Error email not exact - Zoho CRM says "Zoho CRM says 'duplicate data'. Check the input for Email and try again."
Looking for a solution to an Error here.
Our current flow is set up with a webhook when a lead is created by a lead capture form on our website.
Our flow has a decision to update the existing lead if an existing matching email is present.
One of the issues we seem to have is when a customer returns to the website and inputs their email with different capitalization compared to the original lead it will Fail to update the Lead.
Example:
existing lead email: warwick@zylker.com
new entry email: Warwick@zylker.com
The flow seems to find the different capitalised lead with no issue but then fails to update existing at end of the flow to update.
The flow seems to find the different capitalised lead with no issue but then fails to update existing at end of the flow to update.
Error = Zoho CRM says "Zoho CRM says 'duplicate data'. Check the input for Email and try again."
I have tried changing the Create or Update module entry to be the ${lead.Email} from Fetch lead however the input for Create module entry still grabs the original Email from Webhook.
Hopefully someone knows a way to fix this.