Creating, replying to, modifying and merging Desk tickets from Cliq conversations with customers

Creating, replying to, modifying and merging Desk tickets from Cliq conversations with customers

When we first learned that Zoho has a mobile messaging tool, we did automatically think that it would be awesome to directly convert a chat which includes video and voice parts in it to a ticket in Desk but later we found out that the integration didn't include such revolutionary features. Cliq was just another mobile/desktop communication tool.

We want strongly suggest you to include such features as exporting the history of a chat directly into one of your other solutions such as Desk, Project, CRM, People, Recruit etc as an communication entity record in that application (As a ticket in Desk) and also allow us to even merge it or attach it with an existing record.

As a clear example I would like to be able to add a mixed (text, video, voice) chat session with a customer into an existing ticket on Desk as a separate thread and be able to watch the video portion of it or to listen to the multimedia content from the ticket itself later on.

I also would like to respond to a customer later on from the Desk ticket by triggering a Cliq connection which would automatically start a Cliq session on the mobile app but also automatically record it as a thread in the ticket without labeling it later in Cliq as a Desk ticket thread because it was directly started on the Desk ticket.


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