Accounts in Help Center portal

Accounts in Help Center portal

Hello,

I have a question regarding access to Help Center portal for the customer.
We have one big customer that has sub-departments.
All users are added to one general account. I have invited their Manager as End User, so he can see all the tickets of all sub-departments.
Now, the question is, how can I add access to some separate users, but only to their sub-departments.
I thought about adding them to their own Account, but in this case, the Manager won't see their tickets, as he will remain under the old general account.
I could create anothe profile for the Manager and add him to the new account, but then, he will have many accesses.

Is there anything else, what I could do?
Thank you in advance for your assistance,

Have a nice Monday.
Best regards,
Marta Melnyk 


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