I've been a paid user of Zoho Assist for a few years now and have had good success with it, until the past few days.

I have around 30-40 computers setup for unattended access though I only occasionally access any of them. They are all in certain groups so I can keep track of things better. Earlier this week I noticed that in my Zoho Assist Desktop program that all computers disappeared and it says no computers added under the Remote Access section. I've tried refreshing it and logging out and back in, but nothing changes it. I figured there was just an issue with the latest version of the software, so I decided to login to the Zoho Assist website and connect from there.

When I did this, I saw all of my computers were still there, but NOT in any groups at all. All of my groups were gone. At the time (yesterday) I was in a hurry as I needed to connect to a PC to troubleshoot some issues so I didn't think much about it. I wasn't able to finish my work so I decided to log back in today, and that's when the real problem occurred. Most of my computers are now all gone! There's only a few left and not even the important ones that I need to connect to.

I am in a huge hurry with some urgent work that needs to be completed remotely. Is there any way to bring my computers and groups back? Please help if you can.

Thank you.