Add Email Failure Data to Relevant Tickets

Add Email Failure Data to Relevant Tickets

Hi Team,

I would like to request a feature enhancement for Zoho Desk.


Currently, when navigating to the "All Departments" view, there is an Email Failure section under the Notifications section. However, the failure information is not added to the relevant ticket.


We request that in any case of Email Failure that originated from a ticket, the relevant failure data be automatically added to the specific and relevant ticket. Additionally, we would like any such ticket to be marked with a special status to highlight the failure.


This would help in better managing email-related issues and ensuring timely follow-up on tickets that experience delivery problems.


Thanks for your consideration.

Best regards,
Ram



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