Deleting unwanted ticket replies

Deleting unwanted ticket replies

Hello,

In a Zoho Desk Ticket thread, sometimes one of the recipients has auto-reply activated.
This creates a new message in the Ticket thread that not only pollutes the thread, but most importantly cannot be replied properly because usually auto-reply e-mails don't do "reply all", so the other recipients are not included.

I want to delete such a message in the Ticket thread.

I searched the help of Zoho Desk, but only found a way to mark as Spam (https://help.zoho.com/portal/kb/articles/marking-support-tickets-as-spam) which I understand will "ban" the user also. This is not what I want.

For now, the only convoluted workaround I found was maybe to Split As New Ticket and then delete the new ticket, but this is suboptimal.

Is there a solution for this ?

Best regards,
Paul


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