Implement Date-Time-Based Triggers in Zoho Desk

Implement Date-Time-Based Triggers in Zoho Desk

Dear Zoho Desk Support Team,

We are writing to request a new feature that would allow for the creation of workflows triggered by specific date-time conditions. Currently, Zoho Desk does not provide native support for date-time-based triggers, limiting workflow automation capabilities.

Proposed Solution:

  • Introduce Date-Time Trigger: Implement a new trigger type that allows workflows to be initiated based on specific dates and times.
  • Flexible Configuration: Provide options to configure date-time triggers using various formats and time zones. This should include also the option to set the trigger dynamically and relatively.

Benefits:

  • Enhanced Workflow Automation: Enable more complex and time-sensitive workflows.
  • Improved Efficiency: Automate tasks based on specific deadlines and schedules.
  • Greater Flexibility: Provide users with more control over workflow execution.

By implementing date-time-based triggers, Zoho Desk can provide users with a more powerful and flexible workflow automation tool.

Thank you for your consideration.

Sincerely,
Ram




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