Issues with Calendar .ics Files Attached in Customer Email Notifications

Issues with Calendar .ics Files Attached in Customer Email Notifications

Hello,

Thank you for recently adding .ics files as attachments in confirmation emails generated by Zoho Bookings; however, it seems that there are some issues with the new feature, particularly in the email notifications sent to customers:
  1. If a booking is rescheduled, a revised email notification is sent to the customer but it contains the original .ics file which has the old date/time for the appointment. When an appointment is rescheduled, an updated .ics file should be attached to the notification email.

  2. When a booking is cancelled, an email notification is sent to the customer but it contains the original .ics file which is no longer valid. Instead, when an appointment is cancelled, there should not be a .ics file attached to the email.

  3. The .ics file attached to email notifications has a file name format beginning with "ZohoBookings_" followed by the appointment ID. From a branding perspective, it would be much nicer if the .ics file names did not include any reference to ZohoBookings.

Thank you,
Kent


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