How can I renew my cancelled storage plan subscription

My storage plan expired, and I received an email shown below, stating that I should write to payments to renew my account. I have tried to renew with credit card and paypal the subscription, but it always rejects the payments. Does this mean that Zoho must allow the accounted to be "unblocked" to allow a new payment?

Your Zoho Mail account has been cancelled due to non receipt of payment. Your account is now downgraded to the Free plan.If you would like to renew your account, please write to payments@zohocorp.com. We look forward to working with you again!

Many Thanks