Display Customer information in ticket ?

Hi,

We successfully implemented Zoho Desk in our small support team recently, and one feature would ease our way to better answer our customer :

I Would like to have some custom fields from Customer profile directly visible from the ticket view.

- is it possible, to have those fields reported to the tickets as lookup field ? how ?

- if Not : it would be a nice improvement for Zoho desk

Thank you !

Stéphane

Sticky Posts
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