Campaigns workflow emails going to Spam

Campaigns workflow emails going to Spam

Hi Everyone,

Does anyone have a solution for workflow emails going to recipients SPAM folders? Our domain is not on any Blacklists, We have our domain authenticated with SPF, DKIM and DMARC all set up and we still have leads who tell us they are not getting our emails. They find them in SPAM after we send a WhatsApp message.

We have reported this to Campaigns support, but no answer has been given.

This is very frustrating as it takes time to write emails and create detailed workflows only to have what you are sending not get to the person who asked for you to send them information.

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