OK need some help, once again I hope I am wrong or once again Zoho has got a product they didnt think through.
It would appear that when using Zoho Calendar with Zoho CRM are the following accurate:
* You can create an event in CRM and it will show in Calendar as long as it is your event in CRM and not someone elses -why?
* If a person in CRM posts an event and though you can see it in your event it does not move to Calendar - why?
* You can not create an event in Calendar and have it populate to Zoho CRM as an event - why?
* But you can create an event in Calendar and have it populate to CRM as a Task - why?
* I have to assume whatever is in Calendar will synch with the use of the Outlook program?
What am I missing as the value of using Calendar as opposed to using the CRM calendar?
I would value any best practices we are a sales organization using CRM and Support and I thought having a calendar that can synch with our outlooks, cloud based and unified with be a plus, but once again it takes a tremendous amount of energy to figure out how all these things are suppose to work and how to make them work for efficiency.
Thanks in advance for ANY thoughts or comments.
-g-