Bigin app update - Android

Bigin app update - Android

Hello everyone!

In the Android version of the Bigin mobile app (v1.6.3), we have introduced support for Caller ID functionality. With this feature, you can now view contact details and access them by tapping the Caller ID banner, which will direct you to the respective contact's details view.

Information displayed within the Caller ID banner:
  • Profile photo: The contact's profile photo will be displayed if available; otherwise, a default user image will be shown.

  • Contact name: The full name of the respective contact will be displayed.

  • Company name: The name of the company associated with the contact will be displayed.

  • Deal name: The name of the deal associated with the contact, along with its current stage, will be shown. If the contact is associated with multiple deals, the total number of deals will be displayed.
Steps to enable Caller ID functionality:
  • Open the Bigin mobile app.
  • Select the 'Settings' (gear icon) option.
  • Scroll down and choose the 'Caller ID' option.
  • Toggle on the 'Caller ID' option.
Available preferences:
  • Caller ID: Users can enable or disable Caller ID for both outgoing and incoming calls.

  • Show Caller ID During Calls: Enabling this option will display the Caller ID banner throughout the call, unless the user closes it. If this option is disabled, the banner will only appear for 6 seconds.

  • Blocking Caller ID for Phone Contacts: Enabling this option will prevent the Caller ID banner from displaying for contacts stored in the device's contact book.
Please refer to the provided screenshot for visual reference:



How to Close the Caller ID Banner?

To close the Caller ID banner, you can either tap the 'x' button located at the top right corner of the banner or swipe the banner left/right. Additionally, you can drag and position the banner anywhere on the screen for your convenience.

To be noted:
  • Caller ID can be accessed only when connected to a network.

  • Caller ID will function only if battery optimization is disabled.
You can update the app to its latest version by accessing the following link:

Bigin Mobile App - Play Store

For any assistance with the app, feel free to contact us at bigin@zohomobile.com, and we will be glad to assist you.

Have a great day!




        • Recent Topics

        • ZOHO BOOKS - RECEIVING MORE ITEMS THAN ORDERED

          Hello, When trying to enter a vendor's bill that contains items with bigger quantity than ordered in the PO (it happens quite often) - The system would not let us save the bill and show this error: "Quantity recorded cannot be more than quantity ordered." 

        • Has anyone successfully added Microsoft Graph API Oauth2 as a connection?

          I'm having trouble getting Microsoft Graph API created as a connection in zoho crm. Has anyone successfully added Microsoft Graph API Oauth2 as a connection? My issue is not necessarily on the Zoho side, but understanding how to set up the Microsoft side

        • Syncing Timesheets between Projects and Desk

          All users able to see their own timelog entries from all apps in one place, synced immediately. All managers able to view total/all time entries from one place. This is something that has come up for us and multiple clients. Example: we have a client

        • Spell Check default language

          Hello All, Is it possible to set the Spell Check default language? I can't find it in the settings. Thanks a lot! Levente

        • Zoho Backstage 3.0 - Boostez vos événements avec des outils malins

          Zoho Backstage vous accompagne dans l’organisation d’événements réussis, avec des outils qui simplifient la planification, optimisent l’exécution et renforcent la connexion avec votre public. La version 2.0 a apporté une nouvelle interface, plus de flexibilité

        • Portal user activity reporting

          Aside from the metrics section in the admin dashboard, is there a way to view/create reports for portal user activity? Im looking for a more granular option to see exactly what users are utilizing the portal. Thanks!

        • Automation #11 - Auto Update Custom Fields with Values from Emails

          This is a monthly series designed to help you get the best out of Desk. We take our cue from what's being discussed or asked about the most in our community. Then we find the right use cases that specifically highlight solutions, ideas and tips to optimize

        • Admins to set Agents Picture

          Admins should not have to rely on agents to set a nice profile picture for them. Admins get the headshot pictures from HR and should be able to upload and set their picture, not rely on them to: 1) upload a picture at all 2) upload a good picture 3) upload

        • Time Tracking Reporting and Billing

          I wish for the time tracking module to be enhanced further. Currently it is independent of Support Plans and Contracts. Support Plans and Contracts are also mostly separate. We need a better dashboard of this with the ability to natively mark billed or

        • Enhanced Email Signature Folding

          We have departmental signatures setup which are great, however, when viewing ticket details, it gets very overwhelming when scrolling though threads and conversations where you scroll past ten different signatures of your own team, then ten signatures

        • How to add formatting in zoho.cliq.postToUser(...) message?

          In a CRM Deluge function, I'm trying to use the message formatting guidelines given here: https://www.zoho.com/deluge/help/cliq/posting-to-zoho-cliq.html#message-formats My message is: message: #Title text. The result in Cliq is: #Title text. (no large

        • How to add line breaks in zoho.cliq.postToUser(...) message?

          In a CRM function using Deluge I'm sending this message and attempting to add some line breaks but they are ignored. Is there another way to add these breaks? My message: message: New urgent task\nDescription \nThis is a fake description.\n A new line?

        • Zia Agents/End of Day Reports

          As a manager or owner it would be nice if Zia analyzed today's (or this week's tickets) and gave an end of the day report to management team. - what important tickets were worked on or submitted today? - what agents were unproductive today and answered

        • Project Cost Tracking

          I see there are questions/concerns that Zoho doesn't track costs to a tasks in a project. We are a manufacturer and are in the early stages of tracking costs to project. I would like to expand out the COGS Chart of accounts in Books and record costs via

        • How to record if the payment made is return due to transaction failed.

          So there is Bill of $2000, and a payments made transaction to clear the bill. The amount is actually deducted from bank account. However, a few days later, I found the bank returned only $1750 cause there are $250 bank service charge for this failed transaction.

        • Help Center Customization UI

          The customization screens for the help center needs the UI improved. It looks straight out of 2004. The Zoho Desk normal UI is great. All it takes is uniform fonts and colors across all parts of the tool... I compare this to Zendesk Guide.

        • Este domínio já está associado a esta conta

          Fui fazer meu cadastro na zoho e quando digitei meu domínio recebi essa mensagem que meu domínio estava associado a uma conta que eu nem faço idéia de quem seja. Como que faço pra resolver isso? Atenciosamente, Anderson Souza.

        • I need some help in Expenses Per Diem Policy

          this is my script written for restricting the PerDiem Components. Say if Lodging and Per Day Allowance both is selected from Per Diem Page then the report should gets auto rejected. When Im trying to executing it says the following error {"code":11,"message":"The

        • Adding Photos to Dashboards on Zoho Analytics

          I am creating a dashboard to showcase data from survey results from focus groups. I am creating a focus group participant profile tab where it is filtered by the name of the participant and showcases information about them using KPI widgets. I am running

        • What is the difference between Retainer invoice and Advance Payments?

          Retainer invoice seem like they are just advance payments with extra details. Instead of creating a Sales Order with order details, a retainer is created. It feels like they are a workaround to link advance payments with sales orders. Is there any advantage

        • Exporting record notes in bulk

          Hi team, Is it possible to bulk export the notes attached to a record? i.e to a CSV file or otherwise. Our use case is exporting all notes for our lead/account/Deal records. We have another system we'd like to import these notes to but I can't seem to

        • Field customization

          Hi Team Good day! I am a commission agent who sell and purchase goods from vendors, while in purchasing invoices I am not able to deduct the expenses such as commission and other expenses on actual amount. Kindly help me to customize the invoice based

        • vendors / customers with 2 different address and gst no

          Why can't we have option for more than one address and depending on the state option for more than 1 GST no. ? We have customers / vendors PAN india with different addresses and GST no. for different states.

        • Error: Invalid Element gst_no, Invalid Element gst_treatment, Invalid Element place_of_contact

          so i am creating a new contact post request and i want add gst infomation when amount is above 50000 and if pass gst info in request body then i get this errors > Error: Invalid Element gst_no, Invalid Element gst_treatment, Invalid Element place_of_contact

        • Add multiple Billing Addresses under one GST number

          My client owns multiple businesses in various locations but they all come under one GST. Is there a way to add multiple billing addresses for the same GST? Managing this by adding multiple Shipping addresses is not an option. The client wants the GST

        • Zoho Mail API - Upload Attachment

          https://www.zoho.com/mail/help/api/post-upload-attachments.html I followed the steps from the API documentation and wrote a backend in JavaScript to send emails. Normal emails are sent without any problems. However, I can’t send emails with attachments.

        • Unable to create custom fields for shipment order

          I'm unable to create custom fields for shipment orders, even though the custom fields are set up correctly. A request to the following endpoint: https://www.zohoapis.com/inventory/v1/settings/preferences/customfields?organization_id=${ZOHO_ORGANIZATION_ID}&entity=shipment_order

        • Kaizen #202 - Answering Your Questions | Testing and Using REST APIs in Widgets

          Hello Developers! Welcome back to a fresh week of Kaizen! Thank you for your active participation in sharing feedback and queries for the 200th milestone. This week, we will look at the following queries related to widget: Widget Testing Using REST API

        • Introducing the 'Send as Email' option on the Zoho Desk iOS mobile app

          Hello everyone! In the latest version(v2.10.2) of the Zoho Desk iOS app, we have brought in support for the 'Send as Email' option while creating a ticket. This feature enables you to reach out to the customers by sending outbound emails. The emails are

        • Zoho Forms Not Loading on Website – DNS Resolution Error

          Dear Zoho Support Team, User ID : 20069458731 We are experiencing an issue with the Zoho Form embedded on our website (https://vitel.com.tr/satis-destek-formu/). The form is not loading, and the following error message appears in the browser: “forms.zohopublic.eu

        • Data backup retention question/

          My zohocrm subscription gives me 2 full data backups per month. I have a scheduled backup configured to run twice a month. I just went to download my backup and i can't find it, it ran about 9 days ago... From what i can tell with google zoho only keeps

        • Basic Apple Watch App

          Sometimes I leave my phone behind. I will get push notifications that tickets are updated etc.. It would be nice to at least view them and do a few basic functions. reassign. public reply. private comment.

        • Look and Feel Uniformity

          Someone needs to go through the mobile app and match the look and feel of the web version. For example, it is global standard to highlight private notes as yellow background hue. Desk does that on web, but not on mobile. Mobile also has an odd blue icon

        • Managing two books in Zoho Books

          is it possible to effectively manage two separate books within Zoho Books? My organization is considering handling accounting for two distinct subsidiaries, and we would like to understand the best way to achieve this within the Zoho Books.

        • Display All Custom Buttons Without Dropdown on Record Page

          In my org's workflow we usually want to do some kind of quick action off of an individual record - i.e. of an individual contact, or individual deal. What we have always found a hindrance is the location of all custom buttons being in the drop down on

        • Zoho Sales Team - Extremely Slow Response Times

          Hi everyone, Has anyone else experienced unusually slow response times from Zoho’s sales team? I sent an email last night, and it’s been nearly 24 hours with no reply. While I understand delays can happen, this seems longer than expected for a sales inquiry.

        • Yodlee Bank Feeds

          I'm well aware of the many bank feed issues out there that haven't been resolved, but I'm looking for information on Rules in relation to bank feeds. U.S based, Bank of America user and prior to Yodlee all of my banking feeds and Rules worked seamlessly.

        • Unable to create custom function

          Unable to create custom function - Please check the screenshot for the details HERE IS THE FUNCTION!! try { // 1. Fetch the details of the approved Bill using its ID billDetails = zoho.books.getRecordById("Bills", organization.get("organization_id"),

        • Need a feature which can validate PAN from Income Tax Portal

          Hello Zoho, We need a feature which can help us validate PAN which is being entered in AR/AP Profiles to check if it is valid and display the name as per Income Tax so as to get rid of incorrect PAN into the systems. Please do the needful Thanks

        • PAN - Aadhar Link Status

          Can Zohobooks also get latest PAN-Aadhar Linking Status from Income Tax Portal ?

        • Next Page