Chatbots vs. Assistants virtuels : une vue d'ensemble

Chatbots vs. Assistants virtuels : une vue d'ensemble



Chatbots et assistants virtuels - ces deux formes d'IA transforment la façon dont nous interagissons avec la technologie. Mais il est facile de s'y perdre, car ces deux formes d'IA sont en plein essor.
Comment se différencie un chatbot d'un assistant virtuel ?

Définition du "chatbot"

Les chatbots sont généralement conçus pour effectuer des tâches spécifiques telles que répondre à des questions fréquemment posées (FAQ), fournir une assistance client ou traiter des commandes.

Définition d' "assistant virtuel"

Les assistants virtuels, en revanche, sont plus polyvalents. Ils agissent comme des assistants personnels capables de gérer des emplois du temps, de programmer des rappels, de contrôler des appareils intelligents et même de tenir des conversations.

Quelles sont les principales différences entre les chatbots et les assistants virtuels ?

  • Intelligence

Chatbots - Ils s'appuient sur des réponses scénarisées ou sur des arbres de décision simples.
Assistants virtuels - Ils utilisent un traitement du langage naturel (NLP) avancé pour comprendre les demandes complexes et y répondre en conséquence.

  • Fonctionnalité

Chatbots - Ils se consacrent à des tâches spécifiques, souvent en fournissant des informations ou en effectuant des transactions simples. Ils sont parfaits pour répondre aux FAQ, collecter des données ou fournir une assistance client de base.
Assistants virtuels - Ils offrent un plus large éventail de capacités, se comportant comme un assistant personnel. Ils peuvent répondre à des questions, effectuer des tâches (comme régler des alarmes ou passer des appels) et même contrôler des appareils intelligents.

  • Interface utilisateur

Chatbots - Ils utilisent généralement une interface basée sur le chat dans laquelle vous tapez des questions ou choisissez parmi un menu d'options.
Assistants virtuels - Ils peuvent utiliser le chat textuel ou les commandes vocales, ce qui permet une conversation plus naturelle.

Lequel choisir ? Assistant virtuel IA ou chatbot ?

Il est essentiel de comprendre les différences, voici quelques éléments clés à prendre en compte

  • Pour un simple support client ou une recherche d'informations de base, un chatbot peut être une excellente solution, avec une disponibilité 24/7 et un traitement efficace des tâches répétitives. Exemples : ChatGPT, Microsoft Copilot, Reve Chat, Jasper, Zoho SalesIQ, Drift, etc.
  • Si vous recherchez une solution plus complète, un assistant virtuel est la meilleure solution, car il offre un plus large éventail de fonctionnalités et une expérience utilisateur plus naturelle. Exemples : Apple Siri, Amazon Alexa, Google Assistant, Microsoft Cortana, Zoho Zia.

Dynamiser votre entreprise avec Zia et Zobot de Zoho

Zoho offre une combinaison puissante : Zia, votre assistant virtuel, et Zobot de SalesIQ, la plateforme de création de chatbots.

Zia : Assistant virtuel de Zoho

Zoho offre un ensemble d'outils pour les entreprises, et Zia est particulièrement doué pour s'intégrer à eux.
Prenons un exemple, Zia analyse les interactions avec vos clients, qu'il s'agisse d'e-mails, d'appels ou de visites sur le site web. Sur la base de ces informations, elle suggère le moment optimal pour joindre chaque client, augmentant ainsi vos possibilités d'établir une connexion du premier coup. Ce n'est qu'un exemple de la façon dont Zia exploite les données de Zoho pour vous rendre plus efficace.
Zia améliore également les relations clients. Lorsque des utilisateurs visitent votre site Web, Zia analyse les ventes précédentes et le comportement des clients. À partir de ces données, elle recommande des produits supplémentaires, ce qui permet aux clients de trouver plus facilement ceux dont ils ont besoin.
Zoho accorde une grande importance à la protection de la vie privée des utilisateurs, et cela s'applique aussi à Zia, qui offre de solides fonctions de sécurité des données. Il s'agit d'un élément crucial pour la gestion d'informations commerciales sensibles.
(Note: Certains ne sont disponibles qu'en anglais.)

Zobot : chatbots de Zoho

Zoho SalesIQ offre une plateforme robuste de création de chatbots, Zobot. Voici en quoi Zobot améliore l'expérience de vos clients : 
  • Réformer le service client : répondre aux questions courantes et libérer votre équipe pour qu'elle s'occupe des problèmes complexes.
  • Qualifier les prospects : identifier les clients potentiels et les aider à se concentrer sur une meilleure conversion.
  • Programmer aisément des rendez-vous : simplifier la prise de rendez-vous et améliorer l'expérience client.
  • Rationaliser les paiements : simplifier le traitement des paiements sécurisés pour améliorer l'efficacité.
  • Intégrer facilement : Zobot se connecte facilement à vos applications internes et tierces existantes, garantissant un flux de données fluide et une expérience unifiée.
  • Créer avec souplesse : personnaliser le chatbot exactement comme vous l'entendez. Zobot offre un large éventail de choix, s'adressant à la fois aux débutants grâce à son interface intuitive de type "glisser-déposer" et aux utilisateurs avancés grâce à ses capacités de rédaction de scripts robustes.

En quoi l'assistant IA de Zoho s'intègre-t-il à vos activités professionnelles quotidiennes? N'hésitez pas à nous faire part de vos réflexions dans les commentaires ci-dessous.
 
L'équipe Zoho France


      • Sticky Posts

      • Recommandez Zoho CRM Plus à vos amis et gagnez des crédits !

        Bonjour à tous,   Vous aimez travailler avec Zoho CRM Plus ? Et bien vous avez maintenant la possibilité de le recommander autour de vous pour aider votre réseau à améliorer son expérience client. Et bien sur c'est gagnant-gagnant ! Comment cela fonctionne

      • Découvrez Zoho Workplace

        Bonjour à tous ! Un domaine personnalisé est devenu une nécessité absolue, non seulement pour les grandes entreprises, mais aussi pour les petites ou, dans certains cas, les familles. Nous avons toujours pensé que se lancer ne devrait pas coûter cher,

      • Découvrez Zoho Learn

        Bonjour à tous, Nous sommes très heureux de vous présenter Zoho Learn ! Commençons par vous expliquer ce qu'est Zoho Learn et comment il peut vous accompagner dans vos processus de formation. Qu'est-ce que Zoho Learn ? Zoho Learn est une solution complète

        • Recent Topics

        • Zoho Quartz Screen Recording

          Hello, can we get access to Quartz, please, as a standalone solution? It would be great for creating training videos for current and future staff on how to use Zoho software according to our company requirements. Thank you

        • This domain is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details

          This is the error i keep getting when trying to use my Zoho Domain Mail. This domain is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details Find attached. I hope this can be resolved very quickly so i can go on and make

        • Tip 26: How to hide the "Submit" button from a form

          Hi everyone, Hope you're staying safe and working from home. We are, too. By now, we at Zoho are all very much accustomed to the new normal—working remotely. Today, we're back with yet another simple but interesting tip--how to hide the Submit button from your forms. In certain scenarios, you may want to hide the submit button from a form until all the fields are filled in.  Use case In this tip, we'll show you how to hide the Submit button while the user is entering data into the form, and then

        • filter broke my data

          I uploaded a file recently from Sheets and it has top 2 rows frozen, with table headers in second row and each one is filterable. somehow my first 2 columns became unfiltered and no matter what I do I cannot reapply the filter?? also didn't realize they

        • Email address for forwarding is not saving and there's no confirmation ema

          Steps to reproduce: 1. Enter my forward email in the email forward section of the account 2. Click save 3. See a notification stating saved successfully 4. Refresh the page, no forward email is saved 5. No email confirmation received at the forwarding

        • How do I move Notes around within a Group?

          It says here: " You can now sort notes by title (alphabetically), or by date modified and date created. You can even organize your notes by dragging and dropping them into a particular order. To sort your notes, simply go to Settings and tap “Sort By.” Please note: all sort settings will be saved and synced across devices, except for custom sorting. Custom sorting will be device specific."However, I am unable to 'custom sort' in either Notebook for Mac or on the Web. In addition, I can't find the

        • javax.mail.authenticationfailedexception 535 authentication failed

          Hi, I am facing 535 authentication failed error when trying to send email from zoho desktop as well as in webmail. Can you suggest to fix this issue,. Regards, Rekha

        • Pocket from Mozilla is closing shop. Don’t lose your favorites . Move them to Zoho Mail Bookmarks now! 📥🔖

          The end of Pocket shouldn't mean the end of your important links and content. Easily import them into Zoho Mail's Bookmarks and continue right where you left off. You can bring over your entire Saves, Collections, and tags just the way they are. Bookmarks

        • Zoho Sign: need to leave document pending for up to a year, or maybe there's a better way?

          I have zoho one, maybe there's a better way to do this with another service than sending a zoho sign template from zoho crm. At the end of the day this requirement is due to regulations, no matter how dumb it may seem. I'm just looking for a way of getting

        • 'Add Tax To Amount' not reflected in Invoice

          Hi Zoho Support, I'm experiencing an issue with tax calculation display in my invoice template. Despite having "Add tax to amount" box checked in the template settings, the Amount column is not showing the tax-inclusive total for line items. Current behaviour:

        • To Do: shareable task links without login

          Hi! I’m using Zoho Mail and ToDo in my daily work, and I’ve run into one limitation that’s a real blocker for me. Right now, to share tasks with managers or directors, they need to have a Zoho account and be added to a group. In practice, many of them

        • Separate Items & Services

          Hi, please separate items and services into different categories. Thank you

        • Unable to edit or delete email address

          I signed up for free Zoho today. I usually am pretty good at understanding and configuring things like this, but your interface baffles me, and your online help is cryptic to say the least. I have spent hours just trying to set up a couple of email accounts in Zoho before pointing my domain MX records to Zoho. I solved some other issues on my own, but I can't figure out this latest problem: I have created two email addresses in Zoho. Let's call the first one myname@mydomain.com and the second one

        • Mastering Zia Match Scores | Let's Talk Recruit

          Feeling overwhelmed by hundreds of resumes for every job? You’re not alone! Welcome back to Let’s Talk Recruit, where we break down Zoho Recruit’s features and hiring best practices into simple, actionable insights for recruiters. Imagine having an assistant

        • We are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com

          I cannot sign up and return the error of we are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com

        • Multi-currency - What's cooking ?

          Hi,       We have been doing this feature for sometime and we would like to give you some glimpses of it.  Working with Multi Currency :        Multicurrency support gives you the ability to handle business transactions in multiple currencies. You can define a base currency for your organization and add more currencies with exchange rates based on the base currency.  Setup :        From the setup page, you can manage all the currencies supported by your organization.       Currencies page        

        • Integrating Chatbot with Zoho Creator Application

          Is it possible to integrate a chatbot with a Zoho Creator application?

        • How to reduce programmatically the image uploaded by user?

          I need a function that will automatically reduce the pixel dimension to 800 x 600 pixels / 180 resolution or (approx. 1.37MB) of image uploaded by user from digital camera, for example, 2271 x 1704 pixels /180 resolution or approx. 11.1MB. After the user selected the image, the function will able to detect if pixels is above 800x600, process the photo (crop/ reduce) and resume upload. Need help...  

        • Dark mode for Zoho Creator / Zoho CRM Code editor

          Hi Team, Is there any plans for Dark mode in Zoho creator / Zoho Crm code editor and development pages in pipeline?

        • Is there a way to make a button scroll down?

          Looking to have a button on a landing page scroll down to another section on the page. Any recomendations outside of coding?

        • Collective-booking event not added to all staff calendars

          We assign two staff to certain events. When the client books this event, it adds it to one staff calendar (the 'organiser') but not the other. How can I ensure all staff assigned to a collective booking get the event in their calendar? (A side note: it

        • ZOHO Android Client

          Hi, I installed the Android app, but it had an issue, so I reinstalled it. I was able to add multiple accounts, but now when I add the next account, it just duplicates the one I already have and will not even allow me to enter the info for another account.

        • I'd like to suggest a feature enhancement for SalesIQ that would greatly improve the user experience across different channels.

          Hello Zoho Team, Current Limitation: When I enable the pre-chat form under Brands > Flow Controls to collect the visitor’s name and email, it gets applied globally across all channels, including WhatsApp, Messenger, and Instagram. This doesn't quite align

        • Enhance Barcode/QR Code scanner with bulk scanning or continuously scanning

          Dear Zoho Creator, As we all know, after each scan, the scanning frame closes. Imagine having 100 items; we would need to tap 100 times and wait roughly 1 second each time for the scanning frame to reopen on mobile web. It's not just about wasting time;

        • Managing Rental Sales in Zoho Inventory

          I am aware that Zoho Inventory is not yet set up to handle rental sales and invoicing. Is anyone using it for rentals anyway? I'd like to hear about how others have found work arounds to manage inventory of rental equipment, rental payments, etc. Th

        • Megamenu

          Finally! Megamenu's are now available in Zoho-Sites, after waiting for it and requesting it for years! BUT ... why am I asked to upgrade in order to use a megamenu? First: Zoho promised to always provide premium versions and options for all included Zoho-applications

        • Zoho Flow to Creator 3001 Respoonse

          I have updated my Flows with the new V2 connection to Zoho Creator, but now some Flows do not work. They take in data from a Webhook and are supposed to create a record in Creator, however creator returns a 3001 message along with a failure, but I cannot

        • File Upload to Work Drive While Adding Records in Zoho Creator Application

          Hi I am trying to set a file attachment field in zoho creator form, to enable the user to upload a scanned document from their local pc. The file should be uploaded to zoho workdrive and not to the default zoho creator storage. The file link should be

        • Why not possible to generate?

          Using this https://desk.zoho.com/DeskAPIDocument#TicketCount#TicketCount_Getticketcountbyfield on my ZML script url :"https://desk.zoho.com/api/v1/ticketsCountByFieldValues?departmentId=XXXXXXXXXXX&accountId!=XXXXXXXXX&customField1=cf_country_1:XXXXXX&field=overDue"

        • email

          Hi My crm email is not working, can you check, I have zoho one account.

        • Need option to see Mass Emails & Cadences in Gmail Outbox OR a dedicated Zoho Outbox

          Hi everyone, Right now, when we send 1:1 emails from gmail (with gmail API connected to Zoho CRM), those emails appear both in gmail's sent folder and in Zoho CRM. That works well. But when we send Mass Emails or Cadence emails form Zoho CRM, they are

        • I can't found API for Sales Receipts

          Hello May you please help me to find an API document for Sales Receipts to get data and retrive a custom fields like Invoice and credit notes Regards

        • Kaizen #205 - Answering Your Questions | Managing Picklists and Enabling History Tracking via Zoho CRM APIs

          Hello everyone! Welcome back to another post in our Kaizen series. In this post, we will look at how you can manage picklist fields in Zoho CRM using APIs. This topic was raised as feedback to Kaizen #200, so we are taking it up here with more details.

        • Multiple Vendor SKUs

          One of the big concerns we have with ZOHO Inventory is lack of Vendor Skus like many other inventory software packages offer. Being able to have multiple vendor skus for the same product would be HUGE! It would populate the appropriate vendor Sku for

        • Internally created tickets

          Hi there When tickets are created internally on-behalf of customers - there is nothing to show that the ticket was created by an internal agent. This means, that it's easy for our agents to confuse tickets which were created by internal team members and

        • Automatically change website passwords

          Hi everyone, We just switched to a Professional package to also use the "Automatically change website passwords" function. But I cannot find anything about it, how to use it, anywhere. Does anyone know how I can use this function? Best, Caspar

        • Change Invoice Prices for an Effective Date

          Hi, It would be a really good feature to be able to change the prices on invoices/recurring invoices from an effective date in the event of price increases. For instance, I am in the process of increasing prices that will be effective from a specific

        • "Other Current Asset" accounts as "Paid Through" accounts in Expense

          It would be incredibly useful to be able to assign accounts of type Other Current Asset as Paid Through accounts in Expense. Currently, Other Current Liability are permitted as Paid Through Accounts. This makes sense, as Credit Cards are current liabilities.

        • Multi column open text questions that allows respondents to add rows for additional information

          I need to create a question that has 2 columns with open text, but I also need to allow respondents to click a "+" button, or something similar, so that they can add additional information if they choose to. I've tried using the Multiple Textboxes type

        • Bot Filtering & Apple Mail Privacy Protection Compliance in Zoho Campaigns

          Dear Campaigns Users, The wait is over! We’re excited to announce that the enhanced bot filtering feature is now live in Zoho Campaigns. This update brings greater accuracy to your email campaign reports by distinguishing real user engagement from automated

        • Next Page