End-of-series Actions to remove subscriber from list not functioning

End-of-series Actions to remove subscriber from list not functioning

Hello, 

We send out notifications to people about rewards for renewing their software license early. I have created an autoresponder with a single email for each 30/60/90/120 day period where I manually add subscribers to a list who are eligible for the reward. The autoresponder is set to send after people are added to the list with and End-of-series action set to immediately remove these subscribers from the list after the email has been sent. However, after sending this morning I see everyone is still on the list. I had a similar issue with another autoresponder so I'm unsure how this is supposed to function. As of now, I've not seen the End-of-series actions remove people from the list as its supposed to. Is it better to do a single email as a Campaign rather than an Autoresponder? 

The ideal state (as this is how I was shown to do it in MailChimp) is to manually add email addresses of our contacts (already in a "master" contacts list in Zoho Campaigns) who should be getting the email. Once they receive the email and the data is sent back to Zoho CRM (I have fields indicating message status) they are removed from this list and are back in the master contacts list. I was hoping to automate this process based on CRM data but there are too many variables that make automation unreliable (already in communication with client so no need to send email, incorrect/missing data in Zoho CRM, chosen not to renew, etc.). Is this best practice or am I overlooking something that makes this method not the best choice? 

Thanks for any help/advice you have! Still learning the ropes of Zoho Campaigns (and automated email marketing itself). 

Jeff



      • Sticky Posts

      • Marketer's space - Understanding portal roles in the new user management system

        Hello, As part of our new user management setup, we recently introduced portals and workspaces. Portals enable you to manage multiple products under a single brand within a single account. Workspaces are the spaces you can create within a portal for individual

      • Promote Campaigns on your LinkedIn Company page

        Hello!   We are happy to announce that Zoho Campaigns has further improved its integration with LinkedIn to provide more services. This time, we've come up with a new feature where you can promote your email and social campaigns on your LinkedIn company page.   LinkedIn company page is a hub where followers are updated about the company, its products & services and of course new features & updates. It acts as a public portal for prospects, vendors and partners, etc. You can engage your followers

      • The much-awaited real-time sync between Zoho Campaigns and Zoho CRM is live.

        Hello all, You don't have to wait for 24 hours to pull data from CRM to Campaigns anymore. Instantly bring subscriber data from contacts, leads, and custom modules and get going with your nurturing process right away.  What has changed?  We have two types of syncs now: Immediate and periodic.  The UI: We have cut down on the number of steps for the sync from three to two.  When to use which sync: Immediate Sync: When you want the data to get reflected in Campaigns as and when it is added in CRM.

      • Marketer's Space: Template Editor - Dynamic Content

        Dynamic content has become an inevitable part of email marketing. It's basically the process of displaying content to your leads that is relevant to them based upon them matching a particular criteria you have set previously.    To put it in simpler terms, it is the right content for the right people at the right time.    How to use the dynamic content While creating an email campaign, you go on to select a pre-designed or basic template to add content, and then click Advanced --> Dynamic to create

      • Sending Autoresponders to Existing Contacts

        Hello! In recent times, many of our users wanted to send Autoresponders to existing contacts. Since, these contacts existed already; they will never be receiving that message scheduled in the Autoresponders.  But, is there really a way to push these Autoresponder message(s) to such existing contacts? Well, Zoho Campaigns has again come up with a solution for such request laid by many of our users. We are happy to announce the new enhancement on Autoresponders through which you can send the Autoresponder