Ip addresss tracking
Hello Zoho Forums, Does anyone have any idea how to automatically save the ip address of a visitor who is tracked on salesIQ? I'm trying to save the IP addresses of unique visitors but the only report that gives any information on it doesn't give me any addresses and furthermore I don't want to sit on salesIQ all day to manually save the addresses either. Regards, William
Exclude users from specific IP ranges from Visitor tracking
Namskaram SalesIQ team, we need to exclude some users from specific IP ranges in Visitor tracking. Because it is taking ourselves also as Visitor, so can't get the actual Visitors for our Website. Crafted with ❤️ Zoho Gurus | Zoho One Practice Team @ CubeYogi Zoho Authorised Partner | 8+ Yrs | 200+ Projects | 100+ Customers
Mapping SalesIQ IPs to My Pre-Existing List
Hello! I've been using a stand-alone web traffic tool for a few years and generated my list of visitors (names matching an IP) using techniques similar to SalesIQ (campaigns or direct links, for example). Since SalesIQ lets us associate a custom name with an IP on a one-by-one case, is there a way to bulk-map them using a list like mine? That way, I won't have to do it all over for hundreds of entries... Thank you.
Tag/name a current online visitor (without waiting for a history record)
From what I understand (just started using), I can assign a custom name to a visitor in History. Why isn't it possible to do while they are still online? Say, I know who that IP belongs to and I watch them browse my site but their record is view-only until they leave the site and get listed in History. I have to keep an eye on them, wasting some of my productivity...
Stars rating disappearance
Hello there! I already sent a message in private to Zoho but I hope I am not alone with the problem so I post my request here aswell. We used the stars ratings system for our customer's feedback and we were really happy with it. It was simple and really precise. It was one of the arguments for choosing Zoho. We then discovered the disappearance of the stars for 3 ugly smileys (yes, I know, I can change that). But it really doesn't go with our company's image, it isn't precise and destroyed our stats.
Keep missing chat
My desktop and mobile, both are configured to receive any online visitor who has initiated a chat. This was working perfectly. However since last 10 days, I get a notification of miss chat ONLY and do not get a notification when a visitor initiates a chat. Any idea if this is a common problem OR only I am facing. In case only I am facing, is there any ready solution? Thanks in advance anirban
How to disable the chat widget on specific page on mobile device
Can i disable the chat widget/window on specific pages on mobile devices? Thanks!
Zoho SalesIQ Zobot updating of lead information into Zoho CRM, and coding problems
1) What is the coding/scripting required to update the lead's data and information captured in that Zobot chat (for example, full name, email, contact number, budget, move-in-date) into our Zoho CRM? Our Zoho CRM and SalesIQ accounts are already connected, but I am unsure what are the necessary scripting/codes that we can input into the SalesIQ script to automatically update the captured leads' information into our Zoho CRM. At the moment, only the chat transcript is sent to our email, and new visitors
Testing to see if operators are busy or unavailable in Zobot
When transferring is there a way to test to see if agents are available first. I know i can use: "action", "operator_busy" -- However, does this test to see if operators are busy and if they are it will allow to leave a message, and if not it will transfer?
Feature Request for SalesIQ
We are absolutely in love with Sales IQ so far. We are in a trial period and I have already been able to generate two sales leads from customers visiting our website while I was playing with the interface. Through using it however I encountered one area I would like to suggest a feature for. I have been initiating the chat contact myself if people have been on the website for more than 30 minutes or an hour. Two of the people who I initiated chat with did not respond, but rather called directly
SalesIQ: Company logo always shows
I set my SalesIQ widget to show the logo. Then I turned it off because it looks bad. But it still shows. I've cleared cache, and tried multiple browsers. It's still there.
Update time since the user leaves the website
Hi, I have a question about the operation of the display panel of online visitors Can we configure the update time since the user leaves the website? I have verified that the time of update since a visitor leaves the web until it disappears from the panel is 1 minute, I think it is a long time. Can we modify the configuration so that the info is updated faster? Thanks!
Associate chat not working
I'm managing the administrator power of zoho one and we have installed sales IQ on our website. I have added my colleague as the associate. But he is not receiving any chats. Can you pls look into the same.
Traffic channel - missed chat
Hi, how could we know traffic channel when messages goes to "missed chat"? Thank you so much for your kind reply
Can time to receive a daily report be changed?
Please let me know how to change. This daily report comes from zoho SalesIQ service.
Zobot forward to a different department
I am setting up a bot using Zobot -> SalesIQ Scripting. I know that I can use response.put("action","forward"); // This will forward to an agent in the department that the customer selected. However is there a way to have the bot forward the customer to a different department?
Sessions Sales IQ
I started a query for this, but we want to migrate to Sales IQ. We want to know, what is a session in Sales IQ and how are chat sessions counted in Sales IQ?
Help - settings / info regarding Criteria to Trigger Bot (so not to annoy repeat visitors)
Hello, I cannot find more detailed information on "Criteria to trigger bot" settings. I realise some settings are obvious...but others are not eg. "Number of past chats"; does this include bots? Does it include bots that visitor did nor respond to? Is there any help page that provides information on the various criteria options? Meanwhile, could you please help with this requirement? — "Settings to show the bot only 1 time to a person within a 14 days" eg. For all visitors show "Zobot X", but only
Migration from US server to EU
What is the procedure to migrate from US server to EU? Whom should we contact?
Cheers to the SalesIQ team for helping with the chatbot!
Hello :D I'd like to share with all of you my "behind the scenes" story about creating the chatbot for out Sales.Rocks platform, by collaborating with the Zoho SalesIQ Team. https://blog.sales.rocks/the-challenge-behind-creating-a-chatbot/ We are grateful for your help, for all the hard days and tasks, we really appreciate you, because the final result is perfect. SalesRocky is alive! :)
Zobot publishing
Hello, I have wrote a zobot to be published. Once published, if changes require can I retract? What will happened to the old chat widget below? Thanks <script type="text/javascript"> var $zoho=$zoho || {};$zoho.salesiq = $zoho.salesiq || {widgetcode:"6963279d93c75c0ed822a8ee3ca842845cf03b3ee959087c8a6307d0cc1cb0925d5fe629768af6d9a03793700d9418c2", values:{},ready:function(){}}; var d=document;s=d.createElement("script");s.type="text/javascript";s.id="zsiqscript";s.defer=true; s.src="https://salesiq.zoho.com/widget";t=d.getElementsByTagName("script")[0];t.parentNode.insertBefore(s,t);d.write("<div
Integrated Zobot (Dialogflow) only working sometimes
Hi, I'm super happy with the progress for the Zobot and for integrating with Dialogflow and merging the SalesIQ chat with Zoho Desk - so great work!!! Though, I have a small problem: when testing my bot on my webpage, it only appears sometimes. Normally what happens is that it only shows the normal SalesIQ chat, and if I don't accept the chat as a agent for 60sec, it gives the standard message for no agents available. However, at this point it does not show the Zobot, instead it does not allow the
Zobot-Dialogflow 256 character limit for a message
Hi, Could you, please, catch and handle Subj exception and show in Zobot DialogBox a message for user to change his input or connect an operator. Now Zobot just hangs on after 256+ characters long user input. Thank you in advance! CRMOZ
DMARC message in all customer emails and sending from systemgenerated@zohosalesiq.com
We are having real problems configuring sending of emails from SalesIQ properly. Every email sent to customers shows the following message at the top of the email and is sent from systemgenerated@zohosalesiq.com instead of our Helpdesk email address we set in the SalesIQ setup. Note : Sender's email address can't be set as the "From Address", as the DMARC policy implemented might block the emails that aren't sent via client servers. However, when the recipient tries to reply to this email, it would
Zia Skills Chatbot Conditional Routing
Hi Sales IQ community. A week ago, I wrote about an issue we have with our Zia Skills chat bot, that we managed to program the single answers in the Sales IQ bot but we haven't figured out whether there are conditional answers. Eg. I give 5 answer options using the multiple answers options. If the clients selects one of them, I would like to follow up with the next question. Zoho claims that this can be done, but doesn't provide any sufficient documentation for it. When I asked for help about it,
Restrict Chat on Mobile Devices
Hi, The majority of our users will be using the chat from within our website. When accessing our site from a smartphone, I noticed the chat button takes up too much space. Is there a way to hide the Chat With Us icon and not allow chats on devices with a small screen such as mobile phones? Tablets would be ok.
SalesIQ Zobot DialogFlow do not detect the language right
1. I created the SalesIQ Zobot on DialogFlow platform (default language is Russian, plus two option languages English and Ukrainian) 2. I placed the SalesIQ code on the website crmoz.com (default language is Russian, plus Google translator for websites) The problem is: SalesIQ detects the language of the website as Russian, but the bot answers in English. Obviosly, SalesIQ does not tranfer correct language to the Dialogflow. The question is: When could it be fixed? Many thanks!
Conditional Answers Zoho Bot
Hi Sales IQ community. While we managed to program the single answers in the sales iq bot using Zia skills, we do nothave figured out whether there are conditional answers. Eg. I give 5 answer options using the multiple answers options. If the clients selects one of them, I would like to follow up with the next question. My issue is that the documentation provided is not sufficient, are there any example bots online with documentation from which we could learn? We have scanned the zoho documentation
Use data from URL to create CRM Contact
Hello! I've got a client that uses a referral link to a portal we've built for them. In this link, it sends us the necessary information for us to identify the user accessing the portal, name, email, address, etc. Is there a way to break down this URL and use the information from it to create a CRM contact? I checked Flow and SalesIQ doesn't have triggers for something like this. We would want it to create and/or update contacts based on the information it gets. Here's an example of the landing URL:
Get potential leads delivered to your mailboxes!
Save the time that you spend on our Visitor History tab examining the logs, and filtering out hot prospects, by scheduling emails at periodic intervals of time. Let's see what you will have to do to get this done! Now quickly scoot back to your Zoho SalesIQ, and schedule periodic emails right away! Best, Bala
Error GET
I get a clogo / 0_668760649 / photo.ls? nps = 404 404 error How to fix ?
Adjuntar archivos en Sales IQ
Hola, Una duda: Cuando un usuario está activo desde Salesiq y me llega en tiempo real su solicitud, puedo adjuntarle desde el chat un pdf (tanto desde la nube como desde el ordenador). Pero cuando el usuario no está activo y quiero contestarle desde Salesiq a algo que me solicitó hace un día (por ejemplo), la forma más directa es darle a enviar correo electrónico. Cuando hago esa operación y necesito adjuntar un documento, solo me da la opción de subir archivos desde mi ordenador. Hay alguna forma
regarding zoho sales iq chat window customization
I want customize sale iq chat window .I want to add phone no box to bedisplayed in chat popup. Plz provide solution.
Options ain't displaying
As I am a non admin and I have to link my Zoho SalesIq with my Zoho CRM, and I also have the admin's email address and the Zoho DESC key. But however my settings in zoho salesiq consists of only four options which are Operator(s) Company Department(s) Blocked IP's Templates I am unable to find the integration option in my Zoho salesIq How can i resolve this ?? If not how can i integrate my zoho salesiq with zoho crm
Any documentation on the bot in salesiq located in settings ?
So i see the option for bots. I also see that it uses deluge as the scripting language. I would also like to know more about the zia coming that shows at the bottom of the page. Will you need to know deluge in order to implement zia or will that be prebuilt and easy to configure? Reason I ask is because i never heard of deluge scripting language till i started playing with the bot. I also see that there are templates you can use. I have been playing with them, but i don't know much about deluge making
Signature Live chat: An instantaneous gateway to initiate chat!
Hello buddies, Today, let's see how to harness the maximum out of Zoho SalesIQ's signature chat feature. Well, let's just quickly delve into the details. Say you send out an email campaign, that discloses all the deals and offers that your customers could avail as a part of the end of season sale going on in your store. And say your team constructed the mail so brilliantly that any customer who reads it would definitely want to come down to your website and buy your products. But back to reality,
Issue after installation of Zoho SalesIQ
After inserting the salesIQ code in our web site, visitors are able to reach us and chat with us but we found the following two issues which need to be resolved: 1. The salesIQ code is inserted in the home page. However, once the visitor has gone to a different page from the home page, when he wants to return to the home page he is not able to return. The screen is white and getting stuck there. After removing the salesIQ code, we are again back to normal. 2. Voice chat is working when the operator
#1 Departments: To group your operators based on their expertise and field experiences
We all know that Zoho SalesIQ has an exclusive section for " Department(s) ". But have you ever wondered what are all the values that it adds up to your business routine? Need not worry, this post exclusively throws light on all the benefits that you'll gain out of using our Department(s) section to segregate and categorize the operators of your firm based on their skill sets, specialization and field experiences. But what's the whole point of the so called "Departmentalization"? Just imagine how
alternation of the automation intelligent triggers
Hello! I would like to ask, can a chat window automatically be displayed on a selected page on the site in the period from 9am to 10am. Then, from 10am to 11am, automatically be displayed chat invite on the same selected page? Regards! Yana
How to Show Chat Window Only Particular Page
I would like to ask what we can do to show the chat window on a particular page of our site. And on the other pages do not show the chat window. Do we need some complicated code? Or 5-6 order to complete?
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