Campaigns arriving to SPAM

Campaigns arriving to SPAM

Hello, 

It's been more than a week that I'm trying to resolve the issue of having mail being received into spam... we delivered a first campaign and the open rate was of 10% or less... plus the email arrived to spam to colleagues. Not having an issue with Gmail but I do with outlook... 

I have done all what was required by zoho, SPF and DKIM record for the domain - A back and forward thing with GoDaddy as at the beginning we couldn't get the authentication. 

Now, having all solved... the issue persists, I have been sending emails to support, calls and for the last three days I have been told to wait. I have a campaign it was supposed to be sent 5 days ago and I don't want to send it if nobody is going to see it. It has a lot of work behind to be wasted. 

I was in mailchimp for the last 4 years (free version) and I had no issue at all, and not even had to do a painful domain authentication process. I wanted to switch to zoho campaigns because it is a service I'm paying for through Zoho one, and two, it has simple sync with our CRM.

But at this point I'm seriously considering moving back to mailchimp, pay for the basic service and do the manual backlog of subscribers... seems easier and less painful than what I have done during the last days. 

I'm pretty disappointed with this service from Zoho, and even now I have no answer to my issue. 

And, worsening the situation, I just opened my spam, and I found a newsletter from a stakeholder, that probably made the same mistake as me, and start sending campaigns with zoho campaigns, having all delivered to spam. 

I saw many comments of the community with the same issue, from 2 years ago, which seems the issue persists. 

When should I expect to have this issue resolved? 





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