Auto CC - Moving Departments

Auto CC - Moving Departments

We have Auto CC e-mail replies to your support mailbox enabled.

We have two departments:
  1. Helpdesk (helpdesk@domain.com)
  2. Delivery (delivery@domain.com)
If we create a Helpdesk ticket, and reply, replies are CC'd to helpdesk@domain.com (OK)

We then move the ticket from Helpdesk to Delivery

We then reply to the ticket

If the reply is sent:
  1. The reply is added to the Delivery ticket.
  2. A reply is sent to helpdesk@domain.com, and a new ticket created in Helpdesk.
  3. Helpdesk sends the auto-responder to delivery@domain.com
Should there be a method to remove the "old" CC from a ticket when the ticket is moved between departments?

Thanks




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