Custom unsubscribe action: deactivate custom field

Custom unsubscribe action: deactivate custom field

We are currently implementing ZOHO campaign for a client with the following scenario:

- Users are synced from ZOHO CRM to Campaigns twice a day and added to mailing list
- Users from ZOHO CRM carry custom fields "Newsletter" and "Auto Responder" depending if they signed up for one of the two options
- The custom fields are used to divide 1 list into 2 segments
- 1 segment is for a regular newsletter - 1 segment is an auto responder based on a custom date field

Our objective is:

- users should be able to click on unsubscribe link and only be unsubscribed from the corresponding segment
- we don't want to remove the contact from the complete list
- we need to customise the unsubscribe action for both segments so that it only deactivates on of the two custom fields
- contacts will be synchronised back into CRM with updated field settings (from there we will catch the information to be displayed on the clients's website)

Currently we have to following problem:

- clicking unsubscribe link removes the contact from the list instead only from segment
- we don't have the chance to edit the custom fields to update them in CRM and fetch the data correctly from Typo3

It's a bit complicated, I know, but maybe you get our point. Basically, all we would need is some action that allows us to modify our two custom fields when the user "unsubscribes" instead of removing him from the list.

Thanks! Sebastian


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