Cannot add new member to group

Cannot add new member to group

I'm unable to add a user to a group. This user has an email forwarding defined in Zoho, but I've added it previously to other groups with success.

Current behavior:
1) In Group > Members, I add the email using the "Add Members" text area.
2) There's a yellow popup message that the member has been added successfully and his status is "green" (Active).
3) The user never gets the email saying that he was added to the group. This is strange because every other user received this welcome email.
4) If I refresh the Group > Members, the new member has a "grey" status now, and if I try to activate it by clicking the grey circle the user receives an email stating that he has been unsubscribed.

Can you tell me what's wrong?
Is there a problem now (there wasn't before) with group members having a forwarding address defined? 

Regards,
Pedro


      • Sticky Posts

      • Free Webinar Alert! Maximizing your Zoho Mail experience with insider tips and tricks

        Warmest greetings to our Zoho Mail family! We're happy to invite you to our upcoming session on Maximizing your Zoho Mail experience with insider tips and tricks. Join us to discover expert strategies that will help you streamline your workflow and boost

      • Free Webinar Alert! Zoho Workplace for enterprises - The Why and the How

        📣 Hello Zoho Mail Community, Hope you're all doing good and staying safe 😊 📣 We're glad to announce to the community about a free webinar on the "Whys" to switch to Zoho Workplace and the "Hows" to make it seamless. 📣 Hear it from our product experts

      • Free Webinar Alert! Managing Zoho Desk tickets right from Zoho Workplace

        Dear Zoho Mail Community, Hope you're all doing good and staying safe! We're glad to announce the Free Webinar on Managing your Zoho Desk tickets right from Zoho Workplace and its applications. Join the webinar to learn about the tight integration of

      • Tip #13: How to share 'Drafts' in Zoho Mail

        Struggling with drafting your emails? Drafting certain emails can be tricky. Whether it is a communication to a client or announcing a new discount to your customers or sending feedback to your employees, choice of words and tone of emails can be confusing.  We always get help from someone or get someone's feedback before we send out such emails. But copying the content from your editor, putting it in a chat and getting feedback and again correcting your draft gets clumsy. The troubles multiply when

      • Tip 1: How to paste images in Zoho Mail - Insert/ Embed images inline with email

        We all add screenshots, or copy paste images in our emails. Often we rely on third party tools to annotate them, save and them embed them in our emails.  No more image hassles! Just paste the screenshot you captured, annotate it, and embed the image right inside your email. Steps:  Compose the email.  Copy the image you want to embed, to the clipboard.  In the editor, place the cursor on the exact location where you want to embed the inline image. Hit Ctrl + V to paste the image or choose Paste from