Declined chat - no option to pick up
As a supervisor, if I decline an active chat, I should still have an option to pickup a chat at anytime.
On a current chat transfer from a bot - after a decline, there is no option to pickup the chat or join the conversation and thus the chat will just sit there.
On a current chat transfer from a bot - after a decline, there is no option to pickup the chat or join the conversation and thus the chat will just sit there.
I have attached a screen shot below of what it looks like after I decline an incomming chat transfer.
Topic Participants
Michael J.
Sasidar Thandapani
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