Edit Email Subject when Replying/Forwarding Only

Edit Email Subject when Replying/Forwarding Only

It would be very beneficial to be able to change the email subject when replying/forwarding an email from a ticket, but NOT the actual ticket subject.  Leaving the Zoho ticket in the subject is fine.  Maybe have the option to create a "New Email Thread" in this scenario.

Use case: Needing to retain customer information in the email subject when communicating with a customer, but not wanting to include said customer information when emailing a vendor or 3rd party from the same ticket.

Poorly created paint example-



Workaround 1: Edit ticket, change the subject, send the email, edit ticket again, change the subject back

Workaround 2: Create another ticket, use the Zoho Parent-Child ticket extension to link the two tickets together.  Maintain email communication to the customer in the Parent ticket, email communication to a vendor/3rd party in the child ticket.


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