Fireside chat with Zoho Desk and LateShipment
Hello, customers!
Zoho Desk's Marketplace contains over 300 extensions for various functions. LateShipment is one of our key marketplace technology partners for helping you manage deliveries effectively.
With the Zoho Desk+Lateshipment integration, you can create delivery-related tickets, track parcels, offer real-time delivery updates to clients, and be proactive in identifying and reducing delivery failure risks, among other things.
We're excited to invite you to a fireside discussion with our Customer Support Manager, Micheal Ashwin, and Lateshipment CEO, Sriram Sridhar, on August 21, 2024.
Register here to join us for an interactive discussion on the integration. Some of the key benefits of the integration:
- Receive predictive alerts for shipments that require your support team's attention
- Auto-generate tickets with real-time tracking links so support teams can stay on top of shipment-related customer issues even before they affect your customers
- The option to choose events for ticket creation
- Threaded updates to a single ticket provide support agents the latest status
Sticky Posts
Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration
Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools
Apple iOS 17 and iPadOS 17 updates for Zoho Desk users
Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help
Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences
Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
Zoho Desk Cheat Sheet For The Year-End
Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
Deprecation of older versions of ASAP Mobile SDK | Zoho Desk
Hello, everyone. Greetings from Zoho Desk ASAP! In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions