I want to start off by saying Zoho Desk is a great product but what would make it even better would be a layout field that could be used for instructions. We are a franchise system many of our end-users are customers but not customers at the same time. When have them submit certain things for rebates or marketing materials, etc. It would be great to have a field that we could type more than just a small sentence into for instructions. We don't need to type a book but more than half a sentence would be great. I know that we can do Tooltips but even then we can barely get a sentence into the field.
Forms may do a better job at this function but we want to house it inside Zoho Desk.