COP - Company Operations Manual

COP - Company Operations Manual

BACKGROUND We are Bistrotheque a restaurant company based in East London. As we began to plan the expansion of the company we realised that systematising our operations as much as possible was key. We brought in existing systems to manage purchasing, stock, cost of sales, labour, etc. However, we found nothing suitable on the market that managed the rest: training, procedures, knowledge, health & safety, etc so we have developed our own, online Company Operations Manual (COP) using Backpack. Currently we are in Phase 1, which is about building two draft sections, Admin & Waiter, covering recruitment, training, procedures, check-lists, health & safety and a company directory. As part of that we need to embed various forms into the system to record various. 

From our investigations Zoho Creator seemed to provide a simple solution. We also use Zoho Invoice and Zoho Docs so from that perspective it made sense. We have tried out building some forms to check the system, but we're not quick at it and we don't have the skills to make them as slick as we want. Once these draft sections are completed we will road test it. Firstly by training all waiters and admin using the training plans we've devised and them then using the embedded forms during their working routines. 

We are looking for a developer to help us build the forms we require for this first phase, refine this once it's been road tested and then work with us to build more forms as we expand the COP to cover all job roles. AIMS

 - To create a system that helps us manage and monster the business

 - To create a system that reduces admin costs, by moving the information around the company automatically ensuring the right person gets it 

- To create dynamic forms that help people do their jobs , for example: check-lists which show tasks specific to the day selected or forms that work like a dynamic decision tree, allowing employees to find the right procedure for their circumstances

 - To create a scalable system that can be applied to new restaurant sites

 - To not over complicate and create a simple, bug free system that works

 - To create forms that graphically fit with our brand values

 - To find a positive developer that we can work with over the next year, seeing this project through completion REQUIREMENTS General - New Starter Form Waiter - Opening Check-list - Closing Check-list - Practical Assessment - EPOS Assessment Admin - Export Discrepancy Form - FnB Discrepancy Form Health & Safety - Risk Assessment Review 

We have more detailed information on the above, which can be sent to interested parties. As we are building a draft version our ideas aren't fixed and if a developer suggests ideas which fit our aims we are open to them. BUDGET - TBD we are flexible to fixed price or hourly quotes for the above works - Currently require a quote for phase 1 TIME SCALE - The above would need to be completed by 28th October 2011 - A refinement will take place in mid to late November 2011 - Roll out to other job roles will take place from January 2012 through to March 2012 - Roll out to another site will start in March 2012 CONTACT Pablo Flack Director pablo@bistrotheque.com


Budget : TBD | Duration : 3 weeks

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