Problem with Call using Skype feature
In my Zoho CRM, using Google Chrome, next to all of
Contacts' phone numbers is a little telephone icon. I am in the United States. Hovering mouse above this icon displays "Call using Skype
". However, when using this feature, the phone number passed to Skype has a "+" symbol inserted
to the
beginning of it. So for example, if the phone number on
a contact is (212)555-1212, the number is passed to Skype as +2125551212. To Skype, this is an invalid phone number. Since the plus is there, Skype assumes there should be a country code right after
and the call fails. Skype does have a default country code setting, which seems to be bypassed by this Call using
Skype feature.
Now, if we enter all of our phone numbers into Zoho like this: 1(212)555-1212 it will work. Does Zoho recommend adding phone numbers in this format? Is there any known work-around?
Topic Participants
Max Tyack
Jake
Sunderjan Siddharth
mspedden
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