I think who ever designed this software has never had to schedule site service appointments. Great software but by now i thought we would have better events/ calendar scheduling system.

You could start of by colour coding. then perhaps a footer on the participant email so that the customer has some idea where we are and our contact details. Lets go crazy and have a map integration like we have on the ios app. 

What about the ability to email a service sheet with the invoice. Crazy i know but we can dream.

Ok i know someone will say we sell and add on it is great. I have looked at most and for a small business they did not work but i am open to sugestions.