Business Hours and Automation
We have Chat prompts launch on our website based on the URL (automation).
For normal chat, we also have business hours defined (i.e. 0900 - 1700).
- Does automation initiate chat respect the business hours?
- Unlike a user-initiated chat, we do not capture information - is there a way of prompting for this after the automated chat is launched?
- What is the easiest way to include a 'company name' field on the normal chat interface? Can this be done via the JS API (we are using the SalesIQ Wordpress plugin)