Remove my IP from salesIQ visitor history
Hi, how do I remove my IP from salesIQ visitor history? I'm on my own site all the time and don't want it recorded is history and stats Thanks, Tim
Importing data to salesiq
Hello We are currently using mailchimp and salesiq. We have data that could be imported to sales iq module in crm but there is no way to do it... and that could be helpful to have the basic info available on each contact with email as the commun key. Would you plan to implement it ? Nono
Google Analytics Does Not Track Visitors after Sales IQ Installed
Google Analytics is blocking 218 pages with content https:/salesiqzoho.com This occurred immediately after the Sales IQ tracking Java script was installed on the site. How can we fix this? Our website is www.nyc-officespace-leader.com Any ideas on this anyone?
Ability to have Video Chat between Agent & Visitor
Dear ZSalesIQ Team, Is having 'Video Chat' on the Roadmap? Many of our prospects request this. Best regards, Haluk
mobile users not showing up
when users come to my website enabled with SalesIQ on their mobile device they do not show up. is there a way to fix this? can someone help us with this
how to track visitors from 2 different web site + code in newsletter
Hello Do we have to use the same code to insert for 2 different web site we own ? we only want to use tracking not "chat" at the moment Another additionnal question : do we have to put any tracking code in newsletter we send or not to match visits and zoho CRM ? if yes, where to put the code ? thanks nono
Send more than 1 automated chat invite to a lead?
Hi all, I'm using automation / triggers to send a canned message to my site's visitors. The first message is time based and appears after 5 second (e.g., "Hi, how can I help?"). I'd like a second message to be sent 10 seconds later (e.g., "If you need anything please let me know"). But the second message is not appearing. Is this possible? Thanks!
How do I use SalesIQ with more than one site? This is for Tracking only!!!
We have numerous sites, and have successfully installed SalesIQ in our primary site. I'd like to add another site to SalesIQ, but I want to keep the tracking separate and distinct from the primary site. Do I need to create another SalesIQ Portal? If so, how do I do that?
Delete a Sales IQ Account
Hi, I would like to know how we do to delete our Sales IQ account. Both on Zoho and from our website ? Thanks,
Alerts in salesiq
I can't get alerted when visitors come to my site. I want to have blaring alerts. Can anyone help?
Smart Identifier
How do I put the smart identifier in the email campaign so no-one can see it - it always shows as a link
Multi-lingual embedded live chat with WPML
Hi, I'd like to ask how to translate the embedded chat widget using WPML? Or if there's any other way to translate it? Thanks.
Zoho forms and SalesIQ
How do I integrate Zoho Forms with SalesIQ?
Timed Messges
Hello, I am checking to see if there is a way to set a canned message on Zoho SalesIQ to pop up after an amount of time has lapsed? Like if a customer is on our site for 5 minutes a specific canned message pops up automatically.
Google Tag Manager Suddenly Stopped Loading the Chat Code
I noticed this morning that Google Tag Manger will no longer load the chat code correctly. When the code is hard coded into the page it works fine. But when I use GTM on my Joomla site with the chat code in that container the chat function is broken. Is anyone else seeing this suddenly? When I went in to repost the code into GTM Google said that I had to allow document.write. Never had to do this before. Perhaps it's something that Google changed.
How make live chat box can scroll in fix position?
I inserted the live chat box coding inside my webpage. It appear in bottom of the page but i need the live chat box can be scroll according the page movement. So can i know how solve the probelm.
The chat services do not work on smart phones
Why will the chat services not work on any smart phone device and only PCs? Almost all of our traffic is smartphone based and we are unable to chat with them, please help
Wordpress is not showing
Hi, When installing the code in Wordpress, the floating button never pops up. It is not even visible. The code is visible in the source, and the customers are tracked. What is wrong?
Instalar ZohoSalesIQ
Hola Deseo instalar la aplicación para seguimiento de prospectos "ZohoSalesIQ pero me indica el siguiente mensaje de error: "Tiene la edición gratuita de la cuenta de Zoho SalesIQ y, por tanto, no se puede probar el seguimiento de usuarios. Póngase en contacto con support@zohosalesiq.com para el acceso." Seria de gran ayuda para mi, si usted puede mirar un poco en esto Gracias
Tracking ZOHO Campaign traffic in SalesIQ
I'm having trouble using "Smart Identifiers" and the Campaign link. The Smart Identifier doesn't seem to work correctly, it shows the first and last names as FNAME and LNAME even though there is a First and Last name in the contact information. The contact also shows up as new visitor rather than going to the "Current Visit Source is Campaign" column. When I use the Campaign Link " http://zohosalesiq.com/?siq_name= $[FNAME]$ $[LNAME]$ &siq_email= $[EMAIL]$" I get the following error when the link
Privacy Policy?
I am interested in the legally compliant use of Sales IQ on websites especially in Germany. Does its use need to be disclosed in the privacy policy like with Google Analytics? Can the tracking be disabled? Any experiences?
Channel URL is not supporting attachment through chat
Hello, We are using your chat feature to provide support to our customers.We are opening the chat channel url in a webview in our android application which is built using Appcelerator Titanium.However the 'Attachment' option is not working in the webview. But it works for any mobile and web browsers if i directly open the channel url. Is it a known issue for webview? Any suggestions to fix this?
We are sorry. We are not close at this time. Leave us a message and we will contact you as
In chat: " We are sorry. We are not close at this time. Leave us a message and we will contact you as" please help me with this problem
Problem with chat channel url
Hello, We are trying to use your chat feature to provide support to our customers.We are opening the chat channel url in a webview in our android application which is built using Appcelerator Titanium.However 'add attachment (+)' option is not working in the webview , It doesn't do anything when I click on it. But it works for any mobile and web browsers if i directly open the channel url. Is it a known issue for webview? Any suggestions to fix this? Channel URL - https://salesiq.zoho.com/oodlestechnologiescom/float.ls?embedname=oodlestechnologiescom
Edit/Associate a visitor manually
I am testing the SalesIQ system. If website visitor happens to call us instead of using the web chat or web form, is there a way the person that is speaking with them can manually click the visitorID and either make them a new lead or associate them with a contact/lead in ZohoCRM manually? It's not a perfect system, because they might link the wrong visitor, but it's one of the only ways to capture the original lead source (adwords, etc) for offline phone calls.
Chat not connecting
We have recently started using Sales IQ and found that if a visitor initiates a chat the chat function works flawlessly, however, if we try to initiate a chat with a visitor the chat box in the visitors browser just says 'connecting....' and never connects. how do i fix this?
Changing the language of chrom
All the good time. I use the Russian for a chat in Firefox everything is OK , but if you open the site in chrome chat shows English translations. How can I improve ? Ps. I tested on different desktop .
Frequent Disconnections
We are facing frequent disconnections in Sales IQ. We have ran several tests on our end and we have concluded that its not our internet connection. Let us know on what to do
chat unable to connect
I've installed the float window snippet in the site autohome.mx and it worked fine for some time but now, every time someone send a message, I receive the notification and reply, but the chat window in the customer side keeps showing the message "Connecting..." and they never see my replies. I'm using the wordpress plugin to insert the code by copying and pasting from the configuration page of salesiq.zoho.com. EDIT: Ok, problem seems to be only when trying to use the chat on private browsing/incognito
Hi, My Zoho Sales IQ Keyboard shortcuts are not working. Please revert with the possible causes?
Hi, My Zoho Sales IQ Keyboard shortcuts are not working. Please revert with the possible causes?
Integrating ZOHO Campaigns & SalesIQ to assign one number per visitor
Hello! We have successfully integrated SalesIQ and campaigns together, so that when someone clicks on the link in campaigns, they track in our SalesIQ with their first and last name. However, when that visitor goes to a different webpage, they are assigned a new number. Is there a way to keep their name associated with their visit when going to a different page from campaigns? Thanks!
Transferred to Another Agent Message Displayed to Chatter (Customer)
Hi Sales IQ Support, There should be a message to the buyer or customer when you are chatting with them that when you transfer their chat to another agent, there should be a message stating that their chat is being transferred and the chat box should be disabled for further messages until chat is accepted by other agent. This is able to be used in Zopim. Consider it in Sales IQ Kind Regards, Kim Dir. of Communications/Office&Product Manager/Customer Account Manager @Jacob's Sales & Tech Store
Multiple criteria for a priority circle
Can I have multiple criteria for each of the 4 priority circles....for example, circle 1 would show only visitors from the United States who have viewed 2 pages, circle 2 only United States and 5 pages, etc. If yes, how do I do this? Thanks.
Start conversation with visitor before they start with Agent
I was wondering how do i start a chat as an Agent with a visitor. I can see the visitor come to the site and i can type a message from the portal but nothing happens to the chat client.
make it easier for customers to close the chat window (and leave feedback)
Right now, when the customer wants to leave the Chat, they probably just close the window using the browser's close command, i.e. hitting the X at the top-right, or hitting Ctrl-F4, Ctrl-W, or Alt-F4. This makes it very unlikely that the customer will leave feedback (ratings). The way Zoho SalesIQ provides for closing the chat is to hit the little + button, then hit the On/Off button. Only then will they get to the feedback/ratings screen. I find it unlikely that customers will do that. My suggestion
Reports > Visitor Regions should have better granularity
In the Reports screen, a useful report to us is the map which shows where the users are coming from. However, as a national government service agency, all of our users come from the same country. Therefore, the report showing the world divided into countries is not useful. What would be very extremely useful to us is to see which cities/regions are users come from. Can you provide the ability to double-click into a country? Thank you.
Problem with vistor time on site.
Hi there, could you explain why the time spent by visitor on site is calculated even if the visitor left the website? We performed 2 tests: a) Incognito session b) Proxy session In both cases, the visitor after leaving the page, closing Google Chrome, was still on the "radar" and the time was calucalted. Avarage time spent on site with comparision to the Google Analytics is dramatically different. Looking for your reply. JD.
Sales IQ Screenshots please
Can anyone here offer any screen-shots of what this looks like on the website. Thanks
Tracking a website visitor
Everytime someone comes back I can see the history of where they have gone. The pages and for how long. To make Sales IQ useful for our company that is something we would need to be able to track. I also just noticed as people come up for the first time it tells you if they came from bing, google etc. That would also help.
Chat window re-opens on new pageload with agent initiated chats
When an agent initiates a chat with a web visitor and the visitor closes the chat window, I'd expect the window to stay closed and respect the visitor's preference not to chat. However, on each subsequent page load the chat window re-opens for the web visitor. Is this the expected behavior? I am using the float not the embed chat. Here is the code we implemented on our website.: var $zoho= $zoho || {livedesk:{values:{},ready:function(){}}};var d=document;s=d.createElement("script");s.type="text/javascript";s.defer=true;s.src="https://livedesk.zoho.com/apliiq/float.ls?embedname=apliiq";t=d.getElementsByTagName("script")[0];t.parentNode.insertBefore(s,t);
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