Using CRM data in Sheets
I have many spreadsheets in Excel which help analyze Real Estate data. This involves comparing at least four properties with easily sourced data with about 30 standard fields per property. This would be IDEAL for mapping the data to selected fields and
Zoho CRM - lookup field search
When a lookup field is added to a custom module to lookup records from another custom module what does the search box actually search on in the records of the custom module being looked up? I believe it is just the email field but my testing has rendered
I can not delete accounts in my Zoho CRM
In my Zoho CRM, under the tab accounts, I am not able to delete an account. Example: I have either 2 accounts with the same name or I want to change the name and delete the old name.
APAC Online Workshops - Automate Sales And Customize Zoho CRM For Your Business
We've planned a series of free online workshops for our APAC customers. These workshops will be presented by experts from various Zoho applications, and are designed to help you learn the prominent, must-know features of those applications. A workshop
Simple Widget to Count # of Records in Zoho CRM
Hi, I have a Custom Module and have created a custom view for a subset of the records. I would like to display a simple counter on my Zoho Site site that displays the number of records in that custom view, to be refreshed/updated once per day. What
Read each line of a CSV in a CRM File Upload field
I have a File Upload field on a custom module in CRM. Users create a record and upload a CSV into the field. I want to create a workflow that on create: 1) Checks to see if the file is a CSV 2) Reads each field of each line of the CSV (into a map or a
Zoho CRM and Zoho Writer Merge and Send Function - Not Merging
Overall Problem I needed a solution to automatically calculate and send employee payslip information stored on Zoho CRM, to each of our employees at the end of each month based on their salary, allowances and sales commissions (sales commissions - which
New UI - Leads and Integration with ShowTime
Hello, I have using and testing the new UI of Zoho Campaigns. I noticed that you have integrated the leads section with Evenbrite and GOTo Meeting. Since you are now having ShowTime as a platform to provide webinars and trainings, are you also looking into integration it with the future version of Zoho Campaigns. I would like to collect the registration to the Webinars as leads in Zoho CRM / Zoho Campaigns. Many thanks for your answer. Regards, Victor M. Da Silva
Auto create ticket in zoho desk when a field is updated in zoho CRM
I want to create a service desk ticket when two fields in a customer record are set to a specific variable. Currently I can do this with a workflow in CRM which triggers an email to zoho desk and creates a ticket. The problem is that contact details
CRM & Desk - Departments and Related Lists
Guys, We're building out our Zoho One subscription and have started integrating CRM and Desk. In Desk, we have defined departments - let's say technical support and order entry. Clearly, tickets are very different from one another and handled by other people - but they are related to the same account in CRM. it seems all tickets end up in the same related list in CRM. So - this gives me three questions. 1. Is there a way to create a related list by department to keep different type of tickets different
Pushing CRM products to Books as items via script - how to link the two?
I am aware of the integrations available between Zoho CRM and Zoho Books, and our company is leveraging them. However, syncing needs to happen on-demand for one of our workflows, which requires producing entries for custom product in CRM and syncing them
In Japanese, "meeting module" is mistakenly translated as “予定”.
The word “予定” means "plan" or "scheduled" in English. This will appear in both CRM and Desk activities. The schedule is a temporal concept. I have complained to the Japanese community about this, but they have not escalated the issue. The concept of schedule
access denied from this IP address
I've sent six email support requests since last Thursday. Since I couldn't access my accounts, I couldn't access this forum - I had to sign-up a new account which was quite inconvenient. Simply, it's not possible to login to my CRM, my Zoho One or any
Function day of the week? Help.
Hi, I am trying to write a function that when I create a new Lead get a date information from one field and place it in another field with different format: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday. Zoho CRM: Program Leads: Modul
Booking Plugin with CRM not allowing me to schedule new appointments
I cannot schedule new appointments in the contacts module using the plugin drop down options. When I select new appointment, the booking page loads, but when I click the service I want to schedule, it will not load at all. please help.
Call log
I need to know if there is an option when when our sales department logs a call into Zoho CRM, if there is a way to automatically send and email to me that says a call has been logged? Instead of them having to send a separate email after a call saying that they made a call? Please help.
Create a task on a account via function
I'm trying to create a function for accounts that creates a task based on certain conditions and processes (that's why it's not possible to just use a workflow). Everything seems to be working fine, with the exception of the task creation. Does anyone
Mapping Contacts
Guys, We're using one-way CRM to DESK sync - but we do want to add contacts to CRM on a case by case basis. I'm using a function (actually, a Zoho Flow) to do this. Contacts added to CRM via function/flow continue to show as "unmapped" with CRM. Is there
Calendar sync between Mail and CRM not working properly
Hello, when it comes to syncing calendar entries between these two apps, this doesn't work very well. When adding an entry to the CRM calendar, is shows up in the desktop app's calendar but does not show up in the agenda and does not show up in the Android
Zoho Sign Automation
We are trying to get Zoho Sign to be a little more automated. We would like automate the progression of the sales document, after the customer signs the sales document, changing the status of the sales order. I see the module id and the document ID, so
Sending as Multiple Companies/Brands
We currently use Zoho CRM. We have multiple companies/brands that we operate as, and identify each Contact and Company with a Custom Field based on the company/brand. We are considering using Zoho Campaigns (replacing Mailchimp). I know I will be able
Zoho CRM Groups - Access to Deals of other Roles?
We are currently using the Professional version of Zoho CRM, which means we have limited Data Sharing capabilities. We have the current Role hierarchy for users: 1. Directors a. Sales b. Service c. Marketing d. Accounts e. Project Delivery The idea is
Autopopulate the main field of any module
There are certain module such as deals where we cannot add a function in the main deal name. Is it possible that I can make a deal name as a compilation of different variables in the deal like "Customer Name-Quantity-Quality". Can you help me with the
Links in Mail Templates are broken
All links in templates are changes from something like: '<a href="mailto:email@email.com">...' are being changed to something similar to: '<a href="https://email-view.com/click.zt?linkDgs=91868c96e67&mailDgs=91868c96e5f">...' This change completely breaks mailto urls and may cause issues with other urls. There was a post on the same exact issue 10 months ago that was supposedly fixed, this can be found at: https://help.zoho.com/portal/en/community/topic/links-in-emails-not-working-2-9-2015
How to show Lead ID in a custom view?
How to show Lead ID in a custom view? It's not shown in the list of columns while creating customized views.
How to update automatically a custom field base on a date
Hi everyone, I created a custom field named "Contract Status" which has status like: Subscriber Not Subscriber Retired And also created two other fields: "Start of Contract" and "End of Contract" Behavior wanted: What I need is that if the field "End
How i can start the integrated chat-function?
We have setup more an more users now. But only two of us can find an chat other users. Is there any options to make chat working?
CRM integration, Price lists not working
Hi we cannot get price lists to work in CRM as they show product not in pricelist. Works fine in Books Associated Price Lists
Web Tab to show Creator Link does not populate all views
When creating a web tab in CRM to show a Creator view, all views are not shown. I thought this was because they were not published, however, I have added a prebuilt education app and as you can see in the screenshot, all the views from the prebuilt education
In spotlight #1 - The all new Import and Migrate functionality in Zoho CRM.
Hello everyone! We are excited to launch the 'Spotlight on CRM' series, yet another in the Community Learning Series, aimed at helping you master Zoho CRM. In this series, we'll showcase a feature that just released or one where we have more of you sending us your queries. Join the Spotlight and share your queries on the feature in focus. A team of product specialists will answer your queries. We'll feature posts in this series on-demand or on the heels of a recent release. The feature in focus
ZCRM Integration with ZSubscriptions Creates duplicate contact
I have Integrated Zoho CRM with Zoho Subscriptions. When there is a new subscription, this creates a duplicate contact in Zoho CRM. How do prevent this from happening?
CRM Quotes/Sales Orders/Invoices >> MS Excel Sheet
Hi, I'm wondering if it is possible - to create a plugin to get field values from Quotes/ Sales Orders in certain cells in Excel in Print Area. Then we can use this values on excel sheet for - conditioned formulas - calculation formulas So in the end
Connecting Creator Form to CRM
Hello, I would like to create button in CRM and this button, after click, shows me the widget of my form I made in Creator. I was trying to add widget in setup of CRM (where I used external URL. url of my creator form) and connected it to the button
Complex Document Merging + Sharing with CRM, Writer and Workdrive
Hello everyone! I have the following complex request. All the parts can be done separately, bur there s nothing I can find that will automate this. Due to intellectual property constraints and personalized service, we would like to send to our CRM contacts
Manage your sales pipeline better to build your business
From the time a business acquires a lead, up until they close a deal - either won or lost, it is essential that they keep track of all the stages within the sales pipeline and ensure a smooth flow between them. So what is this Sales Pipeline? It is nothing but a systematic method that one follows to navigate between multiple stages through which a sales prospect goes - from becoming a lead to becoming a customer - and a sales pipeline helps you determine where exactly your opportunities are. Besides,
Zoho CRM Charts - Age in Weeks / Age in Months
In CRM, I want to show charts which are grouped by week. This is nice and easy (albeit irritating that you have to show week numbers rather than getting the choice of showing week commencing/week ending dates, but that's not important now).... the difficulty
Default Reminder to be "Pop Up" not "Email"
Is there anyway within Zoho CRM to make the default reminder "Pop Up" and not "Email"? There doesn't seem to be any customization option on Reminders and there is no way to use a Validation Rule. Thanks.
How to use Zoho Social?
Hi, im sync the Facebook likes with my CRM, and the contacts are added, but only the name and the social profile link. But how can i get the emails or another information? Thanks
A few leads failed to sync with your CRM. Download leads manually or, click on Retry Sync to push these leads to CRM.
hello sir, what is the problem? facebook leads this error :( A few leads failed to sync with your CRM. Download leads manually or, click on Retry Sync to push these leads to CRM. how to fixed?
CRM Lead Creation - Mandatory Fields
Hi Team, We're encountering an issue when trying to set up a journey that ends with a lead being created in the CRM. We have a few mandatory fields in the standard Leads layout to control the information our sales team are entering. This seems to be stopping MH from creating the leads as the CRM is rejecting them due to those fields being blank in the MH data. The Journey report only shows the lead was skipped, however upon checking with Zoho Support they said it's because the fields required by
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