Blank screen with my main account ("Banned" according to support)

Blank screen with my main account ("Banned" according to support)

Hi,
To make it short, I contacted support because I get a blank screen when I try to access Zoho Desk to check if it's a viable solution for one of my customer. 

According to them, the screen is blank due to the fact that the old account was inactive for 120 days. The data get deleted and you cannot recreate another account using the same email (aka banned because you didn't move to a paid account or noticed the emails in the tons i receive every day. ). Just saying but if you got a seasonnal business, don't stop the subscription during the dead period... ! 

This is an intended behavior to remove access to account completly after the 120 days inactivity and leaving no way to get back. In fact, you can't even log in and have the option to move to a subscription plan or ask another trial like some other apps to see if it's fit better to your business need at that time.

I understand that they want to save space but I don't understand why you would "ban" an account and leave the page blank with no explanation... ANYWAYS

Their solution was to create a new account using a new email, add the old one with admin support priviledge and transfer the portal to him. However, I don't see how to get those account confirmed (I receive nothing) and the support don't bother to answer me anymore. 

Result, I got a new account on an email I may need in the future for the work that could get banned aswell and I got no solutions to put it back on the right account / free the one I used. 

Anyone got any ideas ?





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