How to add/remove tag to a ticket with function?
Hi,
I have had to create a function in Zoho Desk. However, it appears that the syntax differs from that in CRM.
I realized that it is necessary to add organization ID in some commands what is not necessary when you create a funciotn in CRM.
Could you help me with adding and removing tags? Here is the code:
- ticketData = zoho.desk.getRecordById(orgID,"Tickets",Ticket_Id);
- // Can I get the realted Contact with the following command?
- contactData = zoho.desk.getRecordById(orgID,"Contacts",contactId);
- if(contactData.get("TRIAL") != null)
- {
- trialDate = contactData.get("TRIAL");
- if(trialDate.toDate() >= zoho.currentdate)
- {
- ticketTags = ticketData.get("Tags");
- ticketTags.add("TRIAL");
- ticketData.put("Tags",ticketTags);
- zoho.desk.update(orgID,"Tickets", ticketData.get("id"), ticketdata);
- }
- }