Hello everyone!
 
Let's start with a question - What do you think is the key to a thriving business?
 
Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achieving this requires a well-informed team? A team that's aligned with the bigger picture, aware of your business operation trends and overall performance?
And, that is exactly what the SalesIQ TV App brings to you. Keep your teams informed with real-time updates on overall business performance, visitor metrics, and other crucial KPIs on the big screen, with the all new SalesIQ TV App, now available for Apple and Android TVs!


What is the SalesIQ TV App?

The SalesIQ TV app offers a fresh, visual perspective of your business's relevant KPIs on the big screen with live visualizations that include maps, trend graphs, and charts. Gain helpful insights into your visitor traffic, explore operator activities with details on top performers, track conversation metrics, get department insights, and analyze feedback all in one place, from the comfort of your Apple TV or Android TV.

What do you get?

1. Map view for Real-Time Visitor Monitoring

The SalesIQ TV App offers a dynamic map view that lets you monitor real-time visitor activity across your website or mobile app.
  • The map view gives you knowledge of where your visitors are coming from, providing you insights on the locations where your business is thriving and also, other locations where you could concentrate on for expansion and development.
  • Watch as visitors’ geographical locations light up the map, with ripple effects highlighting regions with high visitor density.
  • Giving you the total count of all visitors along with an emphasis on the count of returning visitors, the map view gives you an instant overview of where your audience is coming from.

2. Comprehensive Dashboard of Key Business Metrics

The dashboard offers a holistic view of your organization’s performance, with options to view data by portal-wide or department-specific perspectives. By default, the dashboard displays data for all departments, giving you a comprehensive look at the overall operations.

Image
  • Know real-time chat stats: Get a clear picture of the count of total, open, and closed chats over the last 24 hours in your portal, letting you know the chat capacity of your portal in real-time.
  • Monitor team availability: A metric to tell you exactly what your operators are doing at any given time for elevated monitoring. Get to know the real-time status of your operators i.e how many operators in your portal are currently online, engaged, offline, busy and idle with data refreshes every 2 minutes. 
  • Keep an eye on missed chats: The top five departments with the highest missed chat counts from the last 24 hours are highlighted, helping you identify where attention is needed most.
  • Customer satisfaction highlights: Gauge recent customer satisfaction with average feedback rating from the last hour. Also, get details of the top 5 negative feedback ratings from the last hour, helping you quickly address customer concerns.
  • Top departments recognition: Highlight departments that are excelling in chat volume and response time over the last hour, showcasing departments where operators are both active and efficient.
Pro-tip: The dashboard also offers a comparison trend for some reports with the actual count of the difference of data from the last week at that particular time, allowing you to see whether your numbers are better (upwards arrow in green) or not (downwards arrow in red) as compared to last week. This is available for chat metrics (overall, open and closed chats), missed chats, average waiting time, and average response time.

3. Customizable Views

  • Tailor the dashboard to display data based on portals or departments, giving you a clear picture of performance metrics that you need. So if you wanted to display the data for a couple of departments alone, you can customize the dashboard view by choosing specific departments.

  • Enable trend graph on your map view to display a line graph depicting the trend of total visitors in relation to returning visitors in hourly intervals for the last 24 hours.

Why use the SalesIQ TV App?

  • Improved visibility and transparency: The TV app facilitates clear and straightforward reports, ensuring that all team members are aware of where the team stands, allowing transparent discussions and decision-making for continuous improvement.
  • Enhanced collaboration and team alignment: By offering a shared view of data, the TV App helps align everyone’s understanding of team functioning, progress, and challenges.
  • Customer-centric focus: With the teams able to view the negative feedback received from customers, this will enable everyone to tailor their approaches more effectively to meet individual customer needs and enhance overall customer satisfaction.

Get Started Now!

For Apple TV:

  • Open the App Store on your Apple TV and search for the Zoho SalesIQ app.
  • Install the app by selecting it and tapping “Get.”
  • To log in, enter the Activation Code shown on your Apple TV in the device login screen in your browser. 

For Android TV:

  • Visit the Google Play Store on your Android TV device and search for the Zoho SalesIQ app.
  • Download and install the app.
  • Follow the login instructions to start monitoring your data.
Points to remember:
  • SalesIQ TV app is available only for Professional and Enterprise plans.
  • Only operators with administrator privileges will be able to set up the TV app.
  • TV app offers multi-device login i.e. up to 5 devices can be logged in at the same time.
  • If you are using multiple SalesIQ portals, you can easily change/select the portal right from within the TV app by navigating to Settings > Portal.
With the SalesIQ TV App, you can keep a close eye on your visitor data and team performance, making it easier than ever to manage your business. Download the SalesIQ TV App today and take your monitoring capabilities to the next level!

For more information, check out our detailed help-guides here.

Warm regards,
Hameetha




        • Recent Topics

        • Remove County field from Customer Address input screen (or allow input to be deleted)

          We are in the USA and have just noticed that there is now a County field in the Customer Address input screen (and maybe other areas of Zoho Books, but this is the one affecting us at the moment). County is not important to our business, and in fact we

        • Notificación de cumpleaños

          Hola: Se puede enviar alguna alerta de felicitación al personal que cumple años, que se dispare solo? Si existe como se puede hacer? Saludos

        • Automation#25: Move Tickets to Unassigned When the Owner Is Offline

          Hello Everyone, Welcome to this week's Community Series! 'Tis the holiday season—a time when work often takes a brief pause. The holiday spirit is in full swing at Zylker Techfix too, with employees taking some well-deserved time off. During this period,

        • Callback URLs

          I need to connect to an external service through an API that requires me to provide a Callback URL so that a status update can be sent back when the API request has been processed. Is there a way to do this in Creator without having to use a middleware

        • Email signature not being included if user creates ticket / sends email

          When I create a ticket (send email), the signature doesn't appear to be added to the ticket. Can you confirm if this is the case? It would obviously be useful to include the user's signature even when sending a client an email and not only on replie

        • Zoho Notebook window ignores taskbar

          When maximized to full screen, the Zoho Notebook window ignores the presence of the taskbar and overlaps it. What could be the problem? Linux Mint 22 Cinnamon. Zoho Notebook 3.2.0

        • URL for job opening

          I would like to ask you to add this feature to the product: create an unique url for each job opening on Zoho Recruit, so that I can add a link to it when I post the opportunity in a mailing list or on a forum.

        • Document images

          We used to be able to rotate the images but this has now been removed ???

        • VENDORS ARE NOT SYNCHED WITH CONTACTS IN CRM

          Hello, While the ACCOUNTS and CONTACTS (Including the primary contact) are synced with the CONTACTS module in CRM, the vendor's CONTACTS are not synced with CRM - which basically forces the users to re-enter all vendor's contacts twice and then update

        • Involved account types are not applicable when create journals

          { "journal_date": "2016-01-31", "reference_number": "20160131", "notes": "SimplePay Payroll", "line_items": [{ "account_id": "538624000000035003", "description": "Net Pay", "amount": 26690.09, "debit_or_credit": "credit" }, { "account_id": "538624000000000403", "description": "Gross", "amount": 32000, "debit_or_credit": "debit" }, { "account_id": "538624000000000427", "description": "CPP", "amount": 1295.64, "debit_or_credit": "debit" }, { "account_id": "538624000000000376", "description":

        • KB Templates

          * It would be nice if Zoho can provide users an option to create custom templates for KB articles. Also, it would be nice as well if the users can have an option to 1.) select a default template and 2.) declare default tag/tags, for KB articles created through Ticket's resolution.

        • Zoho CRM Reports Module on Mobil App

          I have the mobile app and the reports module doesn't appear in the sidebar for some reason. I saw a Youtube video where the user had the Reports module on mobile. Is there a setting to show it on mobile? Thanks.

        • Contacts Don't Always Populate

          I've noticed that some contacts can easily be added to an email when I type their name. Other times, a contact doesn't appear even though I KNOW it is in my contact list. It is possible the ones I loaded from a spreadsheet are not an issue and the ones

        • Zoho Projects Android app update - List view enhancement

          Hello, everyone! In the latest android version(v3.9.15) of the Zoho Projects app update, we have enhanced the List view of tasks. We have also introduced a complete scroll of the tasks in the list view without scrolling the task fields(status, start date,

        • Print PO receipt

          Hi I would like to print the PO receipt. There does not seem to be any way to do this. I track batch numbers and printing the PO does not show this. Only the receipt would show the details of the receipt. Currently I print the screen which does not have

        • On the US Data Centre rather than the UK but dont know how to migrate it

          We have a new staff member with an external email address and cant add them to Zoho chat - we have been told its becuase we are in the UK but on a US Data centre - we therefore need to change it but no idea how to can anyone else as we are going round

        • Zoho Sheet Custom function column showing Error #EVAL!

          Hello I have a custom function in Zoho Sheet developed to convert a date time from one time zone to another. The custom function takes date and time columns and then using subHour( ) converts the time to PST time. However, though the custom function works,

        • How to add a Data Updated As Of: dynamically in text?

          I need to add a "Data Updated As Of" in the dashboard to show when was the last date the data was updated. I tried to create a widget but it does not look really good, see below. Is there a way I can do this through the text widget and update it automatically

        • Create Your Own Issue Management System

          Effective issue management is a cornerstone of project success. Every bug or issue, no matter how small, needs to be tracked and resolved in time to maintain project momentum. In this post, we’ll explore how an issue management system in Zoho Projects

        • Resource utlisation

          Dear Team, We use the excel for the weekly predicted people utilization how the resource are allocated , is there any way that i can use any of the zoho products.

        • Ask the experts - A live Q & A discussion on Zoho Recruit

          We are delighted to come back with another edition of Ask the Experts community series. This edition, we'll be focusing on everything about Zoho Recruit. The topics will focus on the features that are used/asked by the majority of users and also based

        • Bug - OTP (email) and No Duplicates

          Scenario: Form with an email field, Validation: "No Duplicates" (because I want to ensure 1 entry per email). Embedded form into website (JS option). Enabled email based OTP. 1st test (via my website) - entered my email address - sent OTP - entered pin,

        • Personal Facebook page posting instead of Business Page

          I have a Facebook page that is associated with my Personal Profile and I am the Admin of that Page. I would like to schedule and Post to my Personal Page not the Business Page. Each time I try to connect to the "Page" it takes me to the Business Page. Is there a way of connecting to my personal page?

        • Fixed asset management

          I want to know if there is any individual module for fixed assets management

        • Recording depreciation of fixed assets as a percentage of residual value

          In India, fixed assets are depreciated as a percentage of their residual value at the beginning of each fiscal year. I went through the documentation for creating recurring journal entries, but could only find ways to depreciate by a fixed rupee amount

        • Function #28: Automatically calculate Customer Loyalty points

          Hello everyone, and welcome back to our series! Today, we're excited to share a workflow designed to streamline the management of loyalty points. Many businesses offer incentives or rewards in the form of loyalty points to their customers as a way to

        • Function #6: Calculate Commissions for paid invoices

          Zoho Books helps you automate the process of calculating and recording commissions paid to sales persons using custom functions. We've written a script that computes the commission amount based on the percentage of commission you enter and creates an

        • How to Add Product SKU in Invoice?

          How to Add Product SKU in Invoice?

        • Tracking movement between departments

          I've been developing a reporting system in Zoho and one of the groups I want to develop a report on primarily moves tickets from department to another. Is there a way to set up the reporting on Zoho (or Zoho Reports) that can tell me the number of tickets

        • Zoho CRM Calendar View

          Hello Zoho team, We need desperately a calendar view next to list, kandan and other views. I think it should be easy to implement as you already have the logic from Projects and also from Kanban View in CRM. In calendar view when we set it up - we choose

        • Call transcrition working for ringcentral?

          I don't see anything about what telephony providers can be used. The Zoho support person A said that RingCentral isn't supported. Zoho support person B said that it works, just make sure the call recording link works. Excellent instructions here: Call

        • What is syntax to call creator function (or trigger a creator workflow) from CRM deluge?

          What is syntax to call creator function (or trigger a creator workflow) from CRM deluge?

        • WhatsApp and Zoho Creator Integration

          How we have integrate WhatsApp App with Zoho Creator without using external application ?

        • Improve Creator Calendar Report

          Please can you improve the Creator Calendar Report General There is no way to highlight certain days, for example weekends or public holidays. There is no way to hide certain days, for example weekends. There is no way to modify the day header, it just

        • Important updates to Zoho CRM's email deliverability

          Last modified on: Jul 24, 2024 These enhancements are released for all users across all data centers. Modified on: Oct 30, 2023 Organisations that are in the Enterprise and above editions of Zoho CRM, and have not authenticated their email-sending domains

        • Custom modules not showing in developer console

          I'm trying to create a custom summing function for a custom module I made in my CRM. When I go to create the function, my module isnt showing up. Do I need to share the custom moldule with my developer console or something of the like?

        • Chart with Filtered Data vs Unfiltered Data

          I am looking to create a chart view that displays the full data set vs a subset of the data filtered by user filter. However I do not seem to find any method by which to exclude a plot from the applied filter or any other method by which to display the

        • Meetups Gratuitos Junio 2024 - Profundiza en las funcionalidades de tu Zoho CRM

          Este junio, aprende a sacar el máximo provecho de tu Zoho CRM en la segunda edición de los Zoho Meetups 2024. Los días 18 a 21 de junio, Zoho organiza los Meetups gratuitos para usuarios de Zoho CRM en Valencia, Barcelona, Madrid y Sevilla, donde expertos

        • How to get the Dashboard page to be the first page when you open the app

          So when it opens on a tablet or phone it opens on the welcome page, thanks.

        • Integration between Zoho CRM and Zoho WorkDrive

          I'd like to search Zoho for an invoice I've added as an attachment (pdf) to an account. The name of the invoice is 1388-advertiserx-July.pdf - but I can't find it using the search function for any of these terms: 1388 1388-advertiserx 1388-advertiserx-July.pdf

        • Next Page