Error Performing Transition Via API
Hello,
I have a custom function in Zoho Desk that will transition tickets. The function was working great until I made two of the transitions common. I am able to transition it from the Original state via the function, but not from the newly added common state. I revoked the blueprint on the ticket, put it back in, turned off the blueprint, turned it back on. Additionally, I am able to manually transition the ticket, but get the following error in my function:
{"errorCode":"UNPROCESSABLE_ENTITY","message":"Validation failed for the condition : Exception occured while performing transition : 488467000042394165 for the entity : 4*************** : BP_E17:Exception while performing transition : 488467000042394165: BP_E18:This transition can't be performed from the given state: 488467000042394145"}
I noticed that the API documentation is lacking on this topic. But here is what works for the original states:
transitionTicket = invokeurl
[
type :POST
parameters:params
connection:"********"
];
info "Transition Ticket: " + transitionTicket + "";
Thanks for your help!!