempated email from our current Zoho crm email templates when they selected a certain pathway in the chat
Change url / name of SalesIQ
Hi all, I would like to change the name of the SalesIQ link, which is now incorrect, but unable to find if and where I am able to change this. Any help? For your understanding, I mean the name in the url when going to salesIQ from zoho one. http://salesiq.zoho.eu/URL/liveview for
Why should you integrate Zoho SalesIQ with Google Analytics?
Hello everyone. Greetings from Zoho SalesIQ! Today, we are going to take a detailed look at the possibilities and outcomes when integrating SalesIQ with Google Analytics. Some of us may have lingering questions on this topic and here we are, with a
Zoho SalesIQ users see different visitors online (?)
Hi all Just implemented the Zoho salesIQ Wanted to know about a thing When the social media manager login to the salesiq she see less online users then i am what is the reason and why she can't see the data from IL and MX and i do? WE DID Refresh the
SalesIQ livechat shows on some pages but not on others
Hi. I am an administrator at the site https://www.oncyberlink.com/ I am having difficulty with your Zoho SalesIQ plugin (Version 1.0.9) for Wordpress (5.4.1). I have followed the instructions, pasted the embed code, etc. The livechat widget is working on the Home page, the Blog page (which displays posts), and the Our Team page, but it does not display on other pages of the site. When I view the page source in the inspector, I can see that the script has been successfully added into the body of
Zoho Chat Widget not showing on all pages
The Sales IQ chat widget will appear on initial page load ,but won't show up on any other page outside of the one I initially load on. Any time I do a hard refresh it will appear again. Any idea on how I can make the widget show up on every page regardless
Missed Chats assigned to task in CRM
Anyone we miss at chat with, there is a task scheduled in CRM. That would be great, but the task is just a note of the original question with nothing attaching it to lead or a contact. Almost like it is an empty task with a date. The only way to find
Zobot - Codeless Bot Builder Question
Hi, Currently we just have live chat in place with a trigger and that creates a lead whenever a visitor enters their details within the CRM - We are happy with this and would like to retain this going forward. With Zobots - Codeless Bot Builder, will
About API Integration
Hello Team Is this possible , if there generate a lead in salesiq zoho then it will automatically save in our CRM
CHAT WIDGET TO THE LEFT
Hi, is it possible for me to place the sales IQ chat widget on the left side of my website? Because I don't want my scroll-up arrow to be covered by the chat widget.
Tip 3: Connect your chatbot with Zoho applications without coding
Are you using other Zoho Applications like Zoho CRM, Zoho Desk, or Zoho Campaigns to push the details you get in Zoho SalesIQ to CRM, integrate Desk tickets with SalesIQ, or add an automated mail list for Zoho campaigns with criteria? Then, this integration
Triggering launch of chat window from button placed on webpage
Hi. I've been using salesIQ for some time through the traditional installation method which has a floating widget which sits at the bottom right of our screen. At times, having the chat window in the lower right is a nuisance to customers if they accidentally
SalesIQ Facebook Messenger Integration-If an operator is not available what happens to the information from the chat?
I just set up the integration for the SalesIQ and Facebook Messenger. The messages are connecting with no problem. My questions is where does the information from the chat go if there is not an operator available? Attached is an image of what I am seeing
Salesiq chat always offline - server error
Greetings from Brazil Guys, we're not able to put our chat online. When accessing the site, the chat always appears offline To try to put it online, we go to the control panel, but when we click to leave the chat online, the system informs us that it
How do I change what the operator says?
Hi guys, I want the first page of a live chat to be a form with a name and email input box, but instead I get the "operator" asking questions (as pictured in attached screenshot). I can't for the life of me find where to change this and online guides
Incoming chat to ring to phone
I have a request. Before we moved towards SalesIQ, when a customer would start a chat from our website, it would put the customer in a hold queue state and it would ring to our phone system. When we picked up the phone call it would place the call on
Push chat transcript from SalesIQ to CRM not working
I setup salesIQ > CRM integration and made sure "Push Chat Transcript as attachment in CRM" is activated. Yet the only thing that I can find in the CRM is a note and the first line of the chat on the page of the "head guy" of the contact. But no attachments
Sales IQ creating multiple leads for the same visitor
Hi there, We've noticed over the last few days (possibly longer) that sales IQ seems to be creating multiple records in the CRM for the same user. For example, I have one user that has been added as a lead 5 times in the past 24 hours. So it's creating
configure chatbot to be more interactive
Hi, my chatbot make the first welcome good and the first reply is good but chatboot continues to give visitor same question, instead saying for example: thanks for your kind request, you will receive a call from our operator soon. How to set up this action?
Installing Zoho SalesIQ directly from your WordPress admin page
Hi, I tried to install SAlesiq functionality following these instructions but it doesn't work. image 1 https://help.zoho.com/portal/en/kb/salesiq-2-0/installations/articles/wordpressinsalesiq#What_is_WordPress I also tried to insert the code into the
Zoho SalesIQ slows website load times down
Hello, As Zoho should know, it's important to load a website fast for SEO. Once we add Zoho SalesIQ code to the website the load time and Core Web Vitals within Google Search Console turn very bad results. This negatively affects our SEO and rankings
can we set up routing rules that visitors can be direct to communicate with operators in a private department? No need operators in public department to transfer chats
Hello Mr. help, Can we set up routing rules that visitors can be direct to communicate with operators in a private department? No need operators in public department to transfer chats ? coz in our test , it seems that we can not set up certain rules
Boost Your Sales Activities With Zoho Sales IQ
The world that we are living in today is governed by effective communication and technology as some of the most important driving factors of interaction between two people or parties. Rather, we are so used to communicating in the bat of an eye that now
GDPR and automatic data deletion
For legal purposes (LGPD, GDPR), I would like to obtain the following information about SalesIQ: - How long is chat history stored? - Within SalesIQ, how do I manually delete a contact? Because the option for this exclusion does not appear to me. Th
SalesIQ Status sometimes shows as not available
I have been made aware that our SalesIQ service is not available on our website. When I check the status via the app shortcut on my works laptop, the 'Available' button is orange. As soon as I hover over it, the service is Available and the service
Zobot Sound
Hello, We have Zobot as a chat bot and it is really useful for us. One of the things that I would need some assistance with is the sound that the Zobot makes when you go on the landing page. Is there anyway that I can remove that sound/notification or
Any way to automatically add answers or faqs?
Hi, I'm new to Zoho overall and looking to implement SalesIQ on my site. I really like the idea of a knowledge base, etc but it seems like the only way to add new stuff is manually. Even in Zoho Flow there's no automation to add a new document. Like,
SalesIQ - Wordpress Chat Window not Showing Up
Hello Team, We are trying to use ZohoSales IQ with our wordpress site. (www.mayehair.com ) After Inserting the "Float Window" Code snippet to our site, we don't see the Chat Window Popup. The Chat Window is way down at the bottom of the page, where users don't go. Please Help
ZoBot
Hi I have 2 sites at the moment. I am trying to make it so that both have their own zobot. I have it set up so that I have 2 departments and 2 brands each one contains one of the brands that relates to the website and put the scripts that relate to
Sales IQ: Show status of individual and department
My organization updated to the latest version of SalesIQ desktop app. I have two issues: 1) My status is hidden. In the previous version, my busy/available status was at the top of the screen and I could change it in one click. Now I have to click my
Any way to override SalesIQ marque detection when determining the current page?
Hello, It appears that SalesIQ derives the page that the customer is currently accessing from the page marque. In most cases this is all well and good, but if the marque is dynamically updated, this can make it rather unusable for the purpose for which
Codeless bot smile rating descriptions need updating
With the new codeless bot system, when you add a criteria checker block that checks a context variable, the descriptions aren't great. I'm using the three-stage smile rating and the options it offers you are Good, Great & Neutral (screen-1614). It would
Is there a way to stop multiple Zobots interfering with each other?
I have three Zobots operating on my site. They pop-up on these pages: https://www.forbesbaxter.co.uk/not-our-customer/, https://www.forbesbaxter.co.uk/brand-marketing/ and https://www.forbesbaxter.co.uk/chatbot-demo/. The idea is that I use chatbots to
Auto-reply message as bot in FaceBook Messenger
Hi, I'm Zoho One user, looking for a better solution how to create Auto-reply messenger bot, when customer send us a private message, example "pm" or "I'm interested in your product", during the Facebook Campaign. I want the bot be able to filter the
Zoho chatbot clickable url
Hello i am Peter from the Netherlands, i am just new with zoho and i am trying to make a automatic bot for my customers. I only have one big problem and that is that i don t now how i can answer the customer true my bot with a clickable url link. I can
SalesIQ one minute website visits
We just started keeping track of visits to our website using SalesIQ and there is a very high rate of direct traffic with time spent on site just over 1 minute. It comes from all over the globe. Anyone know what this is? Does not seem natural and seems
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