We currently use batch tracking and batch entry preference is set to 'Packages, purchase receives & return receives'.

With the Amazon FBA integration, sales orders come in as ‘force-fulfilled’, meaning that we cannot create a package for this order and so cannot allocate batch information to the order. This is creating a mismatch of batch balances between Zoho and Amazon.

One option is to change the batch entry setting to ‘'Invoices, sales receipts, bills & credit notes'. This will then allow us to input batch details at time of invoice creation.

However, this option will then take away the ability to allocate batch details at time of package creation. So, for all our other orders we will lose the ability to enter batch information on packing notes. We are not sure that this is practical and will not be acceptable for most customers. As one will appreciate, the packing notes are used by the customer warehouse teams to record stock receives. The invoice is sent electronically to the accounts payable department. So having batch information on the invoice is a nice to have, but this is absolutely essential on the packing note.

1.      Is there an option to setup batch entry across BOTH packages and invoices, rather than the current 'either/or' option in Zoho?

2.      Can we stop orders from Amazon FBA coming in as ‘force-fulfilled’? As an option, can the orders come in just like they do for Shopify?

If neither of the above is possible, what other options are there? Is there a different way to set up the Zoho Amazon FBA integration (please see attached screenshot of how we’ve setup ours).