Issue with Merging PCs in Zoho Assist
Hi everyone,
We've encountered an issue in Zoho Assist that we hope someone can help with or has experience solving.
When installing Assist on two identical PCs (same model and ID but physically separate machines), they end up being merged into a single entry in the Assist dashboard. Even though we have two different devices, only one appears in the system. To access the second PC, we have to manually click an extra step (see attached image).
Does anyone know which IDs Assist uses to identify devices? And is there a way to modify the "Display Name" or another setting to ensure that the PCs are registered separately?
Any insights would be greatly appreciated! 😊
Topic Participants
Amer
Surya Devendiran
Sticky Posts
Release Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,
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