Customer Updates Card During Dunning - Why is there no Automatic Charge for Invoice??

Customer Updates Card During Dunning - Why is there no Automatic Charge for Invoice??

Zoho,

When a payment fails and the subscription moves to dunning, the customer gets an email notifying them of the failed payment. They have the option to update their credit card information. When they update their credit card information, there is no automatic charge that runs for the outstanding balance on the subscription. Why? This is not how most other subscription platforms handle this. As soon as the new credit card information is inputted and verified, the system should attempt to charge the past due amount automatically. This is to quickly resolve the overdue balance and restore the account to good standing. Ideally, the hosted payment page would both verify the card and charge the outstanding balance, and if the charge is declined, the card should not be put on file for the subscription. But at the very least, there should be an automatic charge attempted when the credit card is updated on file, if there is outstanding balance.

All the large subscription platforms have the option to immediately try to charge the credit card for payments due when the customer updates their credit card. Zoho needs to have this...


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