Iframed editor reports old web browser version

Iframed editor reports old web browser version

Hi there,

We've been using Zoho docs for a while now with out any issues at all. But lately we've received some reports from one of our customers were this (see attached image below) error message are being displayed. They're using Windows 7 with Internet explorer 11.

Are there any known issues with this setup? Or might there be an issue with detecting current user agent (web browser)?



      • Sticky Posts

      • Zoho Office Integrator: Moving to the all-new Zoho Sheet

        We introduced the latest version of Zoho Sheet—Sheet 5—in early 2019. This new version consists of a new user interface, improved performance, and an array of useful features. As a part of this, we will upgrade our Remote API integrations to the new version's editor interface on February 29, 2020. Update: The remote API integrations upgrade to the new version's interface will be done on April 15, 2020. Here are some exciting enhancements the new version of Sheet offers for our API users: An AI-powered

      • Businesses prefer Zoho Office Integrator over Microsoft WOPI - Here's why

        Businesses often have difficult decisions to make when building web applications that provide document management capabilities for their users. For example, what's the best solution to integrate with online office editors— Zoho Office Integrator or Microsoft

        • Recent Topics

        • How can I format numbers in an html table?

          I am building an html table to display how much people have paid, but the numbers are losing their formatting: application_table = application_table + "<td style='text-align: right;'>" + payment_row.Amount_Local + "</td>"; Amount_Local is a decimal field,

        • Zoho connect manuals and workflows

          Is there any plans to allow workflows to be triggered from changes or edits to a manual? It would get us over the line for deployment if there was.

        • Introducing Screening Bot for pre-screening automation

          We’ve transformed the chatbot experience in Zoho Recruit! What was once a general Chatbot for sourcing is now a streamlined system with dedicated tools. The original chatbot has evolved into the Sourcing Bot, while the newly introduced Screening Bot simplifies

        • Customer Portal Users Metrics

          Hi, Is there any way to know who and when a specific customer portal user accessed? without having to use the metrics page.

        • Notebook stacks

          Hello, Are you planning to implement some kind of notebook grouping, similar to evernote stacks? I know that we can group notes inside of the particular notebook but for a lot of us it is not enough I belive. Sometimes that additional layer for organization

        • Multi Step Parallel Transitions for Blueprints

          We have two processes, that are sequential and can be done simultaneously inside of one module. For example: For order processing, we have to kinds of tasks: tasks that need to be done at the car directly (for example repairs) and tasks where the physical

        • Accessing Attachments in Zoho Recruit Extension for API Integration

          Hi, I am currently developing a Zoho Recruit extension to integrate with a third-party application. As part of this, I need to retrieve the attachment file from the current record and include it in an API request. However, I couldn’t find a relevant Zoho

        • CRM - QR Codes and Bar Codes

          Hi I am using CRM to run my service team - Asset maintenance business We need to move to and generate a QR code for each Asset we look after. And we need Bar code reading for the testing we do. (pre-bar-coded sample bottles are provided by the lab) Does

        • Mails to Deals

          Hi everybody. We are using ZOHO CRM connected to ZOHO Mail and we have a big trouble, which our ZOHO partner is not able to solve. Zoho CRM automatically connects received emails to last edited live Deal of the same Contact. For us this logic is very

        • How to check if the sum of number fields match 100%

          I have 12 fields (12 months) which contain a number. When I sum the fields in a formula field I see the total, but I want to be sure that the total is always 100 (%). How do I validate that, since you can't validate an formula field it seems.

        • How to Send Weekly Scheduled Emails of a Custom View

          Greetings, We have a custom view called "All Employee View" for the Employee form. We are able to manually export that view using the "Export" button: However, we want to programmatically export this view as an XLS file each week and send it in an email

        • Introducing our latest privacy enhancement - Hiding email IDs in Zoho Cliq Networks

          Hello everyone, Zoho Cliq Networks offers a powerful collaboration platform that allows businesses to create dedicated digital workspaces for external vendors, partners, or individuals you want to communicate with professionally without adding them to

        • The amount entered is more than the balance due for the selected bills."

          Hi Team i am trying to record payments for vendors using API and getting this error in response as { "code": 28011, "message": "The amount entered is more than the balance due for the selected bills." } JSON is prepared according to Documentation and

        • Custom Icon on zoho Creator APP

          Is is possible to have a company logo as the APP image rather than the Zoho image?  thank you.

        • Can I print a set of record templates as a single pdf?

          I have a record template formatted as a gift certificate. I can email a single gift certificate to each recipient, but I also need to print the whole batch for the organiser, and they won't want 40 separate files. The layout needs to be identical, so

        • Which WhatsApp API works seamlessly with Zoho CRM?

          I’m exploring WhatsApp API solutions that integrate seamlessly with Zoho CRM for customer communication, lead nurturing, and automation. I would love to hear insights from those who have successfully implemented WhatsApp within Zoho CRM. My Requirements:

        • Zoho Books | Product Updates | January 2025

          Hello users, Now that January is over, here are some exciting updates to make this new year even better. We’re back with new features and enhancements in Zoho Books, including comparing fields as criteria in workflow rules and a custom SMTP integration.

        • Downloading Image from Subform using Deluge (invokeUrl) - Data Mismatch / Connection Issues

          Hi Zoho Community, I'm struggling to download an image from a subform in Zoho Creator using Deluge and then attach it to a Zoho CRM Deal record. I've been working on this for a while, and I'm encountering issues that I believe are related to either data

        • Zoho Creator's 2025 Release Projection 1

          Hello everyone, This is Prakash, senior product manager at Zoho Creator. Today, I'm absolutely thrilled to pull back the curtain and give you a sneak peek at our first release projection of 2025, with an exciting lineup of features set to roll out in

        • is it possible to adjust the date field to show Monday as a first day

          Hi, Is it possible to adjust somewhere the date field, so the first day of the week is Monday (instead of Sunday)? Thank you! Ferenc

        • Zoho Assist no longer works using VPN

          I have been using Zoho assist for a bit longer than a year. I have been using the VPN Private Internet Access for even longer.  For the first year of using Zoho assist I could remote into a pc, turn on a vpn, it would disconnect but then reconnect my

        • Kiosk GetRecords can't compare formulas

          (submitted as a help request by accident - should have been a topic) Scenario: I have an "email domain" formula whose value is "@xyz.com" if the e-mail address is brent@xyz.com . I have the same field in Leads and Contacts. So, theoretically, I should

        • Capture GPS location field

          When using a mobile phone to complete the form, I need to capture the GPS location. When this field going to be available? Same question for taking pictures with mobile phone and capturing that picture automatically. Thanks

        • In what case it's better to use Developer Console? Only for marketplace?

          As I can see from the documentation, the limitations are challenging. No Custom API No Page Variables No Custom Connections.

        • Zoho Sheets working offline

          Hi, I am looking for the ability to work offline in Zoho Sheets, but currently I cannot find the process to complete this. Does someone have any ideas or steps I might have missed? Also does Zoho Sheets have the "Format as Tables" function as is currently

        • Anyone Can help me converting Excel VBA to Zoho Macro?

          The Macro in general is pretty simple, It just opens a Workbook and copys some of data from that Workbook to the one that was initially open. But when I try to use it on Zoho I get this error "Unknown function: GetOpenFilename". If there is any other

        • Creator Simplified #13: Identify the user's device type using system variable

          Hey Creators, Welcome back to this week's post in the Creator Simplified series. For today's post, we will learn how to determine the user's device type using a simple system variable. Identify whether the users are accessing your application via web,

        • Is there any limit on creating stages in pipelines in Bigin

          Thankyou.

        • Office 365 or Outlook?

          Hello I'm just setting up IMAP integration with our CRM for the first time since we changed to using Outlook via a Microsoft 365 account. I have the choice of 'Office 365' or 'Outlook'. Which should I choose? Thanks

        • Can I send Whatsapp template using Deluge function?

          Hi, Can I send Whatsapp template in Business Messaging using Deluge function? I have tried to search the documentation but I can't find it

        • Notebook for watch no longer in Play store.

          I had to reinstall Notebook on my Galaxy Watch 7. Alas: the app is no longer available in the Play store. What now?

        • Workdrive Oauth2 Token Isn't Refreshing

          I have set up oauth for a bunch of zoho apis and have never had a problem with oauth. With workdrive i am using the exact same template i usually use for the other zoho apps and it is not working. All requests will work for the first hour then stops so

        • Resetting auto-number on new year

          Hi everyone! We have an auto-number with prefix "D{YYYY}-", it generates numbers like D2025-1, D2025-2, etc... How can we have it auto-reset at the beginning of the next year, so that it goes to D2026-1? Thanks!

        • Can I trigger workflow rules only on weekend and certain hour?

          I want to trigger a workflow rules on the leads created between saturday 5 pm to sunday 5 pm. can I do that? i have tried to search but I cant find option something like that. is there any workaround to solve this?

        • Client Can't View Ticket

          Hi, I created a ticket for my Client since he had an issue. I added him as a Contact as well. My client got a notification in his email that the ticket has been created. When he went to view the ticket on his desktop, the screen was blank. He then viewed

        • Headers in Subfrom - Zoho CRM

          Currently we cannot add any headers to CRM Subform If we have very large subforms and we want to logically group the rows it becomes really hard to do it Please add a header feature so we can add headers to a subform to logically and visually group different

        • Re-create auth token

          I need to re-create a self-client auth token, with the same scopes (and additional ones) as the current token. Is there a way to view the scopes assigned to the current token to ensure that no scopes are missing when creating the new one?

        • Cant BCC comments

          Whats the reason why we cant bcc to add to comments? We are getting this error:  We are unable to process this email. WHY DID THIS HAPPEN? We suspect the below reasons to be the cause of failure : 1. You might have mis-spelt the email address. 2. You might have added the email address in BCC I used the copy option within the comments to copy the email address. It works fine if I cc, just not bcc.

        • How to disable clone record for a user?

          Hi, I'd like to disable clone records for some of my users in zoho crm. How can I go about doing that? Regards, CRM

        • Tip of the week #43- Collaborate internally with your team without leaving your inbox.

          Discussions give your team a dedicated space, where they can discuss and collaborate on internal matters. Whether it’s brainstorming ideas for a new announcement, managing approvals, sharing creative ideas, or even planning a team outing, discussions

        • Next Page