How to manage emails, Outlook and ticket

How to manage emails, Outlook and ticket

Hi,

We are using Outlook for our support@ email, and I want to move to Zoho Desk.

We receive many emails, some automated, some from customers, and some calendar appointments.

I guess we need to get used to utilizing Zoho Desk as our main email client, but one of my concerns is that sometimes I see emails in Outlook that are not appearing as tickets in Zoho Desk. Second, how do we manage calendar appointment's email?


Is there a way to use both together without doubling our work? For example, if we close a ticket in Zoho Desk, can it be marked as "read" or moved to a "completed" folder in Outlook?

thanks


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