Any Improvements planned on Zoho Desk chat?
I understand that Zoho Desk chat is a version of the SalesiQ, and as such, it has a long way to go to be usuable for support purposes.
Features lacking are:
- Abilitity to use articles during chat
- the agent should have the KB articles showing up and searchable so to be able to recommend these to the customer. This is a basic requirement.
- More advance, introduce ZIA during chat, so to be able to suggest the best article to agent.
What are the plans for this function? Any roadmap available?